填空题{{B}}PART ONE{{/B}} ·You will hear three telephone conversations or messages. ·Write one or two words or a number in the numbered spaces on the notes or forms below. ·You will hear each recording twice. {{B}}Conversation One{{/B}} ·Look at the note below. ·You will hear a talk in a shop. {{B}} How to Use it?{{/B}} This new {{U}}(1) {{/U}} cleaner is different from others, ·Spray the oven thoroughly ·Leave the door closed and turn it on to {{U}}(2) {{/U}} degrees ·Leave the oven on for {{U}}(3) {{/U}} ·Let it cool down. ·{{U}} (4) {{/U}} the dirt with a wet cloth.

填空题 The Body Shop--A New Kind of International Business The Body Shop--good to its employees, its customers, the environment, worthy causes and the Third World--has pioneered a new kind of corporate culture, and made a great deal of money at the same time. When Anita Roddick, the founder of The Body Shop, is asked questions about her company, it is clear that she is passionate about the good work that The Body Shop does at the same time that it is a corporate business. Auckland businessman Roger Lampen of the job search Lampen Group Ltd says he's inspired by what he has read and heard about Roddick. "Her level of passion and commitment is what's really required in business now," he says. (8) By all accounts, the huge British company, which makes and sells skin and hair-care products around the world, is Good to employees: they are encouraged to have fun to challenge management, to put love where their labour is; Good to customers: they can sample products with in-store "testers" and buy small bottles to start with; they are given information about ingredients; they are offered refills at a discount; Good to the Third World: Anita Roddick, who runs the company, spends months each year traveling to remote regions to study the people's skin and hair care. (9) Good to charities and worthy causes: Amnesty International, Romanian orphanages and the threatened rainforests of South America are among many beneficiaries of money, million-signature petitions, supplies, volunteers, membership sign-ups, shop-window campaigns; Good to the environment: The Body Shop uses minimal packaging, recycles almost everything in sight and battles pollution. In one Body Shop paper-making business in Nepal, paper is made from water hyacinths that used to clog waterways, and from specially planted banana palms that have helped stop erosion and provide food. Residue from the paper-making is used to make pots for trans- planting much-needed trees. (10) . While Roddick might say nasty things about some of the Body Shop shareholders--she loathes uncaring "speculators" who are just in for a quick profit--the company has certainly been good for their bank accounts. Since the shares were floated, in 1981, their price has increased almost 100--fold, says Fortune magazine. (11) Asked in a phone interview about how the Body Shop is likely to fare when Roddick retires, he says, "A couple of thousand years ago, you might have asked," What's going to happen to Christianity if Jesus Christ dies? If Anita Roddick goes, the Body Shop could potentially become even stronger. The corporate culture is very strong." (12) Roddick gets angry about suspicious questioning "Anyone claiming to be altruistic is considered suspect." But, in a phone interview while she is visiting the Madison Avenue, New York, Body Shop, she gives some answers.A But first let's look at what makes The Body Shop seem just too good to be true.B One London stock analyst, John Richards of Country Natwest, even compares Roddick to Christ.C All this, plus jobs and income!D She has set up several Third World suppliers under a "Trade not Aid" policy;E Still, no person and no business is perfect.F Auckland businessman Roger Lampen of the job search Lampen Group Ltd says he's inspired by what he has read and heard about Roddick.G But each year we're slowly getting better.

填空题The purpose of celebrating Halloween at office

填空题A drug for external useB mobile phoneC skin care productsD computerE carF glovesG baby cerealsH camera

填空题·For each recording, decide what advice the speaker is giving.·Write one letter (A-H) next to the number of the recording,·Do not use any letter more than once.·After you have listened once, replay each recording.A. begin and end the talk wellB. rehearse a few times beforehandC. use clear visual materialsD. maximise eye contact with the audienceE. check all equipment thoroughlyF. look smart and business-likeG. avoid talking for too longH. get the audience to participate

