问答题选择代理商 What is important when...? Selecting an agent ● Reputation ● Managerial skills ● ●

问答题Your company is entertaining a group of foreign clients for three days, including one nonworking day. You have been asked to plan a program for the visit. Discuss the situation together, and decide. what kinds of activities would be suitable for the visit what information it would be useful to know about the clients before finalizing the program

问答题Secrets of Effective Office Humor Margot Carmichael Lester loves making good-natured jokes at work. As owner of The Word Factory, a Carrboro, N. C., content-creation company, she looks for employees with a sense of humor. "I only want to work with people who can take a joke." Sometimes, though, her jokes fall flat. Last month, at a meeting with insurance-industry clients, she poked fun—gently—at how people often view their insurers: "I mean, who really expects to hear, I'm calling from your insurance company and I'm here to help?" The joke died amid a few titters, she says. While she recovered and completed the client project successfully, the memory lingers. "If you are funny and putting yourself out there, making yourself vulnerable, and people don't respond? That hurts." Employers like to hire people with a sense of humor, research shows. And mixing laughter and fun into a company culture can attract skilled workers, according to a study last year in the journal Human Relations. A 2011 study at Pennsylvania State University found that a good laugh activates the same regions of the brain that light up over a fat bonus check. But the office can be a comedic minefield. Making colleagues laugh takes timing, self-confidence—and the ability to rebound from a blooper. "People will like you better if they find you funny. They will also think you are smarter." says Scott Adams, creator of the popular syndicated cartoon Dilbert. But if you've never been funny before, trying to start in the workplace—the most important place you'll ever be in your life—is a terrible idea, says Mr. Adams, author of a new book, How to Fail at Almost Everything and Still Win Big. Fred Kilbourne says his knack for funny banter has helped his career as an actuary, making him a sought-after speaker and participant in professional groups. "Actuarial work can be pretty dull and deadly, and I'm always looking for a way to make it a little lighter." says Mr. Kilbourne, of San Diego. "People say, I can't tell when you're kidding. My usual answer is, "If my lips are moving, I'm kidding." Not that he hasn't had a few missteps. He once cracked a joke in the middle of a serious discussion by a committee on auto-insurance risk, prompting a fellow participant to say, "You know, we're trying to get something serious done here, and this is not helpful." recalls Mr. Kilbourne. "He was right." he says. "I was a serious contributor for the rest of the meeting." Office jokesters must be ready with a funny comeback if they drop a clunker, making sure to deliver it in a warm, non-sarcastic tone, says Michael Kerr, a Calgary, Alberta, speaker, author and consultant on humor at work. Turn the joke on yourself. For example: "It takes a special human being to do what I just did." or, "This is great. I was feeling a little under-stressed today." Mr. Kerr says. It is also important to read the nuances of co-workers' moods and attitudes and pick the right context for jokes, says Andrew Tarvin, a New York City humor coach. Mr. Adams says he watches listeners' body language. If they tense up, or they avert their gaze or narrow their eyes, it isn't a good time to crack wise. Most people know the taboos: Divisive racist, ethnic or sexist jokes, are out. Beyond those boundaries, a jokester should consider the ramifications if a joke showed up on Twitter or Facebook. One way to keep humor positive is to apply the "yes-and" technique used in improvisational comedy, says Zach Ward, managing director of ImprovBoston, a Cambridge, Mass., theater and humor-training school. (Many students come there, he says, to build interpersonal skills they can use in the workplace.) A co-worker who hears a joke might "actively add to what you have you have said." he says. If the sound system crashes during a presentation, for example, the speaker might say, "Was it something I said?" while other employees might play off and extend the witticism with, "It must have been your electrifying humor." or "Whose turn was it to pay the electrical bill?" The best office humor brings people together, often through shared pranks or inside jokes, Mr. Tarvin says. For nearly three years, employees at Silver Lining Ltd. held monthly "corporate jargon days" when they tried to use as much vague, bureaucratic language as possible, says Carissa Reiniger, founder and chief executive of the New York City-based small-business management consulting firm. The goal: to goad the group to break the buzzword habit. Before going to lunch, she says, "We'd joke about having a three-hour strategy session to do a SWAT analysis of the strengths and weaknesses of Subway vs. McDonald's, considering how we could all get into alignment and move forward together as a team." After the lesson was absorbed, they dropped the ritual. Teasing or kidding co-workers can allow people to disagree or deliver criticism in a playful way, without arousing anger or defensiveness, says Kevin Cruthirds, an assistant professor of management at the University of Texas at Brownsville and co-author of a 2006 study on workplace humor. A boss might joke with an employee about spending ＄80 on a hotel minibar during a business trip, making a point while also getting a laugh, he says. (This approach shouldn't be used in more serious situations that might affect someone's performance record or compensation.) A study published earlier this year in the Leadership ＄ Organization Development Journal says executives and managers who use self-deprecating humor appear more approachable and human to subordinates. Paul Spiegelman, co-founder of BerylHealth, a Bedford, Texas, medical call-center company, stars in annual office videos. One year, he was shown applying for jobs as a short-order cook and a theater projectionist because he didn't feel valued any more at the company. Another year, in a parody of Dancing with the Stars, he donned in-line skates and a matador costume and danced with his chief operating officer. Humor breaks down silos and flattens the organization, fostering employee loyalty and productivity, says Mr. Spiegelman, who recently sold the company to SteriCycle Inc., where he is chief culture officer. Any employee, however, can use self-enhancing humor to make light of failures, polish her image or rise above stress, Dr. Cruthirds says. One study cited a team of co-workers who kidded each other almost constantly. In a meeting where one employee delivered a document with a mistake in it, a laughing co-worker accused him of failing his word-processing training. The perp's comeback drew another laugh: "I find it really hard to be perfect at everything." Beth Slazak's part-time job in a physician's office requires taking calls about medical records from people who are often tense and rushed. To lighten things up, Ms. Slazak, of Cowlesville, N. Y., answers the phone with fictitious job titles. Her first one, "This is Beth, Office Ray of Sunshine." made a co-worker sitting nearby spit out her coffee, Ms. Slazak says. Others include Dragon Slayer, Narnia Tour Guide, Zombie Defender and Hope for All Mankind. Her boss and co-workers in the small office approve, she says, since they're not the only ones who laugh: Callers almost always do, too. "If you can get somebody who sounds uptight to giggle, it's totally a win." says Ms. Slazak.

