填空题·You will hear another five recordings. Each speaker is leaving a message on an answering machine.·For each recording, decide what the main reason is for the phone call.·Write one letter (A-H) next to the number of the recording.·Do not use any letter more than once.·After you have listened once, replay each recording. A. explaining a problemB. asking for informationC. reminding someone about some workD. explaining a procedureE. paying a complimentF. agreeing to a planG. making an apologyH. giving instructions

填空题Your flight to Charlotte is delayed. Find out the reason. ______

填空题In the case of enterprises and companies, this may not seem to be true.

填空题·Which paragraph (A, B, C or D) does each statement (1-7) refer to?·For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.·You will need to use some of these letters marc than once. {{B}}Conversations Can Be the Key to a Manager's Success{{/B}} {{B}}A.{{/B}} Retaining top talent is one of the greatest challenges in today's corporate world. And managers play a critical role in influencing an employee's decision to stay with, or leave, a company. So what can managers do to help? They should listen. Smart managers realize they have to make listening a priority. If they don't, team members may become disgruntled and Use other channels to communicate their messages which can send ripples throughout an organization. Managers who lack opportunities to listen, really listen, to the issues expressed by team members, can create opportunities through regular conversations. {{B}}B.{{/B}} How often should you have conversations? Depending on the size of your team, have at least one or two uninterrupted conversations a month with each team member. Having regular conversations will go a tong way to establish trust and build healthy relationships between you and your team members. These informal meetings typically last half an hour or so. They 'allow you to stay on top of important issues, to be more attuned to the individual's needs and goals and to offer ongoing support. Frequent one-on-one meetings can also help to eliminate any surprises to you or the other person. {{B}}C.{{/B}} With so much going on in the workplace, it may be challenging, to concentrate on the issue that needs the most attention. Avoid tangential issues. As a manager, your time is limited, so make the most of it. Being clear about the objective of the conversation will help to keep the discussion on track. Remember what may be an important issue to a team member may be less so to you: however, the individual may need your support working through that issue to focus on more important goals. {{B}}D.{{/B}} Keep the discussion focused on the future — what needs to happen and what is likely to happen. This is not the time to get bogged down in what has happened in the past or to review performance history. Instead the conversation should be designed to help the ream member move forward and take action on specific issues that are most relevant. Take a collaborative approach to exploring possibilities.

填空题{{B}}PART ONE{{/B}}·You will hear three telephone conversations or messages. ·Write one or two words or a number in the numbered spaces on the notes or forms below ·You will hear each recording twice. {{B}}Conversation One{{/B}}·Look at the notes below. ·You will hear a man telephoning a hotel. Notes about Hotel Reservation Date: (1) ______ Type of room : (2) ______ Number of rooms: 1 Price: $220, plus (3) ______ Facilities: mini-bar and a sauna bath Name: Kevin (4) ______

填空题Notes The man wanted to know the (9) . T-shirts will be packed (10) . to one carton, gross weight around 20 kilos. Ladies' pajamas will be packed (11) to one carton, gross weight around 25 kilos. The man agreed to use (12) for the outer packing.

填空题 1

填空题Message To: Henry Stewart From: Cathy Date: 23rd March Time: 10:20 1. When you were out of town Bruce (5) called. He was from Quick (6) Supply Company. 2. He wanted to place (7) orders with us. You can ring him on (8) except Wednesday morning.

