填空题large number of customers purchasing many products and helps to keep checkout queues to a minimum.

填空题{{B}}PART THREE{{/B}}{{B}} · Read the following text. · Each question has four suggested answers or ways of finishing the sentence, A, B, C and D. · Mark one letter A, B, C or D for the answer you choose.{{/B}} Dear Mr. Blank:Last October I signed a contract with your company for the installation of dry walls and the renovation of a bathroom in my home at the above address. I am now appealing to you to have this work completed in a satisfactory manner.I have spoken to your Quincy, Mass, store manager on several occasions, to the plumbing department manager, to your maintenance people, and to anyone else who seemed to be in a position to assist in completing the work. I have received considerate responses followed by service people trying to do the necessary work.Nevertheless, I have had expensive broadloom rugs badly stained; I have had water pour through my kitchen ceiling at least six times after your people left my home with everything supposedly in order; and I now again have leaks, grout falling out, and other defects. I have experienced nothing but trouble with your workmanship and materials from the outlet. I will illustrate with detail--an incomplete list--which your records should confirm.1. An expensive vanity was delivered with doors assembled upside down and doors catches not functioning properly.2. The dry wall work was left in such rough condition that your installers had to return several times. In some areas sanding was overlooked; in others, dry wall taping was not used, and molding was left incomplete. (The next few paragraphs listed additional defects.)Mr. Blank, I had your service people come to the house at least six were denials of responsibility. Children were blamed, etc. And in each case, it was finally established that the installation was faulty. At this writing, water is again leaking to the floor below when the shower is used.Frankly, I believe I have reached the point of no return in dealing with your local staff.I now want to have my bathroom completed in a workmanlike manner, even if it means removing the entire installation. In the event that any removal is necessary, I will not accept a patched-up finish.For a job that costs about 2,500, your performance has been outrageously bad. I expect the courtesy of a prompt reply from you, and the necessary inspections and corrections from qualified personnel. Sincerely yours, Howard Gerber

填空题{{B}}PART ONE{{/B}}{{B}}How to approach Listening Test Part One{{/B}}· In this part of the Listening Test you listen to a monologue, e.g. a presentation.· Before you listen, read the notes, Think about what you are going to hear.· Note all possible answers as you listen for the first time. Do not worry if you do not know the answers. You will hear the recording a second time.· You should write words that you hear, without changing them. They must fit the meaning of the notes.· Decide on your final answer only after you have listened for the second time.· Check that you have used no more than three words in each numbered space.· You will hear a part of a radio programme about stress and work.· As you listen, for questions 1 - 12, complete the notes using up to three words or a number.· You will hear the recording twice. {{B}}STRESS{{/B}}{{B}}▲ Good stress{{/B}}Good stress enables high performers to{{U}} (1) {{/U}}People have a period of{{U}} (2) {{/U}}each day.{{B}}▲ Bad stress{{/B}}Causes of bad stress include:· too few{{U}} (3) {{/U}}· too many{{U}} (4) {{/U}}· too much{{U}} (5) {{/U}}· not having proper{{U}} (6) {{/U}}{{B}}▲ Recent survey results{{/B}}· more complaints about amount of{{U}} (7) {{/U}}· fewer complaints about lack of{{U}} (8) {{/U}}· small organisations have higher{{U}} (9) {{/U}}· large organisations have difficulties with{{U}} (10) {{/U}}{{B}}▲ Before going on holiday{{/B}}Email information about{{U}} (11) {{/U}}to colleagues.Talk about{{U}} (12) {{/U}}to a line manager.

填空题Reserve officials will raise up short-term interest rates at the meeting to slow

填空题Use an, if-clause to explain why you would do the following: miss a day's work. If I felt really unwell

填空题Task One - What mistake did they make?· For questions 13-17, match the extracts with the mistake that each person says they made, listed A-H.· For each extract, choose the mistake that the person made.· Write one letter (A-H) next to the number of the extract.A forgot to include some costs.B didn't calculate the cash flow.C miscalculated a time schedule.D appointed the wrong person.E gave out-of-date information.F didn't check someone else's work adequately.G complained through inappropriate channels.H didn't allow for a rise in the inflation rate.

