填空题{{B}}PART ONE{{/B}}·You will hear three telephone conversations or messages.·Write one or two words or a number in the numbered spaces on the notes or forms below.·After you have listened once, replay the recording.{{B}}Conversation One{{/B}}·Look at the notes below.·You will hear a message about a job application on a telephone answering machine. {{B}}BCT Corporation{{/B}}Job Application FormName: Mr. Jay{{U}} (1) {{/U}}Address: On recordPost: {{U}} (2) {{/U}}Reference No.: {{U}}(3) {{/U}}Request: Send{{U}} (4) {{/U}}as well.

填空题{{B}}Section One{{/B}}·You will hear five short recordings. Each speaker is reporting on a training course they have attended. ·For each recording, decide what training course each speaker has attended. ·Write one letter (A-H) next to the number of the recording. ·Do not use any letter more than once. ·After you have listened once, replay the recordinqs. A．financial planning B．stress management C．marketing strategies D．negotiation skills E．time management F．computer skills G．presentation skills H．team-building

填空题The decision against State Farm made by the jury would result in the reduction of imitation parts when making repairs.

填空题A. Interactive Training Have you ever considered a career in training ? Apply now to join one of our Interactive Training courses. All our trainers have had leading roles in Staff Development and they will demonstrate a variety of training techniques from individual to group involvement using drama. Course participants contribute with their experience in the discussions which follow each activity. Guidance in designing a range of courses including Word Processing, Typing, Time Management and Accounting is provided. Contact Ian Draper: Phone 23345454, Fax 2334 5778 B. Euromoney Trainee Scheme Students interested in creating or selling financial products are invited to apply for six-month training schemes. An expenses allowance is paid monthly to each trainee. At the end of the six months, trainees will be assessed on their aptitude and a selected number will be offered permanent employment at our central office. Students wishing to apply should send a CV along with a 200-word summary on why they think they are suitable for this scheme. Applications to: Euromoney, Unit 3, Dearing Commercial Estate, Singapore C. Cercos High Technology Courses Regardless of previous experience, if you are aged eighteen or over, Cercos' professional seven-week full-time training programme provides the gateway to employment in the rapidly expanding computer maintenance industry. Learn how to diagnose faults using the latest technological aids and to effectively and efficiently deal with problematic machinery and customers！ Contact John Segarro at 0772 4,313 for application form and course contents. D. Wizard Training Courses Many people are confused by the arrangement of letters on a computer keyboard and never progress beyond tapping slowly away with two fingers. Our courses concentrate on training the fingers to find all the letters on the keyboard. Easy, short drills with three-letter words help you master the skills of typing within a matter of days. Phone 34254422 for costs and further details.

填空题The Importance of Qualifications Young people and their parents are aware that it is increasingly necessary to have good qualifications order to get a job nowadays. Going to university and34. into further education is considered very important by both teenagers and their35. parents. 63% of teenagers in full-time education want to go on to university or36. further education, although this figure does decreases as young people37. approach this big decision. Young women in particular wish to enter the higher38. education with three times as many girls continuing to studying in preference39. to going straight to work. Although family influence is still very important in40. helping the young in make career choices. Today's careers information and41. work experience play a mater part in decisions about his employment.42. Over 80% of young people do not want to follow in their parents footsteps43. by going into the same jobs and 74% of parents would rather prefer their children to44. choose a different career to their own. Researchers were surprised by this result.45. And young people who do the same jobs as their parents do not always live happily.

填空题ADC Printing HouseTelephone MessageMessage for: Sally Hu John Anderson rang from (1) He hasn't received the (2) he ordered for a (3) later this month. He wants to change the quantity to (4) -- to be ready tomorrow. He will fax details if needed.