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填空题· Read the text below about opinions on ethics and mission statements.· In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. Ethics and Mission StatementsCorrect As business emerged from the profit-oriented 1980s, values and socialon responsibilities were being emphasized on in corporate mission statements.34 Because Greed was out, and ethics were in. Businesses and their employees35 became actively engaged in less activities that contributed to their communities.36 To spell out their goals, companies were increasingly developed codes of ethics.37 Mission statements that were written because they required consensus and38 commitment. Not everyone who, however, agreed with the trend toward the39 strong social stances of some public corporations. Respected economist Milton40 Friedman contended, "Many Few trends could so thoroughly undermine the very41 foundation of our free society as the acceptance by corporate officials of a social42 responsibility other than to make as much more money for their stockholders as 43 possible." The CEO of Levi Strauss & Co. expressed another one viewpoint about44 mission statements, saying that "our compliance-based program sent to a45 disturbing message to our people--WE DON'T RESPECT YOUR INTELLIGENCE OR TRUST YOU!"

填空题· Look at the notes below.· You will hear a woman calling to ask for a claim. {{B}}Harrison Trading Firm Ltd.{{/B}}{{I}} Notes{{/I}}Customer: Anita Freeman, (9) ______________Goods ordered: (10) ______________Problem: 30 became rustyCause: due to poor (11) ______________Action: call home office and ask to send (12) ______________Time: Friday, 30/Oct/02

填空题Concert InformationPlace: (5) AuditoriumTicket price: (6) and seven fiftyBeginning time: (7) on FridayEnding time: around (8) o'clock on Friday.

填空题Coffee is worth approximately ＄50 -60bn per annum in terms of world sales. It is a truly international commodity, and today more than 50 countries in the world grow coffee beans, This makes the coffee industry fairly universal, according to Pablo Dubois, Head of the International Coffee Organization (ICO), based in London. ICO organization helps coffee producers and promotes coffee consumption worldwide. ICO estimates that world production next year will reach 97. 5 million bags. 11. 3 million bags higher than the current year. (8) . As the largest producing country, Brazil is particularly important in the coffee world. In 1994 Brazil was responsible for 25% of world production. Colombia was next with 13.4%. Indonesia had 7.5%, Mexico 4.7%, Guatemala 3.8% and Ethiopia and Vietnam were equal with 3.4%. Coffee is a tough crop, and can be grown in areas where it is difficult or impossible to grow other crops. (9) However, disease is always a problem for coffee production, as we can see in some parts of South America at the moment. ICO is active in educating farmers about avoiding disease and dealing with problems when they occur. The distribution chain varies from country to country, explains Peter Reeves. In most countries the smaller farmers sell their crop to a local trader, who then sells it on to exporters. There are, however, other distribution systems. (10) . Some countries, like Vietnam. have special government marketing organizations for coffee. Coffee prices often vary greatly from one year to me next. In 2003, for example, there was a large rise in the world price, which was immediately felt by me consumer. Rising prices always result in a drop in sales, which will have a bad effect on those developing countries. which are highly dependent on foreign exchange from coffee exports (11) . In the opinion of Peter Reeves, the biggest problem for his organization is to create greater consumer awareness of the different varieties of coffee and different ways of preparing it. (12) . ICO is therefore concentrating its promotional activities on Russia and China. It is also encouraging environmentally friendly coffee production, and last year's seminar on coffee and the environment created a lot of interest. The future looks bright for the coffee industry. It is estimated that consumption over the next few years will continue to rise steadily. New markets like Eastern Europe and China are expected to develop fast.A. As a result, the membership now represents 94% of all exporters and 60% of all importers.B. In some of these countries, this can amount to as much as 50% of all export earnings.C. In North America, most consumers already have above average knowledge of the range available.D. Larger coffee growers, for example, frequently export directly.E. The main reason for this is higher Brazilian output as production recovers from weather damage to crops.F. It is cultivated in mountain regions which can only be reached by animal transport, and in other difficult areas where modern agricultural equipment cannot be used.G. This makes the coffee industry fairly universal, according to Pablo Dubois, Head of the International Coffee Organization (ICO), based in London.