填空题Here Comes The Competition

填空题·You will hear five different business telephone calls. ·For each extract there are two tasks. For Task One, choose the receiver's information of each call from the list A—H. For Task Two, choose the caller's purpose described from the list A—H. ·You will hear the recording twice. {{B}} TASK ONE—RECEIVERS' INFORMATION{{/B}} ·For questions 13—17, match the extracts with the receivers' information, listed A—H.For each extract, choose the information stated. ·Write one letter (A—H) next to the number of the extract. A Prince Sports Group Custom Services B Jerome Allgood C Phoenix Printers D Frederic E Jennifer Austin F Ahmed Azia G Caroline H First Direct

填空题 ·Read the article below about the Import-Export Balance. ·For each question (31-40), write one word in CAPITAL LETTERS on your Answer Sheet, The advantages of international trade are obvious. Trading with other nations can also pose problems if a country's imports and exports do not balance out, though.{{U}} (31) {{/U}}deciding whether a balance does or does not exist, economists use two measures: balance of trade and balance of payments. The total economic value of all products imported{{U}} (32) {{/U}}a country compared to the total economic value of ail other products exported out of the country is that nation's balance of trade. Relatively small imbalances in the value of imports and exports for a country are quite common and{{U}} (33) {{/U}}very important. However, sometimes a country's trade imbalance can be very large. For example, Japan exports goods and services equal{{U}} (34) {{/U}}about 15 percent of everything it manufactures. However, it only needs to import goods and services equal to around 5 percent{{U}} (35) {{/U}}what it manufactures at home. The difference amounts{{U}} (36) {{/U}}a trade surplus (a positive balance of trade) of several billion dollars each year. Japan is generally content{{U}} (37) {{/U}}its trade imbalance, because it results{{U}} (38) {{/U}}more money flowing into the country than flowing out. However, some of its trading partners are not. For the last several years, the United States has been importing more than it exports, resulting in a trade deficit (a negative balance of trade).{{U}} (39) {{/U}}a result, more money is leaving the United States{{U}} (40) {{/U}}entering it.

填空题Some Knowledge about Human Resources Management The Human Resources Management (HRM) function includes a variety of activities, and the key them is deciding what staffing needs you have and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, dealing (31) performance issues, and ensuring that your personnel and management practices conform (32) various regulations. Activities also include managing your approach (33) employee benefits and compensation, employee records and personnel policies. Usually small businesses (for-profit or nonprofit) have to carry out these activities themselves because they can't yet afford part-time or full-time help. (34) they should always ensure that employees have and are aware (35) personnel policies which conform to current regulations. These policies are often in the (36) of employee manuals, which all employees have. Note (37) some people distinguish a difference between HRM (a major management activity) and HRD (Human Resource Development). Those people might include HRM in HRD, explaining that HRD includes a broader (38) of activities to develop personnel inside of organisations, including career development, training, organisation development, etc. There is a long-standing argument about where HR-related functions should be organised over large organisations. The HRM function and HRD profession have undergone tremendous change (39) the past 20-30 years. Many years ago, large organisations looked to the Personnel Department, mostly to manage the paperwork around hiring and paying people. More recently, organisations consider the HR Department (40) playing a major role in staffing, training and helping to manage people so that people and the organisation are performing at maximum capability in a highly fulfilling manner.

填空题{{B}}PART ONE{{/B}}{{B}}How to approach Reading Test Part One{{/B}}· In this part of the Reading Test you match eight statements with five short texts.· First read each short text and then read the sentences to see which ones refer to the text.· Make sure you read each text for overall meaning, Do not choose an answer just because you can see the same words in the text.· Look at the sentences below and at the five sections from an article about benchmarking on the opposite page.· Which section of the article does each sentence refer to?· For each sentence 1—8, mark one letter (A, B, C, D or E) on your Answer Sheet.· You will need to use some of these letters more than once. {{B}}A{{/B}} Benchmarking involves establishing minimum standards of performance and quality, based on identifying the best method and practice followed in other organisations. These standards can then be used as yardsticks to measure the organisation's current costs, production, management and customer focus, and identify areas where they fall short of norms. According to its supporters, benchmarking raises awareness of innovations and best practice, thus helping all companies taking part in benchmarking exercises to increase their competitiveness: by imitating best practice they may be able to reduce their costs or improve their customer service.{{B}}B{{/B}} There are a number of approaches to benchmarking. Typically, exercises are carried out by companies working within the same field or sector, as in the International Motor Vehicle Programme. Between 1985 and 1990 this brought together car manufacturers from Europe, the USA and Japan with the aim of introducing the western companies to Japanese production methods. As benchmarking by competitors can be very sensitive, in some cases data is mediated through a neutral body, such as a business school, to protect confidentiality and make sure that no trade secrets are revealed.{{B}}C{{/B}} There are also instances of companies in widely different industries comparing their management practices, to see how others have dealt with difficulties in internal communications, supply chain management, and other areas where practice is transferable from company to company without affecting competition between rivals, in other words, topics where confidentiality is not at issue. To a certain degree this practice has been aided by the development of internet websites dedicated to the sharing of information, sites which, being in the public domain, are universally accessible. Of course, this means that only certain types of data are provided.{{B}}D{{/B}} Unlike benchmarking exercises with competitors, which run the risk that participants may want to take what they can and give away as little as possible, benchmarking between the divisions or business units of a single company is far less likely to lead to the withholding of information. As a by-product, co-operation among different sections of the company may well be enhanced, both through increased understanding of how others operate, and by simply being able to put a face to a name, and know who to talk to about a particular work-related problem.{{B}}E{{/B}} learning from the successes and failures of others can of course be very valuable. On the other hand, critics claim that by concentrating on existing best practice, companies simply seek to emulate other businesses. Content to achieve the best of what is being done at the moment, they do not attempt to move beyond it to reach the best possible. However this ignores the creative aspect of the process: learning about other organisations' operations may well spark off fresh ideas, as in a brainstorming session, and lead into the realm of true innovation.