问答题PARTTWO·Youworkforacompanythatsellselectricalgoods.YouhaverecentlyvisitedapotentialsupplierinSlovakia.·Readthefollowingmemobelowonwhichyoumadesomehandwrittennotes.·Usetheinformationinthememotowriteashortreportrecommendingwhetheryourcompanyshoulddealwiththesupplierornot·Write120--140wordsonaseparatesheet.

问答题{{B}}Part one{{/B}} Your company has been invited to take part in a trade fair, which will take place during the busiest time of the year. You have been asked to decide who should be sent to this trade fair. {{B}} ·Write a notice of 40—50 words about your decision: ·Who should be sent to this trade fair. ·Give the reason for your decision. ·Who else should take over his/her work. ·Write on your answer sheet.{{/B}}

问答题Discussion-about5minutesInthispartofthetestyouaregivenadiscussiontopic.Youhave30secondstolookatthepromptcard,anexampleofwhichisbelow,andthenabout3minutestodiscussthetopicwithyourpartner.Afterthattheexaminerwillaskyoumorequestionsrelatedtothetopic.FortwocandidatesForthreecandidates

问答题Some verbs are normally only used + -ing: enjoy finish dislike avoid give up don't mind practise delay... I've finished reading that report. I'm trying to give up smoking. I avoid ______ by car on business. I dislike______ in airport lounges. I always enjoy ______ unusual foreign food.

问答题{{B}}Task Sheet Two{{/B}}{{B}}A WHAT IS IMPORTANTWHEN...?{{/B}} Planning a career - Qualifications - Future trends - - {{B}}B WHAT IS IMPORTANT WHEN... ?{{/B}} Choosing a new supplier - Product quality - Costs - - {{B}}C WHAT IS IMPORTANTWHEN...?{{/B}} Delegating tasks - Priorities - Previous experience - -

问答题Would you like ______ the evening with me and my family?