填空题BPART ONE/B·Look at these sentences and the four paragraphs.·Which clip (A, B, C and D)does each sentence 1-7 refer to?·For each sentence 1-7, mark one letter (A, B, C or D) on your Answer Sheet.·You will need to use some of the letters more than once. BAManagement Trainees/BFor this exciting position in the leisure industry we are seeking management trainees to develop excel-lent buying skills. Possibly a new graduate, the successful applicant may have experience with a big national retailer, but must certainly possess excellent negotiation and communication skills.BBMarketing Executive/BThis important position has recently been created by one of the country's leading clothes manufactruers. It is an outstanding opportunity for a graduate with two years' experience in design or magazine publishing. The successful candidate will be given responsibility for a major, recently launched brand. It would be an advantage to have experience of promotional activities. Excellent fringe benefits on offer.BCProduct Manager/BThis company has at present about 30% of the market and a turnover of more than ￡ 500 million. The person appointed will have responsibility for a long-established product which is a household name. Experience in the insurance market is necessary and a background in accountancy would be helpful.BDGroup product Manager/BThis is a rare opportunity to work at a senior level for a market leader in the food industry, located in the north of the country. The person appointed will report directly to the Marketing Director and take full responsibility for a turnover in excess of ￡ 80 million and a team of three managers. Applicants need to have a minimum of five years' experience in product management. A market research qualification would be an advantage.

填空题Under your leading, the organization has got great achievements

填空题A sales representativeB travel agentC product designerD secretaryE market researcherF receptionistG public relations officerH personnel officer

填空题· Read the advertisement below for a recruitment exhibition.· In most of the lines (34-45) there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LE'I-DERS on your Answer Sheet. {{B}}The Career Forum{{/B}} If you work in the city centre then a visit to the Career Forum, is the city's most successful recruitment exhibition, will give you the information34. you need to determine whether you are making up the most of yourself.35. Currently, there are advertising many new vacancies on the job market.36. With good skills and a healthy work record in greater demand than ever, it is37. the ideal time to ensure that your career is being on the right track. The Career38. Forum has been responsible for helping many thousands of the people39. improve their job potential, and it can do something the same for you.40. Some of the best jobs in town never reach out the advertising pages, so41. to be Considered for one of these top jobs as they become available,42. you will need to make closely contact with the employers' agents. The Career43. Forum is making the perfect opportunity. It is set in an informal atmosphere44. and there is no pressure put; you can choose which agents you talk to.45. So if you are looking for a new job, come and join us at the Career Forum.

填空题SummaryofAnnualProgress0Iampleasedtoreportanotheryearofprogressbythecompany.This00performancehasbeenachievedinthemosttoughestmarketconditionswehave13seenformanyyearsyet.Itreflectstheeffortoverthepastfiveyearsthathas14goneintotransformingofourcompanyintoahighlycompetitiveworld-class15business.Since2002,wehavemanagedtoimprovealmostdoubleourprofits,andifthis16increaseinprofitabilityhasbeenplacedusatthetopoftheglobalglassindustry.17Wehavemanagedtosucceedthisindifficulttradingconditionsforanumberof18reasons,themostimportantofwhichhasbeenfromourabilitytostayahead19ofourcompetitors.Wehaverefusedtoallowstandstillandhavecontinuedtobring20outanumberofnewproducts,mostofwhicharealreadyonthesaleinourkey21markets.Allthisgoestoconfirmthatthecompany"spositionastherecognized22industryleaderintechnicalinnovation.Werealizethatthereisstillmuchmoreto23bedone,butwebelievethatweknowpreciselywhatextrathisisandwehave24alreadyputintoplaceorganiationalandtechnicalchangestobringthisabout.

填空题·Which conference centre (A, B, C or D) does each statement 1-7 refer to?·For each sentence 1-7, mark one letter (A, B, C, or D) on your Answer Sheet.·You will need to use some of the letters more than once.A. {{B}}Sherwood House{{/B}} is only a stone's throw away from the city centre and yet provides a stress-free and relaxing atmosphere for your business meetings. We have six meeting rooms, each with full conference facilities. Our reception desk is staffed round the clock, ready to deal with any calls; our highly experienced catering staff are responsible for an exciting variety of menus at affordable prices.B. {{B}}The Manor Hotel{{/B}} is committed to giving you the perfect conference environment. As part of an extensive investment programme, all our meeting rooms have been upgraded to include the most up-to-date facilities. Our wide range of rooms will meet every possible need - one-to-one interviews, seminars, product lunches, major presentations etc, We also guarantee to return your fee should you be disappointed with our service.C. {{B}}Broomfield Hall{{/B}}, a magnificent country house set in 80 acres of peaceful parkland, has been completely refurbished in order to re-create the elegance and comfort of times gone by. We have extensive conference facilities and specialist staff, dedicated to the success of your business event. We also offer special deals on accommodation for large delegations.D. {{B}}The Carlton Hotel{{/B}}, conveniently situated just minutes from the motorway, is the ideal venue for your conference. Not only do we offer superb hospitality, but our fully equipped business centre provides a complete typing and copying service, included in the conference fee. The restaurant also enjoys an excellent reputation, offering everything from a midday sandwich to a formal dinner.