填空题 THE INTERNATIONAL YOUTH SKILLS COMPETITION The International Youth Skills Competition is held in every two years over a period of three days. The purpose is to bring together the world's top41. young technicians. The standard of work is extremely high and the results are42. a good indication of a nation's industrial skill base. Teams take their part in43. a variety of activities ranging from the cookery to leading a hill walking44. expedition. Naturally, these competitions can be stressful' as they test45. skills to the limit. However, they are also a very marvellous opportunity46. for young people to learn from one another's performance and develop47. their own skills. This means that when they return at home they are48. able to transfer that what they have just practised directly into the49. workplace. At the end of the competition, the winning contestants who are50. awarded medals in each event, and the country with the most of medals is51. declared the overall winner, an honour which is becoming increasingly52. prestigious as the competition gains our wider recognition throughout the world.

填空题·Read the announcement below about a symposium about internet law.·In most of the lines 41-52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.·If a line is correct, write CORRECT on your Answer Sheet.·If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}}INTERNET LAW 2004 SYMPOSIUM{{/B}} Among the fastest-growing elements in business competition are digital commerce and is using the Internet to deepen relationships with customers,41 suppliers and distributors. But there is no much more uncertain, rapidly42 changing environment other than Internet law, which is still in its infancy around43 the world. If you're a decision maker pioneering at your organization's online the44 commitment, you need to know about what you can do and what you can't do at45 the intersection where Internet technology, markets and the law will meet.46 Attend Internet Law 2004 and, in three information-packed days, to receive an47 up-to-the-minute education in cyberlaw and how it applies to your efforts to give48 your organization the most competitive edge. The Internet is revolutionizing49 your company and your career. Join in fellow executives from business50 technology, government, law, public policy, higher education and journalism in51 this intensive learning environment. The Berkman Center for Internet &Society's52 Internet Law conferences are quickly becoming must-attend events for these executives in business and technology. Find out more today.

填空题{{B}}PART ONE{{/B}} ·You will hear Professor Bonnie Milton from Peking University talking about job satisfaction. ·As you listen, for questions 1-12, complete the notes, using up to three words or a number. ·After you have listened once, replay the recording. {{B}}Job Satisfaction{{/B}} 1．The general ideas of theorists such as Maslow and Herzberg give ______to the factors which lead to people enjoying their work. 2．Major influences on ______include the following: 3．______pay allow workers to obtain more material possessions: 4．A high wage can also ______uncomfortable or dangerous working conditions. 5．Many employees are, however, willing to accept pay levels lower than they could earn elsewhere, since pay is only one of ______in job satisfaction. 6．Popular perks ______,luncheon vouchers and subsidized travel or holidays. 7．Employees are often entitled to buy the company's goods ______or to benefit from its services at preferential rates. 8．For example, staff in banks and building societies are able to obtain mortgages______. 9．The length of the working day, the number of holidays and the convenience of "______" working can all influence the level of job satisfaction. 10．Environment factor includes the levels of noise, vibration or dust, the availability and appearance of canteen, changing, cleaning and other facilities and the degree and quality of heating and______ (e. g. the existence of air-conditioning). 11．These factors do not ______but combine to give an overall level of satisfaction for a particular job. 12．A person may decide to take a career in one of the "caring" professions such as nursing or social work-which tend not to ______in the UK.

