填空题CUSTOMER SERVICE Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of41. a small group of individuals staffing around a complaints desk.42. Customer service is included every employee's responsibility, and it43. should be a proactive rather than a reactive strategy. Excellent44. service wins and keeps up customers. Service means extras—in terms45. of product, care and information—customised to meet for the similar46. needs of a group of customers. It has become so relatively complex47. and inclusive, extending from order planning to postsales service,48. that a cross-functional team of staff and managers is often one needed49. for service delivery. Some more things haven't changed. The three50. "F"s of service still apply, it has to be fast, flexible, and come51. from the first person the client contacted. However by today, the first52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.

填空题Our engineers (recently/find) ______ a fault with the batch of hard disk drives that we (manufacture) ______ in June and July last year.

填空题product or product class hence the housing market, the grain market, and so much on.

填空题The exporter opens a letter of credit by ______ an application form. (complete)

填空题______

填空题It is efficient to employ specializing companies to conduct some specific work.

填空题You have made an error on your September statement. An error ______

填空题Manypeoplehavethefalseimpressionthattheyhavetochangecareersin____________.

填空题______

填空题have realized it, and if that's the case you probably haven't been responding as you should do.

填空题Premiums You Can RetrieveFor those who see term life insurance as a losing proposition, an old insurance product is back. Called Return of Premium (ROP) (31) Money-Back Term, these policies refund (32) penny paid in premiums if you outlive the 15-, 20-, or 30-year term of the policy.The policies cost more -- perhaps 30% to 50% more for a 30-year policy -- than traditional term life. A healthy 35-year-old man might pay ＄550 annually for a basic ＄500,000, 30-year term policy, vs. ＄810 for one (33) the ROP feature. You can get policies for a shorter term, (34) they cost so much more that they are not advised. Then does an POP policy make sense? That depends on (35) answer to two questions: Would you earn more buying a cheaper term policy and investing the savings? Are you likely to cancel before the 30 (or however many) years are up?In the example above, the ROP would cost ＄260 more each year than regular term insurance but (36) return ＄24,300 in premiums at the end of 30 years. That mounts (37) an annualized return of 6.6%, and it's tax-free because you're just getting back your own money, For someone looking for a conservative investment, (38) policy could make sense. But remember, you get that return only if you pay the premiums for the entire 30 years. If you drop the policy before, you'll get less, or perhaps nothing, in return (39) those higher premiums. A company generally counts on people dropping the policies -- in order to pay the money to those who (40) .

填空题What International Trade is about? International trade is the exchange of capital, goods, and services across international borders or territories. In most countries, such trade represents a significant share of gross domestic product (GDP). While international trade has been present throughout much of history, (9) Industrialization, advanced transportation, globalization, multinational corporations, and out sourcing are all having a major impact on the international trade system. (10) Without inter national trade, nations would be limited to the goods and services produced within their own borders. International trade is, in principle, not different from domestic trade as the motivation and the behavior of parties involved in a trade do not change fundamentally regardless of whether trade is across a border or not. (11) The reason is that a border typically imposes additional costs such as tariffs, time costs due to border delays and costs associated with country differences such as language, the legal system or culture. Another difference between domestic and international trade is that factors of production such as capital and labor are typically more mobile within a country than across countries. (12) and only to a lesser extent to trade in capital, labor or other factors of production. Trade in goods and services can serve as a substitute for trade in factors of production. Instead of importing a factor of production, (13) An example is the import of labor-intensive goods by the United States from China. Instead of importing Chinese labor, the United States imports goods that were produced with Chinese labor. One report in 2010 suggested that international trade was increased when a country hosted a network of immigrants, but the trade effect was weakened when the immigrants became assimilated into their new country. International trade is also a branch of economics, which, (14) A. The main difference is that international trade is typically more costly than domestic trade B. International trade allows us to expand our markets for both goods and services C. its economic, social, and political importance has been on the rise in recent centuries D. Increasing international trade is crucial to the continuance of globalization E. a country can import goods that make intensive use of that factor of production and thus embody it F. in which prices, or supply and demand, affect and are affected by global events G. together with international finance, forms the larger branch of international economics H. Thus international trade is mostly restricted to trade in goods and services

填空题less achievable, given that the company's poor financial position and limits on

