填空题BPART ONE/B·Look at the statements below and the information on relationship banking on the opposite page.·Which section (A, B, C, or D) does each statement I-7 refer to?·For each statement 1--7, mark one letter (A, B, C, or D) on your Answer Sheet.·You will need to use some of these letters more than once. BA/BOne of the more discernible trends in the financial-service industry in recent times has been the adoption of programs designed to encourage more personalized relationships between an institution's employees and its clients, particularly those clients who are major depositors. The expression most commonly used to describe this type of program is "relationship banking".BB/BIn relationship banking the emphasis is on establishing a long-term multiple-service relationship; on satisfying the totality of the client's financial-service needs; on minimizing the needs or desires of clients to splinter their financial business among various institutions.BC/BImplicit within any definition of relationship banking is recognition that the financial-service requirements of one individual or relatively homogeneous group will likely be substantially different from those of another individual or group. A successful relationship banking program is, therefore, dependent in a large part on the development of a series of financial-service "packages", each designed to meet the needs of identifiable homogeneous groups.BD/BAnother dimension of relationship banking is the development of highly personalized relationships between employee and client. In most financial institutions today the client is serviced by an employee who happens to be free at the time, regardless of the nature of the transaction. Personalized relationships are therefore difficult to establish. In a full relationship banking program, however, the client knows there is one individual within the institution who has intimate knowledge of the client's requirements and preferences regarding complex transactions.

填空题A. internet bar B. post office C. hospital D. museum E. gallery F. police office H. school

填空题{{B}}PART ONE{{/B}}· You will hear three telephone conversations or messages.· Write one or two words or a number in the numbered spaces on the notes or forms below.· After you have listened once, replay each recording.{{B}}Conversation One{{/B}}· Look at the notes below.· You will hear a man phoning for a job application. {{B}}CJ PRODUCTIONS CJ Personnel CJ Job Application Requests{{/B}} Job: (1)______ (Marketing Department) Reference Number: (2)______ Advertised in: (3)______ Name: Daniel Johnson Address: Internal, c/o (4)______

填空题Notes The number of people staying in the villa: (1) The time to spend holiday: from (2) to 14th The number of bedrooms: (3) The cost: (4)

填空题 APPLYING FOR A NEW BOSS When I went off to college, I got one piece of advice from my father: "It doesn't matter what courses you take, just find the great professors." Sure enough, I soon discovered that all subjects were interesting, as long as I had good teachers. Great teaching is not limited to school, though. An excellent boss can do the same thing, turning every day into a learning experience. He can give you confidence, making you more willing to ask a question, take on responsibility, or even suggest a change in some out-of-date company policy. (8) . My advice, then, is not to interview for the right job. Instead, interview for the right boss--not a best friend, but someone who is willing and able to help you grow professionally.What are some signs of the wrong boss? Well, anyone who: · is surrounded by the same team year after year. If you're such a good teacher, why aren't these people moving on to better positions? · lacks a sense of humor. Life is short. Work is hard. Let's lighten up when the mailroom loses a package, OK? (9) . · loves typing, and has a hatred toward talking. (10) Who are the best bosses I've had?Angela, my first boss out of college, was smart and direct--she was not afraid to call a spade a spade. She ruffled feathers around the company, but would readily let me in on what she thought and why. She'd been there 30 years but was still a busybody--I loved that. (11) Trust your instincts. Be yourself and see if he is someone you want to learn from for a couple of years. If that person is dull, distant, or passive in an interview, guess what they're going to be like Monday through Friday. Interviewees are on their best behavior in that type of climate, but so are interviewers. You don't like what you see? The power is yours--go and check out other bosses before you jump aboard for the long run. Churchill divided people into two groups--those for whom work is work and pleasure is pleasure, and those for whom work is pleasure. (12) If you're in the same group, then he could very well be just the teacher for you.A But how do you know when you've found the right boss?B There's no reason to get your nose out of joint.C Why are you continually emailing me when I sit across the hall?D Great teaching is not limited to school, though.E In short, a great boss knows how to teach.F Whichever you are, my recommendation is to make sure you know where both you and your boss belong.G A great boss both gives and earns respect.

填空题for these quality improvements them.

