问答题{{B}}PART ONE{{/B}} · A meeting on sales promotion has been arranged on May 10th, 20--. It happens that the Sales Manager of the company must be away lot a marketing conference in another city around this time. Thus, the meeting has to be rescheduled. You, assistant to the Sales Manager, write a memo to the expected attendants. Explain why the meeting is rescheduled. Indicate the rescheduled time and place. · Write 40—50 words on your Answer Sheet.

问答题A: Due to the economic recession, our budget of this fiscal year has been cut by 30%, so we really need to find out how to manage to live with this. B: You are right, it"s really a tight budget, and we"d better find solutions to it. A: We may begin by reducing operation costs. Can you tell me some problems we have in cost control? B: Sure. First of all, I think the energy waste problem is very serious in our department; our electricity fees are much higher than other departments. And we also spend lots of money on conferences, especially those abroad. The conference costs account for a large part of our total costs. A: Well. That"s quite right. Any other problems? B: Managers are inclined to choose luxury hotels when they are on business trip. They only consider those at least with four stars. A: That is also a breaking point to reduce our cost, but first we will have to persuade them. B: I"m sure they"ll understand. So we"ll first encourage energy saving, like keeping the air conditioner"s temperature at 26℃. Then we should try more TV and telephone conferences, they are much more convenient and less costly. Finally we can advocate express hotels for business trip if possible. A: That is the point. As long as we pay enough attention to all the details and take actions, we can survive in this gloomy environment.

问答题What is important when...? Innovating new products · Customers' needs · Hi-technology · ·

问答题Who is your career model? What can you learn from him or her?

问答题{{B}}PARTTWO{{/B}}·Youworkinanimportandexportcompany.Yourdepartmentmanagerhasaskedyoutowritealettertoapotentialcustomer.·Readtheletterbelow,onwhichthemanagerhaswrittenhiscommentsontheletter.·Then,usingallthesehandwrittencomments,writeyourletter.·Write120-140words.·Writeontheseparateanswerpaperprovided.

问答题The invoices are now sent out a week earlier. The department ______

问答题It is very important to follow the instructions closely. YOU ______

问答题You work for Global institute inc., which produces softwares. You are responsible for Quality Management System. Study the following graph which shows the effort taken by your company and IBI Inc, your main competitor. In the graph, the Quality Management is divided into five parts. . Use the information in the graph to write a short report (about 100 120 wards) suggesting ways of improving the quality management of your company. . Write on your Answer Sheet.

问答题How many people are there in your family?

问答题{{B}}PARTTWO{{/B}}·YouarethemanagerofArvonIndustrialParkandyouherejustreceivedtheletterbelowfromFNTLtd,apotentialcustomer.·Lookattheinformationbelow,onwhichyouhavealreadymadesomehandwrittennotes.·Then,usingallyourhandwrittennotes,writealetterofreplytoFNTLtd.·Write120-140words.

问答题Your company has decided to use an outside agency for training sales staff. You have been asked to have preliminary discussions with the agency to organize this. Discuss the situation together, and decide: what information you will need to provide for the agency what kinds of questions you will need to ask the agency

问答题{{B}}PART ONE{{/B}}·You are the Manager of a Motor Insurance office. You are concerned about the size of recent telephone bills. You suspect that staff talk too much on the phone, and that some are using the phones for personal use. ·Write a memo to staff, including: ·costs ·the length of phone calls ·personal use of office phones ·Write 40-50 words on a separate sheet.

问答题when you think you've understood what a friend has said but you want them to repeat it? ______

问答题A: What is important when ... ? Considering setting up a staff canteen Employees' opinions Cost to the company B: What is important when ... ? Working as a teacher Sharing expertise Deciding responsibilities C: What is important when ... ? Negotiating a contract with a customer Customer needs Available budget

问答题Thank you very much. It was very kind of you ______ me.

