问答题We agreed ______ in the hotel lobby at 8 o'clock.

问答题To say that exporting is profitable is an ______ simple

问答题How can you persuade customers to buy your products instead of your competitors'?

问答题PART ONE · You are the Purchasing Manager for a large company. Last week you decided to look for a new supplier for stationery and office equipment. Now you are thinking of Compass Office Goods Ltd. as a new supplier. · Write a memo to your company's department heads. · explaining why you looked for a new supplier · saying who the. new supplier is · asking for feedback about the goods that they supply. · Write 40-50 words. MEMO _______________________________ ______________________________________

问答题PART ONE·You are taking your annual holiday at the beginning of next month and you will be out of the office for three weeks.·Write a memo of 40-50 words to your secretary, telling him/her:·When you are going on holiday and for how long·What should happen to your mail·What he/she should do in case of an emergency.·Write on your Answer Sheet.

问答题______That's right. Pleased to meet you.

问答题Inthispartofthetest,youaregivenadiscussiontopic.Youhave30secondstolookatthetaskprompt,anexampleofwhichisbelow,andthenaboutthreeminutestodiscussthetopicwithyourpartner.Afterthat,theexaminerwillaskyoumorequestionsrelatedtothetopic.Discusswithyourpartneraboutforeignexchangerisk?

问答题PART ONE· you are an Assistant Sales Manager who has just handle the enquiry that Mr. Lin, Regional Sales Manager passed to you on Friday.· Write a memo to Mr. Lin. · Telling him that you have dealt with the problem · Informing him of the content of the enquiry from Mr. E. King who wants a special wholesale discount · Telling him the discount that you could offer to Mr. King· Write 40--50 words on a separate sheet./r/n /r/n To:/r/n /r/n /r/n /r/n From:/r/n /r/n /r/n /r/n Date:/r/n /r/n /r/n /r/n Subject:/r/n /r/n /r/n /r/n /r/n /r/n /r/n

问答题On an envelope c/o means ______ and Attn means that the letter is for the ______of a particular person.

问答题Your letter to us was posted yesterday. Our letter to you was posted yesterday. The letters crossed in the post. ______

问答题Working in an export department requires a great deal of specialist knowledge, including a mastery of the complex documentation, an awareness of the various methods of payment that are available and the ability to correspond with customers in a distant country. If you work in ...

问答题Wethinkyou'llagreethatthisletterdoesn'tmakeaverygoodimpressiononthereader.1.Decidewhatpartscanbeimprovedtogiveabetterimpression.2.Rewritetheletterinyourownwords.3.CompareyourversionwiththeletterintheAnswerKey.

问答题 Read this article and then fill each gap below with one word. Have a nice day Hotel, shop and restaurant chains, which employ thousands of people in low-paid, dead-end jobs, are discovering that high labour turnover rates resulting from the indiscriminate hiring of "cheap" workers can be extremely costly. Cole National, a Cleveland-based firm which owns Child World, Things Remembered and other speciality shops, declared a "war for people" in an effort to recruit and keep better staff. Employees were asked: What do you enjoy about working here? In the past year, have you thought about leaving? If so, why? How can we improve our company and create an even better place to work? Employees replied they wanted better training, better communications with their supervisors and, above all, wanted their bosses to "make me feel like I make a difference". Labour turnover declined by more than half; for full time sales assistants, it declined by about a third. Marriott Corporation, a hotels and restaurants group, has also decided to spend more money on retaining employees in the hope of spending less on finding and training new ones. In one year, it had to hire no fewer than 27,000 workers to fill 8,800 hourly- paid job slots. To slow its labour turnover, Marriott had to get a simple message accepted throughout its operating divisions: loyal, well motivated employees make customers happy and that, in turn, creates fatter profits and happier shareholders, hnpruved training of middle managers helped. So did a change in bonus arrange- ments. At the same time, Marriott became more fussy about the people it recruited. It screened out job appli- cants motivated mainly by money: applicants which the company pejoratively described as "pay first people". Such people form a surprisingly small, though apparently disruptive, part of the service-industry workforce. Marriott found in its employee-attitude surveys that only about 20% of its workers at Roy Rogers restaurants and about 30% of its workers at Marriott hotels regarded pay as their primary reason for working there. Many middle managers in service industries are more comfortable coping with demands for more money than with demands for increased recognition and better communica- tions. They will have to change their ways. Surveys say that when 13,000 employees in retail shops across America were asked to list in order the 18 reasons for working where they did, they ranked "good pay" third. In first place was "appreciation of work done", with "respect for me as a person" second.

问答题What is important when aiming to improve customer service? Staff Training Customer Satisfaction Surveys

问答题· You are Gerry Shockley, an American businessman. You are planning a trip to Europe next week. This is our agenda: AGENDA 05 Thu. Arrive at Prague 06 Fri. Prague Fair 07 Sat. Prague Fair 08 Sun. Prague Fair 09 Mon. meet Patrick Rogers in Frankfurt? 10 Tue. Meet Patrick Rogers in Frankfurt? 11 Wed. Meet Alan Milligan in Warsaw 12 Thu. Leave Warsaw · Write a letter (120～140 words) to Patrick Rogers to arrange a meeting, telling him that you want to discuss a possible agency agreement with him and asking him to reserve a hotel room for you. · Write on your Answer Sheet.

问答题 Road accidents in America/r/n /r/n When/Where/r/n accidents occurred/r/n Age/r/n 1-3/r/n Age/r/n 4-6/r/n Age/r/n 7-10/r/n Age/r/n 11-14/r/n /r/n /r/n Going to school/r/n 1/r/n 11/r/n 7/r/n 1/r/n /r/n /r/n Going home from school/r/n 1/r/n 16/r/n 9/r/n 2/r/n /r/n /r/n Playing in the street/r/n 97/r/n 80/r/n 27/r/n 4/r/n /r/n /r/n Cycling in the street/r/n 1/r/n 9/r/n 24/r/n 7/r/n /r/n /r/n Shopping for their parents/r/n 4/r/n 31/r/n 11/r/n 1/r/n /r/n

问答题Draft a short fax replying to Mr Santini, explaining what action you intend to take.

问答题PARTTWO·Youworkinanimportandexportcompany.Yourdepartmentmanagerhasaskedyoutowritealettertoapotentialcustomer.·Readtheletterbelow,onwhichthemanagerhaswrittenhiscommentsontheletter.·Then,usingallthesehandwrittencomments,writeyourletter.·Write120-140words.·Writeontheseparateanswerpaperprovided.

问答题A: Room 306 has already been vacated and the new manager Ms. Zhang will come next week, so it"s time we began to furnish it and then wait for her. B: We should really try our best to offer a good working environment for her. A: Since the desk and bookshelf are still in good condition, we only need to buy some furnitures and appliances instead of buying a whole set of items. B: Sure, otherwise it will cost too much. Above all, we should buy a set of sofa of good quality, so she can rest herself and entertain guest comfortably. She may also need a boss chair to sit in, and a fancy chair may help reduce the pressure and pain of the back. A: Well. That"s right. Any other things? B: A laser printer. It could be more efficient and powerful than the old one. Can you think of some details we should pay attention to during the purchases? A: Ah, let me see... First of all, I think a set of leather sofa would be a good choice. Though it is expensive, it can sustain longer and it"s still worth the price. Then since we have an elegant lady as our leader we should choose a red chair instead of the dull black one. Finally, if we buy a HP printer we can enjoy some special discounts, because we are their special VIP client. B: Great! You are really very considerate.