填空题{{B}}PART TWO{{/B}}{{B}}· Read the article below which reviews a new book on company planning.· Choose the best sentence from the list on the opposite page to fill each of the gaps.· For each gap 8-12, mark one letter (A-G) on your Answer Sheet.· Do not use any letter more than once.{{/B}} {{B}}Firms need a better way of planning{{/B}} {{B}}Nick Field, in his book Strategy Management, offers a new approach to help companies map out their future.{{/B}} Many companies have lost the art of strategy-making. They spend too much time looking at process change, organisation and systems. They do not invest enough effort in determining where they want to be in their markets and how they are going to beat their competitors They have got things out of balance. In many companies, the development of strategy is in crisis.In a recent magazine poll, only six per cent of executives rated their company highly for long-term planning skills.{{U}} (8) {{/U}}If this figure is accurate, it is not surprising that 29% of the FTSE 100 companies failed to achieve real sales growth between 1992 and 1996, when takeovers are excluded from the figures.There can be no doubt about the value of effective strategy-making. Recent research has shown that what are described as 'visionary' companies - those with clear strategies for the future - deliver higher shareholder returns. They are less at risk from short-term earnings pressures because they know - and they can convince others - that they will survive these. {{U}} (9) {{/U}}Times have changed. The big company of today is not being defeated by another big company but by the small companies. So how do they do it? And where do companies that are failing in this respect turn? If a company accepts that their strategy development is not 'the best in the class', if they acknowledge that they need to do more to map out their future, influence rather than be influenced, shape their market instead of being shaped by it, how should they take on this strategy-making challenge? Field's book Strategy Management puts forward a new approach to help companies rediscover the power of forward planning.{{U}} (10) {{/U}}The book is straightforward to understand and use, and offers practical and specific directions. Research and empirical testing have proved that it can be useful in all areas of industry and should be of value to any company.The approach put forward is based on two key building blocks, the first being that any company considering its future must have a commitment to win.{{U}} (11) {{/U}}The second building block is competitive advantage. The author defines four prime areas that differentiate organisations and influence purchase decisions. These are 'the performance of the product or service, sold at the most attractive price, with extraordinary levels of service and strong emotional values.' It may require only one of these areas to produce a competitive advantage. Take Coca-Cola for example.{{U}} (12) {{/U}} Companies can explore how to win by building on their commitment and working around this approach to identify which one or more of these four sources of advantage will lead to success.A Clear guidelines are given on how to become involved with customers and build new forms of competitive advantage.B Through the brand name, the company has established a relationship with customers' feelings that has made the product highly successful,C Another survey estimated that only one in ten companies had the information they needed to make strategic decisions.D Lacking any debate about the future, these are typically reduced to a once-a-year form-filling exercise.E If this comes across forcefully enough rivals will see it and go elsewhere, believing the market will be taken over by another.F In the past, it was generally believed that the scale of the company was the most significant factor.G They do not invest enough effort in determining where they want to be in their markets and how they are going to beat their competitors.

填空题MEETING NOTESCosts of (1) have increased.Some of our (2) have Signed exclusive contracts with suppliers.NO time to discuss problems at (3) meeting.Product quality problems due to lack of suitably trained (4) .

填空题BPART ONE/B·Look at the statements below and a passage about leadership on the opposite page.·Which section (A, B, C, or D) does each statement 1--7 refer to?·For each statement 1--7, mark one letter (A, B, C, or D) on your Answer Sheet.·You will need to use some of these letters more than once. BA/BThe difference between being a manager and being a leader is simple. Management is a career. Leadership is a calling. You don't have to be tall, well-spoken and good looking to be a successful leader. You don't have to have that "special something" to fulfill the leadership role.BB/BWhat you have to have is clearly defined convictions--and, more importantly, the courage of your convictions to see them manifest into reality. Only when you understand your role as guide and steward based on your own moat deeply held truths can you move from manager to leader.BC/BWhether the group you oversee is called employees, associates, co-workers, teammates or anything else, what they are looking for is someone in whom they can place their trust. Someone they know is working for the greater good--for them and for the organization. They're looking for someone not only that they can--but that they want to--follow.BD/BBecause it is only when you have followers--people who have placed their trust in you--that you know you have moved into that leadership role. And the way you see it is that your organization is transcending all previous quality, productivity, innovation and revenue achievements. You're operating at such a high level of efficiency that you're giving budget back to the corporation---and you're still beating your goals.

填空题How to Become an Effective Team Leader Coach but not demonstrate. When you are under a time crunch, it's tempting to demonstrate a task rather than to provide supportive directions. When you say "Let me show you how," your motivation is probably just to get the work done rather than help the team member learn. This can be devastating to that team member's skill development and makes him dependent on you. In the long run, the individual to whom you've demonstrated skills will require guidance for just about everything. Provide constructive criticism. If you're providing feedback, be sure to communicate the bad and the good. It's always hard to hear criticism, but if you highlight the good things too, it makes taking the bad a little easier. Also, provide clear suggestions on how your team members can improve. (8) . Perhaps you have assigned a project to a team member that's of particular interest to you. Initially, you should provide some guidance and communicate that it's an open door policy for additional questions that may come up along the way. (9) As a team leader, you must prove to your group members that you believe in their abilities and talents. By staying out of the picture, this shows team members they'll get a fair chance to demonstrate what they can do without interference. Try to be positive. Enthusiasm is contagious (10) As a leader, your team members look to you for direction. If you notice that the group's motivation and output levels are in a slump, this is your wake-up call. Have a meeting to discuss what needs to be changed, and really listen to what your team has to say. (11) It's important to stay in tune with your group. You may be surprised by what they have to say—it could be a dramatically different perspective from your own. Value your group's ideas. Don't discount your group's ideas. (12) If a suggested idea was attempted in the past but failed, consider that it may not have been executed properly or that it wasn't the best time. Consider each and every idea that your group members generate and encourage them to communicate their insights on a regular basis. If you're overly critical of ideas or immediately discount the ideas of others, your group will hesitate to share anything. After all, for every twenty mediocre suggestions, there's bound to be at least one stellar idea.A．Avoid phrases like "Yeah, but..." or "We've already tried that."B．Now, it's important to back off.C．if you think they may have a difficult time admitting this, get them to write their comments on paper instead.D．If you're excited about your group's project, it's likely they'll feel a reason to be excited as well.E．You don't have to give them all of the solutions, instead guide the group by sharing your knowledge and experience.F．You need to guide them and then give them needed solutions to their problems.G．When you say "Let me show you how," your motivation is probably just to get the work done rather than help the team member learn.

