问答题It is very important to follow the instructions closely. YOU ______

问答题You work for Global institute inc., which produces softwares. You are responsible for Quality Management System. Study the following graph which shows the effort taken by your company and IBI Inc, your main competitor. In the graph, the Quality Management is divided into five parts. . Use the information in the graph to write a short report (about 100 120 wards) suggesting ways of improving the quality management of your company. . Write on your Answer Sheet.

问答题How many people are there in your family?

问答题{{B}}PARTTWO{{/B}}·YouarethemanagerofArvonIndustrialParkandyouherejustreceivedtheletterbelowfromFNTLtd,apotentialcustomer.·Lookattheinformationbelow,onwhichyouhavealreadymadesomehandwrittennotes.·Then,usingallyourhandwrittennotes,writealetterofreplytoFNTLtd.·Write120-140words.

问答题Your company has decided to use an outside agency for training sales staff. You have been asked to have preliminary discussions with the agency to organize this. Discuss the situation together, and decide: what information you will need to provide for the agency what kinds of questions you will need to ask the agency

问答题{{B}}PART ONE{{/B}}·You are the Manager of a Motor Insurance office. You are concerned about the size of recent telephone bills. You suspect that staff talk too much on the phone, and that some are using the phones for personal use. ·Write a memo to staff, including: ·costs ·the length of phone calls ·personal use of office phones ·Write 40-50 words on a separate sheet.

问答题when you think you've understood what a friend has said but you want them to repeat it? ______

问答题A: What is important when ... ? Considering setting up a staff canteen Employees' opinions Cost to the company B: What is important when ... ? Working as a teacher Sharing expertise Deciding responsibilities C: What is important when ... ? Negotiating a contract with a customer Customer needs Available budget

问答题Thank you very much. It was very kind of you ______ me.

问答题Helping to Develop Employees The role of the manager in developing employees is to help employees figure out exactly what they want to go, and then to provide the support and organizational resources for employees to get there. But employee development is a two-way street, and managers cannot take on this task in a vacuum. Employees must also participate by identifying the areas where development will help to make them better and more productive workers in the future and relaying this information to their managers. Once needs are identified, plans developed, and resources identified, managers and employees can work together to turn them into reality. In the following steps, we'll explore the best way for managers to approach the development process with their employees. Step1: Meet with your employees about their careers. What's the best way to determine the path your employees want to take in their careers? Ask them! You might, for example, think that your top software engineer has her sights set on your organization's chief technology officer position, when she would actually much rather keep coding software. Once you determine where in the organization your employee wants her career to go, then you'll have a baseline from which to work. Step 2: Discuss your employees' strengths and weaknesses. Every employee has certain areas of strengths, and other areas of weakness. A decision will have to be made: Do you further develop an employee's strengths (making him the best die cutter in the business), or do you try to shore up weaknesses (turning a lone wolf, for example, into a team player)? Or do you do both? Be flank with your employee about both his strengths and weaknesses, and then decide where you will direct your focus and resources. Our own feeling is that it's more important to develop your employees' strengths (further increasing their value to the organization, along with their self-esteem) than to improve their weaknesses (which may raise these areas only to the barely adequate at best). Step 3: Assess where your employees are now. A career plan is like a story arc—there is a beginning, an end, and a lot of events in between. To better understand where your employee should go, you've got to first determine where she is now. By assessing the current state of her skills and talents, you'll end up with an overall road map to guide your development efforts. Step 4: Create career development plans. A career development plan formalizes the agreements that you make to provide formal support (tuition, time off, travel expenses, and so on) to your employee in developing his or her career. Effective career development plans contain milestones for the achievement of learning goals and descriptions of any other resources and support needed to meet the goals that you agree to. Step 5: Follow through on your agreements, and make sure that your employees follow through on theirs. Once you agree on specific career development plans with your employees, be sure that you uphold your end of the bargain, and that your employees uphold their end as well. Be sure to check your employees' progress regularly—once every quarter would not be too often—and if they miss schedules because of other priorities, reassign their work as necessary to ensure that they have the time they need to focus on their career development plans. Career development is something that tends to get put off because of other priorities. And, even when it is conducted on a regular basis, the frequency of discussions is often few and far in between. Many managers, for example, conduct career discussions only when they conduct annual employee performance appraisals. While this is certainly better than never having career development discussions at all, this really isn't often enough—especially as most businesses find themselves in a state of constant whitewater change, where markets and technology are anything but stable and predictable.