填空题Celebrity Endorsements The pitfalls of celebrity marketing become apparent anywhere very quickly. In today's borderless world of the Internet and YouTube, any celebrity misstep is captured for posterity, and any brand that is truly global needs to think globally about this problem. Consumers outside of the U.S. are often far less forgiving of poor behavior. At a time when consumers are cutting back and brands need to stretch their marketing dollars farther than ever, the risks in celebrities may mean that marketing money should be spent elsewhere. In China Christian Dior got hit harder than any of Phelps' brands when its celebrity endorser, Sharon Stone, made cruel remarks about the millions of victims of the Sichuan earthquake last year, saying they deserved what they got because of China's treatment of the Dalai Lama. (8) Liu Xiang, China's star hurdler, is perhaps the country's most visible celebrity, and brands such as Nike, Visa, Cadillac and the Chinese milk producer Yili have jumped at the chance to have him endorse their products. (9) The China Market Research Group, conducted interviews with several hundred consumers in six cities and found that Chinese consumers were confused about what brands Liu Xiang actually represented. Nike was a lock, since people could make the connection between a star athlete and Nike products, but Visa, Cadillac and Yili, among others had single and low-double-digit recognition rates as brands Liu Xiang represented. (10) To make matters worse, an injury to his ankle caused Liu Xiang to back out of 2008 Beijing Olympics entirely, after reaching the starting line in his opening heat. That gave his sponsors, as well as China in general, real heartache. (11) Liu Xiang had done nothing wrong, but his sponsors earned very little return on a very large investment. (12) For every Michael Jordan or Tiger Woods, there are 10 Michael Vicks (the dogfight-loving football player) or O.J. Simpsons, and ill-conceived remarks such as Sharon Stone's can quickly flush advertising dollars and years of brand positioning and equity down the drain. In markets like China, where brands are just starting to build emotional connections with consumers and trust with brands is low, the damage can be irreparable. A It is surprising that brands still rely so heavily on celebrity endorsements, considering the risks involved. B Her remarks sparked immediate protests, and Dior suffered a major setback in one of the world's strongest-growing cosmetics markets. C But for all his star power, does his endorsement work? D Furthermore, fewer than 20% said that an endorsement by Liu Xiang would make them buy products from any of the companies except Nike. E Of course, celebrity endorsements do work sometimes, for instance for Nike with Michael Jordan and Tiger Woods. F Too much money had been spent on an athlete who competes on the world stage only once every four years. G The pitfalls of celebrity marketing become apparent anywhere very quickly.

