填空题Customer Order Form Order Reference XR4930Date Received 27/5/99Customer Name Lacey GraphicsDelivery Address 　 (1) Hailsham Industrial EstateHailshamFor the attention of: (2) Order Details 10 boxes of (3) Delivery Date 　 (4) Payment Method Invioce

填空题{{B}}PART ONE{{/B}}{{B}}How to approach Listening Test Part One{{/B}}· This part is in three sections. In each section you listen to a telephone conversation or message.· You will hear each section twice before you hear the next one.· Before you listen, read the notes. Think about what you are going to hear· Note all possible answers as you listen for the first time. Do not make an immediate decision.· You should write words that you hear without changing them. They must fit the meaning of the notes.· Decide on your final answer only after you have listened for the second time.· Check that you have used no more than two words or a number in each numbered space.· You will hear three telephone conversations or messages.· Write one or two words or a number in the numbered spaces on the notes or forms, You will hear each recording twice.{{B}}Conversation One{{/B}}· Look at the notes below.· You will hear a man telephoning his office from a trade fair. Message from John - trade fair· new (1) .......................... is very popular· most orders taken for (2) .......................... package· not many orders for (3) .......................... software· send more (4) .......................... today

填空题A surprisingly large number of companies still regard training as an expensive luxury In spite of such objectives, a training course can be very successful in meeting future needs. Not surprisingly, all surveys conducted in this field have shown that the companies with the largest budgets for training are usually far more successful than those with small training budgets. In spite of such surveys, too many business people remain suspicious of the need for training (8) Even where there is an emphasis on training, the whole question of sending people on courses is often mishandled (9) Although they seem happy to spend their company's money, they neglect to ask essential questions about the relevance of a particular course for their company. Some managers specify the type of course they want for a company employee but it is usually far too general (10) However, this does not imply that every successful training course should meet only limited, short-term objectives: (11) By that time, the individual may have outgrown the need for such skills or the company itself may have changed radically. Thus it is important to have a thorough discussion with both the individual attending a course and senior personnel in the company he or she represents (12) In addition, a built-in flexibility can prove usual for equipping someone with a better understanding of new skills and fresh approaches as technologies change or as the employee's job changes.A. Such business people argue that they have managed their companies very successfully without any training at all.B. Unfortunately, a number of managers, for instance, rush into this whole matter without enough careful thought beforehand.C. In this way, both short-term and long-term skills may be identified.D. On the other hand, they refuse to pay considerable sums to send their staff on courses.E. Where this is the case, the management skills acquired may be inappropriate after a few years.F. Too often they want a course aimed at an ill-defined average group rather than at specific development needs.G. In spite of such objectives, a training course can be very successful in meeting future needs.

填空题{{B}}PART ONE{{/B}}·Look at the statements below and the following comments by MP3 retailers.·Which section (A, B, C or D) does each statement (1-7) refer to?·For each statement (1-7) , mark one letter (A, B, C or D) on your Answer Sheet.·You will need to use some of these letters more than once. {{B}} A{{/B}} Market awareness of the MP3 has exploded and the retailer who specializes in MP3 is seeing growth like never before. Admittedly, some customers buy their first MP3 in the supermarket, but for advice, add-ons and particular services they turn to the specialist. There are a large number of MP3 retailers and I can't help but feel the market only has room for four players. Undoubtedly, customer service is the factor that differentiates operators and I think this year we will probably see rationalization in the sector.{{B}} B{{/B}} When I first started in the industry, MP3 were retailing at a thousand pounds and were as large as box files. Now, prices are constantly being driven down, because they are getting more compact and also there is intense competition between the MP3 providers. This will continue, and while retail dealers' profits will be affected dramatically, MP3 providers will have to generate more revenues by offering more services to the MP3 user.{{B}} C{{/B}} Over a few years, prices have dropped sharply and technological advances have meant products have changed -- and are changing. Successful retailers must try to keep on top of these developments and invest in the training of employees so they are able to offer impartial advice to customers. E-commerce is taking off but this won't necessarily replace traditional retail outlets. In order to stand out, you need innovative ideas on customer service. We don't believe in criticizing other retailers, but there's nothing particularly exciting out there at present.{{B}} D{{/B}} The MP3 business is behaving like the Internet industry in take-up and the pace of innovation, and it's important not to be left behind. We must continue to innovate in delivering the product to the customer. In terms of service provision, you can draw comparisons between us and our closest rival, but clearly all the main MP3 retailers have succeeded in taking the industry forward. Growth has accelerated rapidly and the MP3 has changed from simply being an entertaining tool, to being a multifunctional gadget for everyone.

填空题· Read the article below about Saunda.· In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the tine, write the extra Word in CAPITAL LETTERS on your Answer Sheet. {{B}} ROMANTIC. FASHIONSBLE & EXCELLENT{{/B}} The design team in Italy, acquired from generations of experience in the finest tradition of Italian footwear design, together with their eyes for latest fashion34 trends, have created unique and stylish designs which perfectly in tune with35 the taste of discerning between men in search of individuality. The strict36 continuity in production processes, are combined with the use of Italian37 leathers and materials of the premium quality, are behind the success of the38 highly individual and yet universal style of Saunda men's collection. Great39 attention is attached to every one step in the manufacturing process with40 on-site supervision of the experienced Italian experts. Researches are conducted41 to study the regional shapes and sizes in order to achieve the right fit, so as42 that every customer will be given a suitable product. The shape also ensures43 that a natural movement of the foot without ever feeling tight, providing44 maximum greatest comfort. Saunda understands the art of shoes making. This45 art cannot be improvised in a day, and is based on experience, research and an attentive use of advanced technology for an improvement in the product's quality.

