填空题Government's Role in Trade The government could either encourage or discourage certain industries, both domestic and foreign. In general, most government actions are to taken to34. protect domestic industries and to restrict the activities and of foreign35. industries in the host country. Government competition participation in36. business activities varies widely. Many governments profitable own or37. control key domestic industries such as on energy, communication, and38. transportation. As a percentage of gross national product, government39. expenditures in 1989 range from 25% to 60% in most non-socialist countries.40. A nation with a large government spending population in its gross national41. product has a strong government role in economic consumer activities.42. According to the theory of comparative advantage, free trade among all43. nations increases of the total production and availability of goods in the world44. market. Free maintain trade and international competition should promote45. efficiency in production and allocation of resources, improve the quality of goods, expand the worldwide market, and raise the living standards of all nations concercned.

填空题MessageTo: Rachel Bould Janet Shibuya (Conference Reservation Service) called about (9) Seminar, 24th April. Has made booking at the (10) Hotel. Do we want the (11) - it's cheaper. Send list of (12) needed by Friday.

填空题 · Look at the notes below. · You will hear two colleagues talking on the phone. {{B}}IT Department Message Time: 10:30 a. m.{{/B}}Tom,Dave Proctor from (9)______ Department called—he has someone who might be suitable for the (10)______ job.Can you go over there and take a departmental (11)______ with you?The candidate will wait for up to (12)______

填空题 Brendon Hotel Reservation CardName: Sherry Kinney from Apollo Ltd.Occasion: a small (9) Date: (10) from 6 p.m--8 p.m. Reserve 15 tables with (11) seats each.Tel: (12) .

填空题{{B}}Conversation Three{{/B}} {{B}}Flights Information{{/B}}1. BA 027 at 21:30 arrives{{U}} (9) {{/U}}at 17:40, KLM 221 at 19:10 to Manila.2. Very{{U}} (10) {{/U}}transfer time.3. Flight is full but you could be wait-listed; also there's a{{U}} (11) {{/U}}wait at Amsterdam!4 Flight back:CP908 Manila-London, only{{U}} (12) {{/U}}seat available.

填空题 INTERNATIONAL COMMUNICATION LECTURE Date: June 6, 2005 Speaker: Pro. Daisy MillerTopic: Improving (9) CommunicationStarting at (10) finishing at (11) Lunch 12:00 (12) Fee: $ 5 per person.

填空题 Web self-service Many of today's e-business systems revolve around the concept of self-service applications. Serf-service is a web-based experience that's rich and concise enough to bring the user through to the logical end of a process or transaction without direct human assistance. In addition, self-service systems comprise voice-based customer response systems. These systems are increasingly integrated and complementary to web-based experiences. Because the Internet is a multimedia environment, we have the opportunity to change the way companies and customers interact. By building systems that allow us to identify the transaction, the data, the people, the service and the results, it's easy to see how self-determination is possible with a computer. For example, we can provide the ATM, the research, the bank teller, the investment portfolio, and the impact on our retirement plan all in one environment. (8) We can service ourselves, gaining advice and recommendations based on how to make, then execute, a decision. To fully understand the importance of serf-service, let's first re-establish some principles that have recently fallen out of favor. The meltdown of many dot-coins has caused some brick-and-mortar firms to reinforce their positions regarding people-intensive systems, rather than investing in serf-service. (9) Forget that notion. In reality, self-service is a strategy and technology that's not going away. It's going to become very large, and new and renewed companies will embrace it in a big way. The goal is to carefully select where to use self-service applications and techniques. (10) Instead, many bland and ineffective experiences involving human interaction can be simplified and dramatically improved by the use of a self-service application. To figure out where self-service can be best applied, look at the partnerships your organization has, whether they're with employees, customers, or suppliers. For example, serf-service can help you improve the way employees gather and re-use information, or enable mom sophisticated distribution channels. Self-service has already been used in many ways for distribution and support applications. It improves the quality of service for applications that are repeatable and have defined procedures. And it also allows the volume of service to scale without adding large numbers of incremental staff. Those two goals alone should place serf-service high on your organization's list of priorities. (11) But some companies have reversed that trend by realizing there's no way for them to scale or provide necessary service to partners and customers without self-service at the core of the strategy. If a company seeks out self-service application opportunities early in any organizational improvement program, they will create value, codify knowledge, and improve customer service in a single stroke. (12) . A Some might consider that web-based self- service has had its day.B Understand that self-service systems, however, require a complex blend of business, work process and technology understanding.C The connection between research, decisions, transactions and recording can all be in one location.D There is a belief that serf-service 'systems are too difficult and too complicated to apply and, consequently, to last long.E Serf-service applications are often relegated to those that can't be developed with traditional systems, making the self-service option the last stop in the line when determining strategies.F In addition, self-service systems comprise voice-based customer response systems.G It's not designed to replace situations where human interaction is necessary.