问答题PARTTWO·Thediagrambelowshowstheaveragehoursofunpaidworkperweekdonebypeopleindifferentcategories.(Unpaidworkreferstochildcare,housework,etc.)·Describetheinformationpresentedbelow,comparingresultsformenandwomeninthecategoriesshown.·Write120--140wordsonaseparatesheet.

问答题ThesituationYouworkforMidwayInternational,atradingcompanyinyourowncountry.OneofyoursuppliersisOriginalProductsplcinScotland,whomanufacturearangeofhigh-techproducts.OneofyourcustomersisUltimatePtyinAustralia.Yourcompanyhasreceivedtheletterbelow.Yourboss,MrMeyer,hastoldyoutotakeappropriateactionandhehasleftyousomenotes(seetheGuidingpointsonthenextpage).Writetwoletters,e-mailsorfaxes:AtoOriginalProductsplc,BtoUltimatePty.Youareonfirst-nametermswithBruceDundeeofUltimate,butnotwithMrsMcArthurofOriginalProducts.Guidingpoints(Makesureyoudealwithallthesepoints.)

问答题The complete package costs only $ ______ How much

问答题You've been waiting twenty minutes for a colleague to arrive. When she appears she apologizes, using the words in Sentence 1 above. What do you reply? ______

问答题In this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic.For two candidates An Advertising Campaign The company you work for is a sports wear manufacturer and it's going to start a new advertising campaign. You have been asked to offer some advice on it. Discuss the situation together and decide: · how to choose the advertising agency · who are the target customers.For three candidates An Advertising Campaign The company you work for is a sports wear manufacturer and it's going to start a new advertising campaign. You have been asked to offer some advice on it. Discuss the situation together and decide: · how to choose the advertising agency · who are the target customers · how to control advertising costs.

问答题新闻发布会 What is important when...? Holding a press conference ● Content ● Venue decoration ● ●

问答题Your boss says to you, 'This is Tony Watson. He's visiting us from Canada.' ______

问答题A: Today"s businesses have become more adept than ever at employing the essential strategies needed to succeed in light of intense competitive and financial pressures. Say something about corporate strategy. B: Well, managers and executives from all walks of life are called on to set corporate strategy. Corporate strategy is the way a company creates its value through configuration and coordination of its multimarket activities. A: In practice, we illustrate the concept with corporate strategic triangle. B: You"re right, for technical reasons, the three sides are "resources", "businesses" and "structures, systems, and processes". A: As far as I know, the three sides of the triangle are the foundation of corporate strategy. B: So when aligned in pursuit of a vision, and motivated by appropriate goals and objectives, the system can produce a corporate advantage, which justifies the firm"s existence as a multibusiness entity. A: Yeah. How does it work as a systematic way for corporate strategy analysis and formulation? B: To understand the whole system, we should examine its five elements. A: Well. That is vision, goals and objectives, resource, business, structures, systems and processes. B: You"re right. Vision plays the central role for any corporate strategies as it defines and positions a firm"s destination in the world of business. Objectives refer to specific short and medium term quantitative targets; goals, on the other hand, refer to qualitative intentions in the same time frame. Resource is the building block for any firm. Business portfolio management is traditional concern of corporate strategy. Every corporate performs a certain level of control over its individual businesses to achieve its corporate goals. This is the way to realise the goal of "the whole is greater than the sum". A: Well, That"s good! With all this, I"m sure we can do better on setting corporate strategy l

问答题Please tell me a bit about your educational background.