填空题·Look at the note below.·You will hear a man calling to his secretary. {{B}}Message{{/B}}Date: 1st Apr. Time: 9:45Item: buying (9) ______Purpose: 10 for meeting room, (10)______ for the officeTotal money: (11)______Deadline for purchasing: before (12)______ April

填空题· Read the article below about video games.· Choose the best sentence from the opposite page to fill each of the gaps.· For each gap 8-12, mark one letter (A-G) on your Answer Sheet.· Do not use any letter more than once. {{B}} Strong players{{/B}} Video games let you escape into an alternative reality -- something gaming firms know about at first hand. For as other technology firms face stagnant or shrinking markets, the video-games industry seems to inhabit a parallel universe. It has had a bumper year, maybe the best it ever will. Global sales of games software and hardware will exceed $31 billion this year. This summer, UBS Warburg invested 17% of its model technology portfolio in two games publishers, Electronic Arts and Activision. Gaming, it seems, is recession-proof. The industry is booming because it has its own cycle, as one generation of hardware succeeds another every few years. {{U}}(8) {{/U}} Games consoles are flying off the shelves. The current line-up is of Sony's PlayStation2, the market leader by far, plus Microsoft's Xbox and Nintendo's GameCube, which are fighting for a distant second place. Each gaming boom is bigger than the last. Children who have grown up with games keep on playing, which expands the market. It also increases the players' average age: the average American gamer is 28. {{U}}(9) {{/U}} This shift is reflected in the rise of "mature"-rated games, which now account for 13% of the American market, up from 6% in 2001. {{U}} (10) {{/U}} Many observers are optimistic about the prospects for games sales next year, particularly in America. But the figures suggest that 2002 was the peak of the cycle, and that the market will shrink next year. Other observers expect console sales to grow only slightly next year. Things will then cool off until the next generation of consoles appears in 2005. The next peak is not expected until 2007. {{U}}(11) {{/U}} Both are dwarfed by console gaming at the moment, but are the focus of much activity, and could provide recurring revenues to help smooth out the industry's cyclical nature. Online gaming has got off to a small but promising start in recent weeks with the release of adaptors that link consoles over the Internet. In America, Microsoft sold 150,000 starter kits for its "Xbox Live" service within a week of its launch last month. Sony says it has signed up 175,000 subscribers to its rival online service, launched in August. Both services will launch in Europe next year. Gaming on mobile phones is also taking small but crucial steps forward. Today's phones mostly have one or two simple games built in. The latest handsets have colour screens and can download software remotely. {{U}}(12) {{/U}} Games take roughly a minute to download, but adding one to a handset is almost as easy as downloading a new ringing tone or screen logo. It is predicted that mobile-gaming revenues will reach $3.5 billion in the next five years; other estimates are higher.A Older players tend to have more disposable income to spend on games than do teenagers.B Their processing power matches that of the arcade-game machines of the 1980s, so classic games run well.C But how much longer will the good times last?D That cycle, unrelated to the broader economic cycle, is now at or near its peak.E But the industry has two new tricks up its sleeve, in the form of online and mobile gaming.F They are so wisely designed that they can be connected to any game machines.G It has had a bumper year, maybe the best it ever will.

填空题·You will hear a man making an appointment. {{B}}Reservation Card{{/B}} To: Dr. Freeman From: Sarah Date: April 18th Time: 2:30 p. m Information of patients Name: David{{U}} {{U}} 1 {{/U}} {{/U}} Symptom.: something wrong with the{{U}} {{U}} 2 {{/U}} {{/U}} Date of meeting:{{U}} {{U}} 3 {{/U}} {{/U}}20th Time for meeting:{{U}} {{U}} 4 {{/U}} {{/U}}

填空题 ACCENTURE INNOVATION DELIVERED In today's what-have; you-done-for-me-lately environment, nothing is more valuable than innovative ideas. And it doesn't really matter so where the ideas34 come from or who originates them. All that matters is what you do away with35 them. An idea may live in a neatly bound presentation deck, but not for long36 time. Because in business, an idea belongs not necessarily to those who37 conceived it, but to those who make it happen either. Accenture Co. has been38 the world's most leading management and technology services organization39 not only for our ability to think, but for our ability to think and act. Having40 worked along with more than half of the Fortune Global 500, we axe steeped41 in experience across industries, geographies and through cultures. And that42 combination of knowledge, depth and insight enables us to swiftly mobilize it43 and, most importantly, deliver. Because in the end, it’s not only how many44 ideas you have. It’s how many you make happen. For much more information,45 including case studies in your industry, visit accenture, com, or you can call our hotline, 3366889.