填空题FOOD TECHNOLOGISTS REQUIRED For all the diversity of the people who work at WP Foods, there is one single thing that unites to us all: a passion to create something special34. and a determination to be the best in whatever we do. We've been35. producing high-quality foods for over than a century, and we travel to the36. ends of all the earth to create the next generation of foods and drinks so37. as to give delight our millions of customers. And thanks to our dedicated38. staff, our much-loved brands just keep getting on better. We are now39. seeking to appoint as innovators to manage a number of new teams in40. the organisation. Applicants must have qualified a research degree in41. Food Technology plus at least four years' industrial experience. We42. need people with a high level of their team spirit who show themselves43. be capable of explaining technical concepts to non-technical people.44. Those appointed will spend significant amounts of time in other countries45. for seeking new ingredients, but will also have a major influence on change throughout the business.

填空题·Look at the notes below.·You will hear a recorded message about a job vacancy. Position: Manufacturing SupervisorResponsible to: {{U}}(9) {{/U}}Candidates Should preferably be qualified in {{U}}(10) {{/U}}The person app0inted Will need to be {{U}}(11) {{/U}}in their relations with other people.salary: {{U}}(12) {{/U}}

填空题· Read the text below about how to deny customers’ claims.· In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}} Denying Claims{{/B}}Correct Customers occasionally want something they are not entitled to or that youTheir can't grant. They may misunderstand their warranties or make unreasonable34 demands. Because these customers are often unhappy with a product or35 service, they are emotionally involved in. Letters that say no to emotionally36 involved receivers will probably be your much most difficult communication37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while38 be disagreeing--that's an art." Fortunately, the reasons-before-refusal plan39 enables you to be empathic and artful in handling with bad news. Obviously, in40 denial letters you will need to adopt the proper tone. Don't blame on customers41 or suggest that the customer does not read or understand what the contract or42 relative policies, even if they are at fault. Avoid use "you" statements that43 sound preachy. Instead, the safest path is to use neutral and objective44 language to explain that why the claim must be refused. Sometimes you may45 hope consider offering resale information to rebuild the customer's confidence in your products or organization.

填空题Demand for Houses Still Running Ahead of SupplyAHouse prices have risen again this month as demand continues to outstrip supply, according to the latest research from the property website Rightmove. co. u. k. National average asking prices asking prices rose by 2.3 per cent in September, pushing the average house price through ￡150,000 and setting the annual rate at 22.2 per cent.B"The shortage of properties coming on to the market in many areas means that it is still a seller's market, particularly in the lower and middle price brackets. This shortage and continuing demand are resulting in renewed increases in asking prices overall," Rightmove's Miles Shipside said. The findings support the latest survey from the nationwide Building Society, which showed prices rising at their highest rate since 1999, but contradict the latest Halifax survey which reported a slight slowdown in annual inflation from 20.8 to 18.8 per cent.C"It's an intriguing situation, with two house price indexes showing the market grinding to a halt, and two showing that the train still has a good head of steam," said John Wriglesworth, an independent housing commentator. He said that property markets should remain "well supported", thanks to "low interest rates, good affordability and low unemployment".DAt the end of last month, nation wide said house prices surged at their fastest rate for 13 years and said it saw no sign of demand for homes weakening. The price of the average home jumped by 2.5 percent in August, for the second month in a row, to ￡110,890, a gain of￡67 for every day of the month. Halifax contradicted that just days later, reporting that prices rose in August at their slowest rate for 10 months. It said house prices rose just 0.2 per cent, after jumping 1.8 per cent in July, bringing the annual rise down to 18.8 per cent.