填空题The year has flown and it is that (1) ! The Annual Dinner and Dance will be held on (2) from (3) untillate． As usual there will be a (4) Chinese dinner，including special requirements can，of course， (5) ． And Carmen Fashions will (6) us with a fashion show as we eat． With lucky draws， (7) and after-dinner entertainment and dancing，it looks like being a night not to (8) ． This company-sponsored dinner will cost you only (9) each． If it is anything like previous years'functions you can (10) a good time，so get your (11) from Reception or Personnel and book now! Mary Martin has the honor of being (12) arrangements this year，so she can be contacted in case of any queries．

填空题Prizewinners announced by: William TaylorHis present job title: (1) He won an award for his work on an exhibition of (2) Internal Communications Award Consultancy: Steppart Client: Farlandstype of communications system designed: (3) requirements: easy to use consistent with client's (4) outcomes: reduced spending on (5) and had an unexpected effect on client's (6) Corporate Identity Award Consultancy: 13 Client: Coffee Cabinaoutlets have been (7) outcomes: great improvement in (8) unusually fast achievement of (9) Packaging Award Consultancy: Tamka Client: Starbury Ice CreamsBrief: to target a different (10) to encourage (11) consumptionjudges were impressed by label's (12) design

填空题WCTisacombinedcompanyfoundedintheyearof______.

填空题BPART ONE/B· Look at the statements below and at the five extracts from a newspaper article on the opposite page about people who have set up their own internet companies.· Which extract (A, B, C, D or E) does each statement 1-8 refer to?· For each statement (1-8), mark one letter (A, B, C, D or E) on your Answer Sheet.· You will need to use some of these letters more than once. BAE-GAMES/BJohn and Stephanie both wanted a complete career change. Selling children's games over the internet seemed a foolproof idea, but their biggest challenge was to secure financial backing. First they contacted numerous venture capitalists, but from the response of the few that would even talk to them, they realised they would get nowhere until they had spelt out in detail how they intended to turn their concept into reality. So the next step was to work with a group of start-up consultants, to devise a business plan making their expected revenue streams more precise.BBSUREK/BSue and Derek's plan was to sell clothes over the internet. After a shaky start, leading to serious cash flow problems, which meant they occasionally had little to live on, they realised they would have to advertise much more seriously: on the internet, they used online marketing tools to the full to produce increases in traffic, and combined this with intensive publicity outside the internet. Within six months they had built a large customer database, at which stage it was necessary to begin looking for capital to build the business.BCWONDERWEB/BTwo senior advertising executives, frustrated with the pace of change in an industry they felt was failing to take advantage of new media, Sally and Sue were keen to translate their advertising and marketing skills into an online environment. To their surprise, they found that many websites seemed to have been developed without taking any account of users' needs. Sure that the opportunity was ripe for a business with a strong marketing proposition, they started offering marketing services to other small online businesses.BDSUPERGIFTS/BMichael and Tony set up a company to sell up market gifts, such as glassware and porcelain, online. The niche market they have identified is professional and affluent, a group which their research revealed is increasingly internet literate, is looking for exceptional goods at the right price and has high service expectations. A low-level marketing campaign generated more than 2000 customers, with a high-value average order. The entire system from web order to delivery is proving to be highly successful, with all orders being fulfilled within the advertised five days without any returns or breakages.BEABBIE'S/BThe first phases of the company's growth have been funded through a mix of personal investment, foregone salaries and bank overdraft. The next phase will be crucial. Their biggest challenge will be to distinguish themselves from a plethora of competitive sites, most of which are spending far more than they are. To stand out from the crowd, Paul and Abbie are working to target and reach their audience better, and generate higher sales, but of necessity without increasing their budget. The company's total marketing vision will be the key to success.

填空题Voice Over IP VoIP or Voice over IP has been steadily evolving over about a decade. VoIP is generally considered as a subset of IP telephony -- a collection of technologies41 that, being broadly described, encompass the convergence of voice, video, and42 data on a public or private IP network. VoIP technology has been adopted by43 practically all the major telecom carriers and service providers, including AT&T,44 Level 3, and Sprint, who will have been offering VoIP as an option with their45 respective virtual private network (VPN) services for several years, with46 providing quality of service guarantees for VoIP calls. The basic VoIP's primary47 benefit is that it saves up money. By using VoIP equipment on site , businesses48 get to bypass the traditional phone network to dramatically cut down phone costs49 between branch offices and the other locations. Savings of 70% to 90% for50 international calls are not uncommon, while many companies can not enjoy a51 20% to 30% reduction in costs for domestic long distance. The basic VoIP which52 indicates a transformation from a circuit-switched communications infrastructure to one based on IP data packets in our communications technology industry.