问答题Helping to Develop Employees The role of the manager in developing employees is to help employees figure out exactly what they want to go, and then to provide the support and organizational resources for employees to get there. But employee development is a two-way street, and managers cannot take on this task in a vacuum. Employees must also participate by identifying the areas where development will help to make them better and more productive workers in the future and relaying this information to their managers. Once needs are identified, plans developed, and resources identified, managers and employees can work together to turn them into reality. In the following steps, we'll explore the best way for managers to approach the development process with their employees. Step1: Meet with your employees about their careers. What's the best way to determine the path your employees want to take in their careers? Ask them! You might, for example, think that your top software engineer has her sights set on your organization's chief technology officer position, when she would actually much rather keep coding software. Once you determine where in the organization your employee wants her career to go, then you'll have a baseline from which to work. Step 2: Discuss your employees' strengths and weaknesses. Every employee has certain areas of strengths, and other areas of weakness. A decision will have to be made: Do you further develop an employee's strengths (making him the best die cutter in the business), or do you try to shore up weaknesses (turning a lone wolf, for example, into a team player)? Or do you do both? Be flank with your employee about both his strengths and weaknesses, and then decide where you will direct your focus and resources. Our own feeling is that it's more important to develop your employees' strengths (further increasing their value to the organization, along with their self-esteem) than to improve their weaknesses (which may raise these areas only to the barely adequate at best). Step 3: Assess where your employees are now. A career plan is like a story arc—there is a beginning, an end, and a lot of events in between. To better understand where your employee should go, you've got to first determine where she is now. By assessing the current state of her skills and talents, you'll end up with an overall road map to guide your development efforts. Step 4: Create career development plans. A career development plan formalizes the agreements that you make to provide formal support (tuition, time off, travel expenses, and so on) to your employee in developing his or her career. Effective career development plans contain milestones for the achievement of learning goals and descriptions of any other resources and support needed to meet the goals that you agree to. Step 5: Follow through on your agreements, and make sure that your employees follow through on theirs. Once you agree on specific career development plans with your employees, be sure that you uphold your end of the bargain, and that your employees uphold their end as well. Be sure to check your employees' progress regularly—once every quarter would not be too often—and if they miss schedules because of other priorities, reassign their work as necessary to ensure that they have the time they need to focus on their career development plans. Career development is something that tends to get put off because of other priorities. And, even when it is conducted on a regular basis, the frequency of discussions is often few and far in between. Many managers, for example, conduct career discussions only when they conduct annual employee performance appraisals. While this is certainly better than never having career development discussions at all, this really isn't often enough—especially as most businesses find themselves in a state of constant whitewater change, where markets and technology are anything but stable and predictable.

问答题PARTTWO·Thediagrambelowshowstheaveragehoursofunpaidworkperweekdonebypeopleindifferentcategories.(Unpaidworkreferstochildcare,housework,etc.)·Describetheinformationpresentedbelow,comparingresultsformenandwomeninthecategoriesshown.·Write120--140wordsonaseparatesheet.

问答题ThesituationYouworkforMidwayInternational,atradingcompanyinyourowncountry.OneofyoursuppliersisOriginalProductsplcinScotland,whomanufacturearangeofhigh-techproducts.OneofyourcustomersisUltimatePtyinAustralia.Yourcompanyhasreceivedtheletterbelow.Yourboss,MrMeyer,hastoldyoutotakeappropriateactionandhehasleftyousomenotes(seetheGuidingpointsonthenextpage).Writetwoletters,e-mailsorfaxes:AtoOriginalProductsplc,BtoUltimatePty.Youareonfirst-nametermswithBruceDundeeofUltimate,butnotwithMrsMcArthurofOriginalProducts.Guidingpoints(Makesureyoudealwithallthesepoints.)

问答题The complete package costs only $ ______ How much

问答题You've been waiting twenty minutes for a colleague to arrive. When she appears she apologizes, using the words in Sentence 1 above. What do you reply? ______