填空题PARTONE·Youwillhearthreetelephoneconversationsormessages.·Writeoneortwowordsoranumberinthenumberedspacesonthenotesorformsbelow.·Afteryouhavelistenedonce,replayeachrecording.ConversationOne·Lookatthenotebelow.·Youwillhearthemanagerofaproductioncompanyphoningacustomer'soffice.

填空题·You will hear another five short recordings.·Each speaker is talking about the effects of a new development in the workplace.·For each recording decide what the speaker is talking about.·Write one letter(A-H)next to the number of the recording.·Do not use any letter more than once.·After you have listened once, replay each recording. A the creation of a new postB a new computer systemC a change of managementD a move to new premisesE a salary increaseF the loss of a contractG the introduction of a social programmeH a change in internal budgets.

填空题· You will hear another five recordings. For each piece decide who is talking.· Write one letter (A—H) next to the number of the piece.· Do not use any letter more than once.· You will hear the five pieces twice. A. A receptionistB. A translatorC. An auditorD. An administratorE. An attorneyF. A sales representativeG. A teacherH. A courier

填空题______

填空题People are spending a lot of time in the living room.

填空题{{B}}PART FIVE{{/B}}{{B}} ·Read the following text. ·In most of the lines 34—45 there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct. ·If a line is correct, write CORRECT on your answer sheet. ·If there is an extra word in the line, write the extra word in CAPITAL LETFERS on your answer sheet.{{/B}} Juniper Networks said that which Yahoo Brasil has deployed its (34) ______M-series routers to lay off the groundwork for new premium (35) ______services. It's for the first time that Juniper gear has been installed (36) ______in the portal's network, the company said.The project was overseen by Brazilian systems integrator M13, which specializes in complextechnological projects in data, (37) ______voice, image communication and infrastructure, security and (38) ______converged networks. Financial terms were not disclosed."The M-series platform is the foundation of our long-term strategy to transition to a value-added services model," Daniel Carvalho,a marketing manager at Yahoo, said in a statement. Yahoo Brasil (39) ______also expects if gains in security and scalability by using Juniper's (40) ______network equipment.Like its counterparts in the United States and in other countries, (41) ______Yahoo Brasil offers search, shopping, dating, jobs and news content among other services.In all, the Sunnyvale, although (42) ______Calif. -based Yahoo's network includes 25 worldwide properties available in 13 languages.Yahoo also recently took steps to enter onto the online music (43) ______offering arena with its $160 million purchasehttp://www. internetnews. com/bus-news/article. php/3407751 of MusicMatch.The Yahoo-Juniper deal represents another win for network vendors in Latin America.But earlier this month, Lucent Technologies notched (44) ______two deals.First, it installed within 80,000 ADSL access ports for a subsidiary of (45) ______Telefonica in Argentina. And in Mexico, Maxcom Telecommunicationshired Lucent to increase the network's ability to deliver IP services.

填空题Lookatthenotebelow.Youwillhearamancallinghisoffice.

填空题· Read the letter below.· In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LE'I-I'ERS on your Answer Sheet.· The exercise begins with two examples, (0) and (00). {{B}} I'm Sorry{{/B}} Dear Customer(0) Over the last two years Milair has been experienced unprecedented growth.(00) Whilst we are delighted at the increasing popularity of our products, this suc-(34) cess has brought with it some problems. Even though with(35) over 450 trained customer service staff, our telephone answering standards(36) have fallen down on a number of occasions, particularly Caring July and Au-(37) gust. The vast majority of our customers have continued so to receive a good(38) quality of service, but some have experienced by a service well short of(39) their, and our, expectations. As a result, we are speeding up our recruitment(40) program to have the more people available to take your calls. We are also(41) making much greater use of automated telephone technology. As to Managing(42) Director of Milair, I want to take up this opportunity to contact those of you(43) who have been affected and for assure you that my colleagues and I are ded-(44) icated to delivering the highest possible standard of service. I am confident in that(45) the steps we are taking on will help up to do this and apologize for any inconvenience caused. Yours sincerely

填空题What ______ ? My own company? I'd pay everyone fairly and treat them as equals.