填空题{{B}}Section One{{/B}}· You will hear five short recordings.· For each recording, decide who is speaking.· Write one letter (A--H) next to the number of the recording.· Do not use any letter more than once.· You will hear the five recordings twice. A an undergraduateB a parentC a personnel executiveD a sociologistE a consultant for job-seekersF a radio journalistG a psychologistH a general manager

填空题Bimbo Bimbo perhaps is the most popular local brand in bakery in Mexico. Every day, its products including sliced bread. cakes, and snacks are delivered nationwide by trucks. Executives at the Mexico City company estimate that its army of deliverymen makes the equivalent of dozens of trips around the earth each day. But Bimbo's reach extends well beyond Mexico's borders. On Jan. 22nd, it plunked down $610 million for the Western U. S. division of Canada's George Weston Ltd. The deal gives Bimbo five bakeries and the rights to the Oroweat, Entenmann's, Thomas' English Muffins, and Boboli brands everywhere except in Canada and east of the Mississippi River. The share of Bimbo's sales that comes from the U.S. will rise to 30% from 17% "This is a perfect fit for us." says Grupo Bimbo Chief Financial officer Guillermo Quiroz. It also builds on a $1.1 billion 12-year international expansion drive that has taken Bimbo into 16 countries from Chile to the Czech Republic, elevating it to the rank of No.3 baker worldwide. (8) With a virtual monopoly at home. Bimbo has little choice but to look abroad for new avenues of growth. Yet even admirers of this Mexican blue chip wonder whether it has what it takes to succeed north of the Rio Grande. With the notable exception of cement maker Cemex, few Mexican companies have managed to turn a profit in the ultracompetitive U. S. Vitro tried to crack the American glass-container market with its purchase of Anchor Hocking in 1989, but it threw in the towel seven years later. Grupo Carso, a leading conglomerate. is struggling to turn around troubled computer retailer CompUSA Inc., which it bought in 2000. (9) Mrs. Baird's Bakeries, the Texas-based operation it acquired in 1998 for $300 million, is still in the red, and its collection of bakeries in California are just starting to break even. "The company doesn't have a good track record of enhancing shareholder value through overseas acquisitions." says Deutsche Banc Alex. Brown Inc. food analyst Joaquín López-Dóriga. Indeed, while overall sales have climbed as a result of such purchases, profit margins are being squeezed. So why aren't Bimbo's shareholders howling? (10) Bimbo spent $500 million last year on a share-buyback programme that left just 15% of shares actively traded. The company, which is controlled and run by the Servitje family, didn't even have an investor-relations department until Quiroz came on board three years ago after a career in Mexico's airline and banking businesses. Quiroz says Chief Executive Daniel Servitje Montull is committed to making Bimbo a more open company, paving the way for a possible New York Stock Exchange listing within two or three years. Bimbo's executives claim they've learned their lessons from past acquisitions. (11) They've also hired consulting firm Bain & Co. to convert the George Weston operation to the Bimbo way of doing business in just 100 days. That's in stark contrast with the slow pace of integration of Mrs. Baird's, where management dragged its feet in introducing Bimbo's manufacturing and purchasing schemes. With the Weston deal, Bimbo now boasts a roster of well-known American brands and a ready-built distribution network. Entenmann's, for example, is No.1 in its market segment nationwide, but it still has plenty of room to grow in the western half of the country, where it is not as well-known. (12) "The Hispanic market is definitely an opportunity, and they're in a better position to exploit it today than before," says López-Dóriga. But can Bimbo peddle Entenmann's cookies as well as its jelly-filled Gansitos sweets? U. S. shoppers are about to find out.A．Bimbo has had a spotty record with its prior U. S. investments, too.B．Bimbo had an estimated profit of $188 million in 2001 on sales of $3.8 billion.C．This means that Bimbo cannot accomplish its takeover.D．They're spending $50 million on a companywide information-management system from Oracle Corp.E．It also gives the company access to a market estimated at 120 million consumers, 20% of whom are Hispanic, allowing the company to expand the reach of its existing bread and tortilla manufacturing facilities in Texas and California.F．Because there aren't that many of them.