填空题ALawyers for State Farm policyholders complaining about after-market parts had asked for more than $ 5.4 billion in damages in a class action. The suit accused the State Farm Mutual Automobile Insurance Co. of breaching its contract with policyholders to restore their cars to their pre-accident conditions. The lawsuit combined the potential claims of $ 4.7 million current and former State Farm policyholders. Plaintiffs sought $1.4 billion on the breach of contract and about $ 4 billion on the other counts.BAt issue before the jury was use of parts such as door panels, hoods and fenders that were modeled on original parts produced by or for automakers but made without use of original specifications. About 15 percent of all crash-repair parts used last year were after-market replacements, according to insurance and auto-body repair groups. Critics claimed such parts failed to provide the same fit corrosion protection and, in some cases, safety as more expensive parts made for automakers.CState Farm said the use of the parts did not affect driver's safety and helped hold down premiums. During trial, State Farm lawyers said the use of after-market parts saved policyholders more than $ 233 million in premiums in 1998. Meanwhile, the company's spokesman said the company wouldn't immediately change its policy, but he added that was not to say it wouldn't review its policy at some time.DA decision on parts of the suit was still pending while the jury has ordered State Farm to pay $ 456 million for allegedly cheating customers by ordering body shops to use substandard repair parts. Industry analysts and some consumer advocates have said a large verdict against State Farm could reduce the use of after-market parts in the auto-repair business and drive up the price of crash repairs. The verdict was also considered a great victory for policyholders and the body-shop industry as a whole plaintiff.

填空题·You will hear another five recordings. ·For each recording, decide what the speaker is doing. ·Write one letter (A-H) next to the number of the recording ·Do not use any letter more than once. ·You will hear the five recordings twice. A giving advice B．requesting advice C．making an apology D．giving instructions E．making a complaint asking for a pay rise G．describing a job routine H．describing an investment form

填空题When buying necessities, you may walk through the rows of shelves displaying fashionable articles.

填空题Thursday, 11 NovemberTasks· Ask Mr. Cruise, the IT (1) to network computers in the (2) division.· Make appointment with Kevin on Friday at (3) .· Give Kevin a call to (4) .

填空题lssues in the recruitment world In the competitive world of investment banking, good senior executives are not easy to find. So what should the industry's hard-pressed directors do when they need to find senior staff? Increasingly, they decide to call in the headhunters. These are busy and profitable times for the recruitment agencies that dominate the world of executive search and selection. They needed new people to revitalise their operations, and the result has been a boom in the recruitment market. Pinnacle, a leading recruitment agency, has helped various UK investment banks to rebuild their entire senior management teams. It is hard to overstate the significance of this. (8) But now everything has changed, and Pinnacle is not the only major player in the field. Some analysts believe that rival recruitment specialists ALT Associates has a larger share of the market. However, there is little doubt that over its 13-year history, Pinnacle and its chairman, Matthew Edwards, have built up an impressive reputation. Edwards estimates that his company controls between 10 and 15 per cent of the headhunting market for senior investment banking jobs in the UK. (9) Rather, it is the high-calibre jobs and people that Pinnacle deals with that define the company's success. For example, the company was recently commissioned to find a new chairman for NBS Bank, a vacancy that was one of the most talked about in the banking world. Most HR directors recognise that headhunters such as Pinnacle play a valuable role in the recruitment process. (10) Some are concerned that a few companies, including Pinnacle, have too much power over high-level recruitment. (11) As Tim Davidson, HR Director at Cawfield Bank, explains, 'They can be kingmakers. These are the people who decide who gets a future and who doesn't. If Edwards forms a view about an individual, it can affect their ability to get a particular job. That view could just have been formed on a bad day.' (12) Final decisions in the selection process are always taken by his clients, he says, whoever they are. The role of headhunters should not be exaggerated. Many companies never use them. But as top executives are hard to find, there will always be a role for people like Matthew Edwards. A. Although others may put it lower, it is important to remember that the company's reputation is not based on market share alone. B. Their chief worry is that the headhunters can now make or break managerial careers. C. According to Edwards, this is a further indication that the way Pinnacle searches for a candidate tends to favour a certain type of manager. D. But this acceptance does not mean they are universally happy, either with the state of the market or with Pinnacle's role within it. E. Until a few years ago, even the biggest companies were unlikely to use headhunters to fill more than one or two jobs a year. F. Edwards objects to this suggestion, claiming that all he does is find candidates and encourage them to apply for a particular post. G. A number of big investment banks recently decided to make changes to their management boards after disappointing end-of-year results.