填空题.A. Make sure you delegate for the right reasons. B. Don't delegate to very new staff. C. Discuss fully what problems might arise. D. Set up a support network for staff. E. Give people freedom to act for themselves. F. Provide staff with feedback during tasks. G. Review performance when tasks are completed. H. Don't be discouraged by a lack of success.

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填空题.GETTING THE BEST FROM YOUR STAFF Ed Smith, a senior manager for Trustco Ltd in Worcester, used to work a minimum of 70 hours a week. He travelled regularly between the UK and USA and began to feel he had become almost a stranger to his wife and his two young sons. （0） (G) This idea worked. These days, he still goes to work very early but he also leaves early. He now sees his children before they go to bed and then does about an hour's work by computer from home in the evening, keeping in to

填空题. Lebrun Steel Facing up to Tough Times 0 After 98 years of trading, the steel manufacturer Lebrun knows from experience as how 00 difficult fluctuations in the economic cycle can be for suppliers such as themselves. 1 Since many of the nation's largest production companies which are its customers, 2 Lebrun is adversely affected by any change for the worse in the economy. Yet Lebrun 3 has managed to keep on sales steady (in the region of approximately $2.5 billion) 4 and has recorded only one annual loss during the difficulties of the past five 5 years, but despite the effects of the ongoing industrial slowdown. James Griffith, 6 president of Lebrun, now has the task of turning up survival into growth, and 7 his strategy is already becoming clear to those industry observers. In February of 8 this year, the company acquired Bronson plc, additionally a one-time competitor. 9 This merger will greatly expand the size of both Lebrun's labour force, and 10 Griffith estimates it will' boost its revenue by nearly 50%, while too increasing 11 the number of plants and RD centres in much a similar way. Griffith is 12 optimistic that while the steel industry is about to pull out of recession, and he wants Lebrun to be ready for this.

填空题ACOUISITION When should a company consider acquisition as a way forward? There are many circumstances in which a company may wish to take over another organisation through an acquisition

填空题 A The cost-effectiveness and flexibility offere

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填空题A. initiating an investigation B. giving money back C. providing an identical replacement D. offering an upgrade E. arranging free servicing F. organising free training G. extending the warranty H. offering a credit note

填空题.Getting the price right A. Chief executives need to pay more attention to pricing, according to Roberto Lippi of the Apex Group, a consultancy that offers advice on pricing strategy. He accepts that low inflation figures in many industrialised countries makes raising prices tough, but argues that this should not necessarily deter companies. He gives the example of the airlines, which, with their minimum stay requirements and massive premiums for flexibility, led the way in sorting customers in

填空题Firms need a better way of planning Nick Field, in his book Strategy Management, offers a new approach to help companies map out their future

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填空题.A. More money than usual was allocated to the campaign. B. A new production company was used for the commercial. C. The advice of consultants was acted upon. D. A different type of customer was attracted. E. A competitor's problem benefited the company. F. The campaign was accompanied by mail-shot samples. G. More comprehensive research was done. H. A new team took responsibility for the project.

Look at the notes below. You will hear a woman giving feedback to a colleague on his presentation at a conference. Look at the notes below. You will hear a woman giving feedback to a colleague on his presentation at a conference.

YouwillheararadiointerviewwithDonaldWhite,theauthorofabookaboutrunningboardmeetings.Foreachquestion(23-30),markoneletter(A,BorC)forthecorrectanswer.Afteryouhavelistenedonce,replaytherecording.

Read the following article and answer questions 9-18 on the next page. Why Are Women More Vulnerable to Broken Hearts?0. Women are a lot more likely to suffer a broken heart than men, researchers say. The good news is that it probably won't kill you.1. In the first national study of its kind, researchers at the University of Arkansas looked at rates of "broken heart syndrome" — when a sudden shock or prolonged stress causes heart attack-like symptoms or heart failure — and found that it overwhelmingly affects women. Women are at least seven times more likely than men to suffer the syndrome, and older women are at greater risk than younger ones, according to data presented Wednesday at the American Heart Association conference in Orlando.2. Broken heart syndrome can happen in response to shocking or suddenly emotional events — both positive ones like winning the lottery, or negative ones like a car accident or the unexpected death of a loved one. A flood of stress hormones and adrenaline causes part of the heart to enlarge temporarily and triggers symptoms that can look like heart attack: chest pain, shortness of breath, irregular heart rhythm. The difference is that the factors that would normally cause heart attack, such as a blocked artery, aren't present. Most sufferers usually recover within a week or two, but in rare cases — about 1% — people die of the condition.3. Doctors have long known about broken heart syndrome — first described by Japanese researchers two decades ago — and that it seemed to occur mostly in women. So, Dr. Abhishek Deshmukh, a cardiologist at the University of Arkansas who has treated women with broken heart syndrome, became curious about just how gender-specific the condition was. Using a federal database that included data from roughly 1,000 hospitals, Deshmukh found 6,229 cases of broken heart syndrome in 2007. Of those, only 671 —just under 11% — were in men. He found that, overall, women had about 7.5 times the risk of broken heart syndrome as men; in people under 55, women were at 9.5 times greater risk than men. Women over 55 were also three times more likely to suffer broken heart syndrome than younger women.4. Researchers don't know what causes the gender disparity, but they have some ideas. One theory is that hormones play a role. Another is that men have more adrenalin receptors on cells in their hearts than women do, "so maybe men are able to handle stress better" and the chemical surge it releases. Deshmukh said.5. About 10% of sufferers will have a second episode at some point, but most return to full heart function without permanent damage or need for follow-up treatment. So, it looks like the way to mend a broken heart is what Mom always said: just give it time.Questions 9-13(10 marks) For questions 9-13, choose from the list A~G which best summarizes each part of the article. For each numbered paragraph(1~5), mark one letter(A~G)on your Answer Sheet. Do not mark any letter twice.A. Data Source and analystsB. Possible causes for gender differenceC. Findings released at a conferenceD. Medication for broken heart syndromeE. Occurrence of broken heart syndromeF. Recovery from broken heart syndromeG. Ways to avoid broken heart syndrome

You are asked to write a composition in which you give your own opinions on the following topic: Work Pressure Write your article in about 120 words.

You will hear two conversations. Write down one word or number in the numbered spaces on the forms below. CONVERSATION 1(Questions 1-4)The man likes the college's【L1】 1and【L2】 2. Number of the students:【L3】 3. The students can join in different【L4】 4. You will hear two conversations. Write down one word or number in the numbered spaces on the forms below. CONVERSATION 1(Questions 1-4)The man likes the college's【L1】 5and【L2】 6. Number of the students:【L3】 7. The students can join in different【L4】 8. 【L1】

Look at the questions for this part. You will hear a passage about "Migration in the 19th Century ". You will listen to it twice. For Questions 24-30, indicate which of the alternatives A, B, or C is the most appropriate response. Mark one letter A, B, or C on the Answer Sheet. Look at the questions for this part. You will hear a passage about "Migration in the 19th Century ". You will listen to it twice. For Questions 24-30, indicate which of the alternatives A, B, or C is the most appropriate response. Mark one letter A, B, or C on the Answer Sheet.