填空题Barriers to International Business Firms desiring to enter international business face several obstacles, some much more severe than others. The most common barriers to international business are: cultural, social, and political barriers, and tariffs and trade restrictions. A nation's culture and social forces can restrict international business activities. Culture consists of a country's general ideas and values and tangible items such as food, clothing, and buildings. Social forces include family, education, religion, and customs. (9) Some countries also have different values about spending than do Americans. The Japanese have long been a nation that believes in paying cash for the products they buy, although the use of credit cards has soared in Japan over the last few years. The Japanese still save nearly 20 percent of individual income, compared to about 4 percent saved by people in the United States. (10) In some countries, purchasing items as basic as food and clothing can be influenced by religion. And some societies simply do not value material possessions to the same degree that Americans do. Most firms know the importance of understanding the cultural and social differences between selling and buying countries. (11) For instance, a business deal in Japan can fall through if a foreign businessman refuses a cup of green tea during a visit to a native Japanese firm. The political climate of a country can have a major impact on international business. Nations experiencing intense political unrest may change their attitude toward foreign firms at any time; this instability creates an unfavourable atmosphere for international trade. Tariffs and trade restrictions are also barriers to international business. A nation can restrict trade through import tariffs, quotas and embargoes, and exchange controls. Import tariffs: a duty, or tax, levied against goods brought into a country is an import tariff. (12) The risk in importing tariff is that the other country could take the same action. Quotas and embargoes: a quota is a limit on the amount of a product that can leave or enter a country. Some quotas are established on a voluntary basis. (13) For instance, Japanese automobile manufacturers have voluntarily reduced the number of cars shipped from the United States to five automakers here the time they need to modernise their factories. An embargo is a total ban on certain imports and exports. Many embargoes are politically caused. Exchange controls: restrictions on the amount of a certain currency that can be bought or sold are called exchange controls. (14) A Tariff can be used to discourage foreign competitors from entering a domestic market. B A government can use exchange controls to limit the amount of products that importers can purchase with a particular currency. C The voluntary quota reduced the quantity of products for exportation. D Selling products from one country to another is sometimes difficult when the cultures of the two countries differ significantly. E Generally, a voluntary quota fosters goodwill and protects a country from foreign competition. F However, managers still make costly mistakes when conducting business internationally simply because they do not understand such differences. G The most common barriers to international business are: cultural, social, and political barriers, and tariffs and trade restrictions. H Social forces which are universal in people's daily life can create obstacles to international trade.

填空题Task Two-What they have mainly learned For questions 18-22 , match the extracts with what they mainly learned for the speaker, listed A-H . For each extract, choose what each speaker has mainly learned. Write one letter (A-H) next to the number of the extract. A The importance of cooperation. B The importance of hard-work. C How to forge tight relationship with customers. D How to ask for a raise. E How to become an excellent salesperson. F The philosophies of the company. G To identify principal duties and learn to be responsible and serve the customers well. H How to get promotion quickly.

填空题We are very sorry for the delay in replying your request. ______

填空题{{B}}PART ONE{{/B}}{{B}}How to approach Reading Test Part One{{/B}}· In this part of the Reading Test you match eight statements with five short texts.· First read each short text and then read the sentences to see which ones refer to the text· Make sure you read each text for overall meaning. Do not choose an answer just because you can see the same words in the text.· Look at the sentences below and at the five newspaper items about companies on the opposite page.· Which company does each sentence refer to?· For each sentence 1 - 8, mark one letter (A, B, C, D or E) on your Answer Sheet.· You will need to use some of these letters more than once. {{B}}AHabgood{{/B}}Habgood, the pharmaceutical company, saw its share price plummet yesterday, following a cut in its corporate credit rating. Investors were unnerved by the group's shrinking access to capital and its wish to fund ambitious expansion plans. Although the sector as a whole has been weak for some time, Habgood is looking particularly vulnerable, and may well prove to be a target for takeover from within the industry. Analysts would not be surprised if Jerry Greenway, the company's chief executive, and architect of its strategy of expansion, were to step down.{{B}}BKK Leyton{{/B}}Truck manufacturer KK Leyton has said that its unit sales rose by a modest 1.3 per cent in the last six months, compared with 1.7 per cent in the same period last year. The company blames the economic downturn in its main markets and increasing pressure from larger competitors. However, grounds for guarded optimism came in the form of an announcement that the company is about to roll out a cost-cutting programme which should help to protect its profit margins. Analysts believe this will strengthen KK Leyton's position until conditions improve.{{B}}CMeadowsweet{{/B}}Discount clothing retailer Meadowsweet, whose 240 stores are mostly in Scotland and northern England, is set to merge with rival Marika Clothing, with slightly fewer stores in the south of England. Making the announcement, Elaine Tungate, Meadowsweet's chief executive, said that the two brands would be kept distinct, and each would retain its existing management team for the time being. Marika is targeted at female shoppers aged 25 to 45 while Meadowsweet is aimed at the over-45s, which, according to Ms Tungate, makes it an 'ideal merger' and 'a natural fit'.{{B}}DCrofts{{/B}}Crofts' ambitious plans massively to increase the number of its cafes are continuing to raise questions about profitability, and as a result shares are still trading below their level of a year ago. Andrew Hughes, Crofts' chairman, anticipates a speedy recovery, because of the company's focus on customer satisfaction. His optimism is not shared by analysts, though, who point out that the new outlets are simply taking customers from existing cafes, with the result that, contrary to Crofts' confident forecast when the plans were initially unveiled, income is static and same-store sales have been falling all year.{{B}}EDowning Energy{{/B}}Downing Energy is to spin off its subsidiary Forthland Resources and adopt a new holding company structure. At the same time it will take the name Forthland Energy. Carol Mortimer, Downing's CEO, said that splitting the companies will mean each being able to focus on what it does best. Both are already in discussions with their banks about, extending their credit facilities - essential if they are to survive their present difficulties. The announcement led to a small rally in Downing's share price, reversing the steady decline of recent days.

填空题declared the overall winner, an honour which is becoming increasingly