填空题A thought it was very interestingB felt nervous about speakingC was not happy with the decisions madeD found it confusingG disagreed strongly with someoneE thought it was very boringG lost his/her temper with someoneH agreed with the final decision

填空题BSection One/B·You will hear five short recordings.·For each recording, decide what the speaker's job is.·Write one letter (A-H) next to the number of the recording.·Do not use any letter more than once.·After you have listened once, replay each recording. A. Personnel ManagerB. Sales ManagerC. Legal AdviserD. Financial AdviserE. Conference OrganiserF. Research and Development OfficerG. Advertising ExecutiveH. Bank Manager

填空题· Look at the notes below.· You will hear a recorded message about a job vacancy, {{B}} Notes{{/B}} Vacancy at Sandridge Centre for (5) .......................... must know a lot about (6) .......................... must have carried out (7) .......................... (8) .......................... knowledge would be a plus

填空题{{B}}PART FIVE{{/B}}{{B}}· Read the text below about customer loyalty.· In most of the lines 34-45, there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.{{/B}} {{B}}Increasing Customer Loyalty{{/B}} Customers are not revolutionaries. They are attracted to the certainty of knowing that what they buy it will be good value for money or will perform a particular task effectively.34. They are cautious but their loyalty, without once achieved, is the key to business success.35. Brands can help to create customer loyalty by providing us a signpost to certainty and36. safety. Ideally, when a customer sees a product, it leads to a range of positive thoughts37. so that the product is bought. Unfortunately, only a small number of products have38. reached to this level. While everyone in business is aware of the need to attract and39. retain customers, that they often overlook the second, more important, half of the40. equation. In the excitement of beating against the competition and securing orders,41. managers often fail to ensure that the customer remains a customer. It has been42. estimated that since the average company loses between 10 and 30% of its customers43. every year and this only recently have organisations started to wake up to these lost44. opportunities and to calculate the financial implications. Established customers often buy45. lot more and, and in addition, they may also provide free word-of-mouth advertising.

填空题Signals received from satellite can help gather data.

填空题{{B}}Conversation Three{{/B}} This is a conversation between Bill Peter and Susan Jackson.1 Susan Jackson is a{{U}} (9) {{/U}}at UCLA majoring{{U}} (10) {{/U}}2 Bill peters is a{{U}} (11) {{/U}}working for{{U}} (12) {{/U}}

填空题Electronic Commerce At the beginning of the 1990s, no one had heard of the Internet, apart from a few researchers and academics. Increasingly, no matter what business you are in, whether it be services, manufacturing, or the primary, sector, the capacity to access and process information, and to interact more directly and speedily with suppliers and customers, is becoming the central means of creating value. Today, electronic commerce is having an effect on the way many New Zealanders do business. (8) .It has become clear that younger people especially are creating their own Internet-based businesses instead of working for someone else. Equally, a growing number of New Zealanders of all ages and from all walks of life are grasping the opportunities the Internet offers. All these businesses are creating exciting new products and services and are adding value and dynamism to the economy. (9) .Markets are changing and customers are becoming more demanding. Labour, products, and services flow ever more easily across international borders. (10) .Just ten years later, some 360 million people around the world have Internet access, and the number of Internet users continues to grow rapidly. In 2000, IDC, a research company, estimates that the value of New Zealand's Internet-based electronic commerce will exceed $800 million. That is not counting New Zealand's wholesale electricity market, which in itself is worth a billion dollars annually, and which operates the first electricity trading system in the world accessible through the Internet. E-commerce is available to a multinational company. (11) . (12) .The software that makes the Internet work is in the public domain. Anyone can install it for free. The Internet Service Providers (ISPs) who sell you Internet access are often owned by large companies, which also own the telecommunications networks over which the Internet runs, but they don't own the Internet itself. No one does.A．Although this new environment provides opportunities, it poses risks as well.B．The Internet, On the other hand, is an open network.C．At the beginning of the 1990s, no one had heard of the Internet, apart from a few researchers and academics.D．It means that our business can operate in the global environment, participating in global networks and e-commerce means on-line trading, that is, buying and selling goods and services over electronic networks.E．New opportunities for exporting, for creating new businesses, and for growing established businesses are resulting.F．In 2000, the government launched an e-commerce strategy to encourage economic growth and innovation in New Zealand through promotion of e-commerce and technology-based business.G．The emergence of the Internet in the 1990s has fuelled the recent rapid growth of electronic commerce, and this in turn is changing the nature of business.

填空题Phone Message Date: July 6 th From: Garret Pitcher Message: The date of the appointment: (5) Mr. Paragon's coming back from: (6) The cell phone number of the caller: (7) Which time is the caller also available? (8)

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