填空题·Look at the note below.·You will hear a woman telephoning a company about complaint. CUSTOMER COMPLAINTFrom:{{U}} (5) {{/U}}Electronics 　{{U}} (6) {{/U}}Rood, NewtownComplaint: Bill for 12{{U}} (7) {{/U}}wrong.Only 10 ordered and sent, but we charged for 12.Action to be taken: Need to cancel invoice and send new one for{{U}} (8) {{/U}}(instead of ＄ 1176)

填空题· Look at the note below. · You will hear a man telephoning a travel agent. {{B}} Booking Form{{/B}} Booking reference{{U}} (8) {{/U}} Name Steve Mason Company Tabco Ltd. Flight to Cairo Departure At{{U}} (5) {{/U}}29 October Class of ticket {{U}} (6) {{/U}} Cost (return flight) Total amount{{U}} (7) {{/U}}

填空题Special Products Co. --how to order Our speciality is our convenient catalogue system. Instead of spending time going to a shop, you simply order it direct from

填空题over half of the parent company's $3 billion annual profits. But the U.S. snack food

填空题You have arrived late because your rented car wouldn't start. Apologize to your host or hostess. ______

填空题Improvements in the speed of transport between cities are needing immediate attention.

填空题{{B}}PART TWO{{/B}}{{B}} ·Read the following text. ·Choose the best sentence from the list A—H to fill each of the blanks. ·For each blank (8—12) mark one letter (A—H) on your answer sheet. ·Do not mark any letter twice.{{/B}} Acknowledging that demand for its controversial stock sale was weaker than it thought,{{U}} (8) {{/U}}.The popular Internet search engine e-mailed investors registered to bid on its shares that it priced the initial public offering at $85 a share. That was the low end of the new expected range, which was already reduced from $135.Also, {{U}}(9) {{/U}}, and several big shareholders said they would not sell anything in the IPO.The upshot, rather than raising $3.1 billion in what would have been the 13th biggest initial public offering, the sale would raise just $1.7 billion—{{U}} (10) {{/U}}.Under the symbol GOOG, Google is expected to begin trading on the Nasdaq Thursday.Co-founders Sergey Brin and Larry Page, who would have been worth $4.6 billion midway in the original IPO range, saw the value of their post-sale stakes shrink to $3.2 billion. Still, {{U}}(11) {{/U}}.A series of missteps by Google and renewed turmoil in tech stocks proved a powerful problem for what has been billed as the most anticipated IPO since the tech bubble burst. "Google has stumbled badly out of the gate, even before it was out of the gate," says David Garrity of research firm Caris & Co.Late Wednesday, the Securities and Exchange Commission granted Google's request to certify the IPO, after delaying the offering 24 hours. Separately, Google said the SEC was investigating whether its co-founders had violated "quiet period" rules. Soon after the SEC decision, {{U}}(12) {{/U}}.Despite the blemishes, the IPO is another big accomplishment for the company. Started less than six years ago, Google has thrived letting consumers search the Internet for free while it charges advertisers for putting links on its Web site. A. that would rank them near 50th on the Forbes richest Americans list B. Google's two founders cut in half the number of shares they expected to sell as part of the offering C. Google on Wednesday slashed the price and size of its much-hyped IPO D. which would rank Google in the top 5 IPOs E. Google closed the unusual auction for its shares and notified winning bidders F. Google began to sell its shares at the price of $105 a share G. which would not even rank it in the top 25 IPOs H. Google decided to size down its number of employees

填空题· Look at the note below. · You will hear a woman asking for information. {{B}}INTERNATIONAL COMMUNICATION LECTURE{{/B}} Date: June 6, 2005 Speaker: Pro. Daisy Miller Topic: Improving{{U}} (9) {{/U}}Communication Starting at{{U}} (10) {{/U}},finishing at{{U}} (11) {{/U}} Lunch 12.00 {{U}} (12) {{/U}}Fee: ＄ 5 per person.

填空题· Read the text below about opinions on China's car market.· In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}} Thriving Car Market Still Needs Loyal Consumers{{/B}}Correct China's thriving car market has huge business opportunities, but automakersthe need to put more effort into the developing customer loyalty, according to a recent34 survey. The survey was done by research firm AC Nielsen in Beijing, or Shanghai35 and Guangzhou, China's most three major automobile markets. It said that36 China's individual car owners should still have not developedbrand loyalty.37 Though some specific brands have a monopoly in the market here, but they have38 not completely won favor among local customers. It was revealed that about 11%39 of the people in Beijing had cars, putting that city in first place among the other40 three. In Shanghai and Guangzhou, the rates were all 4 and 5 %, respectively.41 Prices were largely responsible for that. When cars in Beijing are priced around42 139, 000 yuan, while in Guangzhou they are at 190,000 yuan, and in Shanghai,43 about 220, 00 yuan. Except for the deluxe models, most brands do not have a44 competitive edge because consumers are not only so aware of the45 manufacturers. In addition, car dealers need to improve their service to build up brand loyalty. China is expected to produce over 2.8 million cars this year, up from slightly over 2 million last year.

填空题 Phone Message PadTo: Mr. LicasFrom: Paul Smith from (5) DepartmentMessage: Paul wants to make an appointment. On (6) afternoon, (7) p.m.. Call to confirm. Phone number (8) .

填空题Can you deal ______ this report in time ______ the meeting?

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