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填空题Through the Halloween celebration, you get to know more about your employees

填空题 The importance of satisfaction and morale Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities. (8) Some large firms, for example, have instituted companywide programs designed specifically to address employees' needs. Employees at SAS institute, a large software development company in North Carolina, enjoy private offices, a free health clinic, two on-site day-care centers, flexible work hours with 35-hour work weeks, a company-subsidized cafeteria, and year-end bonuses and profit sharing. Managers at Hyatt Hotels report that conducting frequent surveys of employee attitudes, soliciting employee input, and -- most important -- acting on that input give their company an edge in recruiting and retaining productive workers. (9) For example, First Tennessee, a midsize regional bank, believes that work and family are so closely related that family considerations should enter into job design. Thus, it offers such benefits as on-site child care. When workers are satisfied and morale is high, the organization benefits in many ways. Compared with dissatisfied workers, for example; satisfied employees are more committed and loyal. (10) In addition, they tend to have fewer grievances and engage in fewer negative behaviors (complaining, deliberately slowing their work pace, and so forth) than dissatisfied counterparts. Finally, satisfied workers tend not only to come to work every day but also to remain with the organization. By promoting satisfaction and morale, then, management is working to ensure more efficient operations. Conversely, the costs of dissatisfaction and poor morale are high. Dissatisfied workers are far more likely to be absent for minor illnesses, personal reasons; or a general disinclination to go to work. (11) High levels of turnover have many negative consequences, including the disruption of production schedules, high retraining costs and decreased productivity. (12) The results of one recent study shows that companies with the highest levels of satisfaction and morale significantly outperformed the 300 largest US companies over both 5 and 10 years. Of course, many other factors contributed to the performance of both sets of companies, but these differences nevertheless can not be ignored.A Low morale may also result in high turnover -- the ratio of newly hired to currently employed workers.B In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace.C In fact, evidence suggests that job satisfaction and employee morale may directly affect a company's performance.D Such employees are more likely to work hard and to make useful contributions to the organization.E Managers of smaller businesses realize that the personal touch can reap big benefits in employee morale and even devotion.F Companies can involve employee morale and job satisfaction in a variety of ways.G In conclusion, the higher satisfaction and morale, the better for the organization.

填空题SupermarketSupermarket is a type of retailing institution that has a moderately broad product assortment spanning groceries and some nonfood lines, that ordinarily emphasizes price in either an offensive or defensive way. As a method, supermarket retailing features several related product lines, a high degree of self-service, largely centralized checkout, and competitive prices. The supermarket approach to retailing is used to sell various kinds of merchandise, (8) .The term supermarket usually refers to an institution in the grocery retailing field. Most supermarkets emphasize price. Some use price offensively by featuring low prices in order to attract customers. Other supermarkets use price more defensively by relying on leader pricing to avoid a price disadvantage. Since supermarkets typically have very thin gross margins, they need high levels of inventory turnover to achieve satisfactory returns on invested capital.Supermarkets originated in-the early 1930s. They were established by independents (9) . Supermarkets were an immediate success, and the innovation was soon adopted by chain stores. In recent decades supermarkets have added various nonfood lines to provide customers with one-stop shopping convenience and to improve overall gross margins.Today stores using the supermarket method of retailing are dominant in grocery retailing. However, different names are used to distinguish these institutions (10) .A superstore is a larger version of the supermarket. It offers more grocery and nonfood items (11) . Many supermarket chains are emphasizing superstores in their new construction.Combination stores are usually even larger than superstore. They, too, offer more groceries and nonfoods than a supermarket but also most product lines found in a large drugstore. Some combination stores are joint ventures between supermarkets and drug chains such as Kroger and Sav-on.For many years the supermarket has been under attack from numerous competitors. For example, a grocery shopper can choose among not only many brands of supermarkets but also various types of institutions (ware house stores, gourmet shops, meat and fish markets, and convenience stores). Supermarkets have reacted to competitive pressures (12) : Some cut costs and stressed low prices by offering more private brands and generic products and few customer services. Others expanded their store size and assortments by adding more nonfood lines (especially products found in drugstores), groceries attuned to a particular market area (foods that appeal to a specific ethnic group, for example), and various service departments (including video rentals, restaurants, delicatessens, financial institutions, and pharmacies).A including building materials, office products, and, of course, groceriesB attracting more customers with their low pricesC primarily in either of two waysD to compete with grocery chainsE a type of retailing institutionF by size and assortmentG than a conventional supermarket does

填空题Only when you have followers can you be a leader