填空题{{B}}Section One{{/B}}·You will hear five short recordings.·For each recording, decide who is speaking.·Write one letter (A--H) next to the number of the recording.·Do not use any letter more than once.·You will hear the five recordings twice. A a dentistB a customerC a policemanD a mechanicE a salesmanF a plumberG a doctorH a manager

填空题A passing it on to another departmentB writing to apologizeC waiting before taking any actionD arranging a meetingE writing to express thanksF asking for further detailsG writing to complainH phoning to discuss a problem

填空题· Look at the notes below.· You will hear a man telephoning to ask about a recent training session. NotesOutcomes of training sessionlooking at (5) .......................... was usefuladvice on (6) .......................... was valuablethe (7) .......................... was too shortnext time: involve (8) .......................... in planning

填空题A PartnershipsOn the whole, this is not a popular form of business organization, but it is often used by people in the professions, like doctors, dentists or lawyers, to expand their business. Greater efficiency is possible because people in this sort of association can spend their time doing what they are best at. If one person is sick, then the remaining partner(s) can carry on the work. The main disadvantage is that even with this form of ownership, the amount of money available to the business may be limited. If people quarrel or disagree over decision making there can be problems and serious delays.B Public (Plc) CompaniesThese are the largest businesses in the private sector. There is no limit to the number of people holding shares in it and many of the larger companies have their shares listed on the stock exchange. The advantage of big businesses like this is that they find it easier to raise money as banks consider them a 'good risk'. There are strict laws governing the setting-up of this kind of business and each year the company has to publish its accounts. The larger such businesses grow, the more difficult it is to control them. Workers in such businesses may feel that management doesn't understand their problems.C Private (Ltd) CompaniesSuch businesses are net allowed to sell shares to the public. They must consist of at least two members, but there is no upper limit to the numbers who own the company. The larger size makes it possible for such companies to borrow more money from the banks or from issuing additional shares to its members. The advantage is that such a business is able to offer its members limited liability (responsibility) for debts and losses. Many companies of this type exist in England, Europe and the U. S.D Sole ProprietorshipsSole proprietorships, the most common business form, consist of one person doing business with no legal charter. While they offer the owner great freedom and are easy to form, they also present grave financial risks. General partnerships are merely proprietorships with multiple ewers.

填空题We always insist ______ payment ______ advance.

填空题{{B}}PART ONE{{/B}}{{B}} ·Read these sentences and the following texts. ·Which text does each sentence (1-7) describe? ·For each sentence mark one letter (A, B or C).{{/B}} {{B}} A.{{/B}} As HSBC Data Processing (Shanghai) Limited continues to grow, we invite people who excel in a challenging and dynamic work environment to join our fast expanding team. You will support international banking and financial services transactions taking place in areas such as the UK, Hong Kong and other Asia Pacific countries. This is an opportunity for you to use and develop your professional and English language skills while making great strides towards achieving your career objectives.{{B}} B.{{/B}} Wal-Mart Global Procurement (WMGP) is an important division of Wal-Mart Stores, Inc. The mission of WMGP is to carry out merchandising functions to support purchasing activities of Wal-Mart U. S. A, Sam' s Club. and Wal-Mart International through its many branch offices covering various regions of the world. WMGP's overseas Home Office is located in Shenzhen PRC. Our annual purchases from China exceed US $ 4 billion and cover a wide range of product categories including electronics, toys, seasonal products, housewares, shoes, home textile and apparel products. Shanghai is another full function office in China. We are seeking high quality applicants who are enthusiastic of their work and willing to develop their career in an outstanding company. Interested applicants please send resume in Chinese and English with the position applying for, expected salary, address, telephone number via e-mail to us.{{B}} C.{{/B}} Lincoln Industrial Corporation, an American based company, is the world leader in the manufacture and supply of premier automated centralized lubrication systems and related equipment. Our highly engineered products are applicable to almost all sectors of the industrial market. To support our growing business operations in China, our Shanghai office is seeking a mature, dynamic and result-oriented individual for the Posts. Interested candidates are invited to submit (via email or fax) a detailed resume, stating present and expected salaries, in Chinese and English to us.