问答题What Small Business Can Learn from Google When I talk to people about Google and its organizational culture, they are equally fascinated and hopeless, believing that the magic behind Google lies in the deep revenue streams that make it possible to feed its employees three meals a day. Small businesses, especially, tend to dismiss Google as a wholly unattainable model for running a business. However, I learned core lessons at Google that transformed the way I look at problem solving and strategic thinking. There were statements that I heard early and often that guided decision-making at every level of the organization. These mantras are at the core of innovation for Google but translate readily to any business to create agility, employee engagement and ultimately, stronger business results. Google's success owes far more to these mantras than the food in the cafes, and even better, they cost no money to implement. Launch and Iterate Even the smartest of the hyper-educated Google leaders cannot predict which products and features will attract a sizable user base. Instead, they urge teams to launch quickly and iterate—in other words, stick with, and perfect, what's working—based on what they learn from their users. Rather than spending time perfecting a product that might not work, get it out there, and let the feedback guide future development. For a small business, this means trying out a lot of services, products, marketing, sales and other tactics in really small ways, gauging the success and then building on the ideas that work in reality. Resist the urge to perfect—if your customers understand that you truly want their feedback to shape products and services, they will enthusiastically share their opinions. Fail Fast If you try a lot of stuff by launching early and iterating, you'll fail at most attempts. This is the secret to innovation. Failure is not a bad thing, but slow failure in the market is. Launch, iterate and declare the failures as quickly as you can. Most importantly, learn from those failures to help guide future efforts. I recommend doing a weekly retrospective for your operations, lasting no more than 30 minutes. Ask your teams to answer three simple questions: What worked well? What did we learn? What can we do differently? Then, pick the one change that will make the most difference and put it in to play. Focus on the User Your customers or users should be your singular focus, always. A question I ask incessantly to maintain this focus is: "What problem are we trying to solve for our customers?" Every product or service must be linked to a problem or challenge that will make their lives easier. Ask Forgiveness, not Permission This mantra was important to mobilize every Google employee in the company to do the things they felt were right without worrying about what approvals they needed to do it. The idea is to remove barriers and to empower employees to act quickly. Reward employees for taking initiative, and treat their missteps as any other failure—something to learn from, but not to dwell on. What is most important is they become stewards of your company to make the best decisions without seeking 100 approvals to do so. If Yon See a Void, Fill It This is my favorite lesson from Google. It gives explicit permission to employees and the expectation that, if something is broken, everyone is empowered and responsible to fix it. If there is a spill in the kitchen, clean it up. If the copy machine is broken, file a ticket. And if you see a void in the market for an application you believe users will love, then build it. This creates an environment in which every employee is 100% responsible for making your company better every day in little (or big) ways. Put together, these five mantras create a responsible organization fiercely devoted to making the lives of customers better, one tiny step at a time.

问答题PARTTWO·YouworkintheSalesDepartmentofNationalOilImport&ExportCo..BrianKeith,animportantclient,isvisitingyourcompanyfor2days.Therearesomechangestotheitineraryyousenthimlastweek.·Readthefollowingitinerarybelow,onwhichyouhavealreadymadesomechanges.·UsetheoriginalitineraryandyourhandwrittennotestowritealettertoMr.Keith,informinghimofthechanges.·Write120--140wordsonaseparatesheet.

问答题What do you like to do during your spare time?/What's your hobby?

问答题Anna Braun: So what do you propose we do? ______

问答题· You work in a company which deals with industrial waste. You have read about a new kind of pump which could save your company thousands of dollars in servicing and maintenance costs. · Write a memo of 30～40 words to your Head of Department saying: · where you read about the new pump · why you think it could be a good investment · how you might get more information about it.

问答题Ms King, a client, calls you and tells you that she thinks you have invoiced her incorrectly. What do you say? ______

问答题?Youaretheownerofaclothingfactory.Acustomerhassentyoualettersummarizingarecentnegotiation.Youhavewrittensomenotesontheletter.?Usetheinformationinthelettertowriteareplytothebuyer.?Write120—140wordsonaseparatesheet.

问答题I think it is right for the company to pay more for overtime. They ______

问答题I'll be staying here till______, probably. How long ______ ?

问答题· "Mini presentation'--about 6 minutes · In this part of the text you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN... ? YOUR COMPANY IS INVOLVED IN A PRICE WAR · BE FLEXIBLE · PLEASING CUSTOMERS B WHAT IS IMPORTANT WHEN... ? PREPARING FOR A BUSINESS TRIP ABROAD · IDENTIFYING THE OBJECTIVES OF THE TRIP · BRINGING NEEDED THINGS C WHAT IS IMPORTANT WHEN... ? PREDICTING PROFITS · CURRENT SALES FIGURES · MARKET TRENDS