填空题{{B}}PART THREE{{/B}}{{B}} ·Look at the following text and questions over the page. ·Each question has four suggested answers or ways of finishing the sentence, A, B, C and D. ·Mark one letter A, B, C or D on your answer sheet, for the answer you choose.{{/B}} The co-founder of an Oklahoma prescription drug service shut down for violating federal drug importation laws has a new company providing access to discounted medicines over the Internet Web-based Integrity Meds has been connecting prescription drug buyers with a mail-order pharmacy in Texas at prices the businesses claim are at cost plus two small fees. "On name brands, people can save some money, but on generics they're going to rub their eyes and check it again," David Peoples, Integrity Meds founder and co-founder of Rx Depot, said on Wednesday. "It's going to be a shock." The Tulsa-based company connects customers to Carepharm, a mail order pharmacy in New Boston, Texas. If the customer mentions Integrity Meds, they get medications at cost, officials with both companies said. Integrity Meds gets $1 per prescription from Carepharm, which gets new customers outside of the Medicare patients it usually targets plus a $10 dispensing fee per customer. "We believe so strongly in this program," Carepharm founder and chief operating officer Dennis Schafer said. "People call us and they can't believe what they can save." BJ Baker of Tulsa says Integrity Meds saves him between $130 and $140 a month on the five prescriptions he and his wife fill regularly. Three generic medications that once cost $105. 57 per month now cost him $16. 61, Baker says. "It's a tremendous cost-saving," said Baker, 75, a telemarketer with chemical maker DuPont Co. , who has no prescription drug benefit on the health coverage he buys. Rx Depot, which Peoples founded with Carl Moore, faxed prescriptions to pharmacies in Canada that sent the drugs directly to customers at prices lower than they were available in the United States. A federal judge shut down the company's 85 storefronts in November, ruling that Rx Depot violated laws allowing only manufacturers to import drugs for sale. U.S. District Judge Claire Eagan also said the safety of the imported drugs could not be verified by the U. S. Food and Drug Administration. Rx Depot appealed the decision to the 10th U. S. Circuit Court of Appeals in Denver, arguing that its stores were not actually importing any medications. But last month the company dropped its effort to reopen the stores. Schafer said Carepharm is licensed in Texas and other states and provides only FDA-approved drugs that were manufactured and distributed domestically. Schafer estimated he gets about 70% of his orders now through Integrity Meds, which is helping to offset a smaller-than-expected number of elderly patients buying drugs through Medicare's new drug benefit. The U. S. attorney's office did not immediately return a phone call seeking comment. FDA associate commissioner of policy and planning William Hubbard said he was not familiar with Integrity Meds operations. Peoples said the $1 fee is enough to cover the costs of the handful of employees, fax machines and computers Integrity Meds has to pay for. The company also charges a fee to help elderly and poor people enrolling in drug manufacturer's programs that provide free maintenance drugs, he said. "We're doing what we deem to be the best situation that's allowed under the guidelines we all have to operate under," Peoples said. "It's the dollar store concept. "

填空题·You will hear another five recordings. ·For each recording, decide who is speaking. ·Write one letter (A—H) next to the number of the recording. ·Do not use any letter more than once. ·You will hear the five recordings twice. A a finance director B an office clerk C a personnel manager D a production manager E a salesman F a worker G a machine operator H a marketing assistant

填空题The clerks had to work long after five to deal with the ______ ______ orders.

填空题· You will hear another five recordings. · For each recording, decide what the speaker is talking about. · Write one letter (A—H) next to the number of the recording. · Do not use any letter more than once. · You will hear the five recordings twice. A visit possible new premises B observe working practices C hold job interviews D deal with a complaint E meet a new manager F introduce new policies G supervise staff training H sign a new contract