填空题Read the quotations in the speech bubbles and say who thinks globalisation: 'There is a growing consensus that globalisation must now be reshaped to reflect values broader than simply the freedom of capital.' John J Sweeney 'Globalisation and free trade do spur economic growth, and, they lead to lower prices on many goods.' Robert Reich 'If you're totally illiterate and living on one dollar a day, the benefits of globalisation never come to you.' Jimmy Carter 'The regime of globalisation promotes an unfettered marketplace as the dynamic instrument organising international relations.' William Greider 'Globalisation presumes sustained economic growth. Otherwise, the process loses its, economic benefits and political support.' Paul Samuelson 'Globalisation has changed us into a company that searches the world, not just to sell or to source, but to find intellectual capital—the world's best talents and greatest ideas.' Jack Welch 'For when we talk about the spreading power and influence of globalisation, aren't we really referring to the spreading economic and military might of the US?' Fredric Jameson is beneficial only for well-off people in developed countries. Jimmy Carter

填空题· For each extract, there are two tasks. For Task One, choose the challenge they have mentioned from the list A-H. For Task Two, choose the plans for future development they gave from the list A-H. Task One—Challenge · For questions 13-17, match the extracts with the problems, listed A-H. · For each extract, choose the challenge stated. · Write one letter (A-H) next to the number extract. A having not enough money to research new products B having not good sale channels C tight budget caused by recession D low awareness and belief in the products E having no mature technology and products F having trouble in locating and attracting the customers G balancing the business with other private work H competition from market

填空题Though it is popular and urgent, downward shifting in management raises many serious questions.

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填空题TASK ONE--THE FEELING OF THE SPEAKER·For questions 13-17, match the extracts with the feelings, listed A-H.·For each extract, decide what the feeling of each speaker is.·Write one letter (A-H) next to the number of the extract.A being angryB being proudC being worriedD being unsatisfiedE being jealousF being tired of the jobG being cautiousH being disappointed

填空题Younger people are more likely to talk about their money issues than their elder counterparts，it has been revealed．Saga Personal Finance has found that 14 percent of over-50s are happy to talk about their finances ln{{U}} {{U}} 1 {{/U}} {{/U}}，compared to 21 percent of under.50s．People{{U}} {{U}} 2 {{/U}} {{/U}}．claimed they are unwilling to discuss money openly said they believe those matters should stay private(50 percent)and a tenth explained it was{{U}} {{U}} 3 {{/U}} {{/U}}they were embarrassed about their financial situation．Around half of the under-50s said they were happy to{{U}} {{U}} 4 {{/U}} {{/U}}．money with their friends，whereas this fell to 30 percent among the older group．It was also revealed that 71 percent of Brits in a relationship have a separate current{{U}} {{U}} 5 {{/U}} {{/U}}，explaining that they want to keep their money apart as the main{{U}} {{U}} 6 {{/U}} {{/U}}．Nearly a fifth claimed it was because they did not want to take responsibility {{U}} {{U}} 7 {{/U}} {{/U}}，someone else's spending and 12 percent explained this was a good way to avoid arguments regarding finances．However，15 percent of couples said they argue about money more than any {{U}} {{U}} 8 {{/U}} {{/U}}．issue，with one in four having a row about it several{{U}} {{U}} 9 {{/U}} {{/U}}a month．It was also interesting to find out that arguments regarding money appear to occur more between couples who have been together a while，{{U}} {{U}} 10 {{/U}} {{/U}}may be because they feel more comfortable bringing up the‘sticky’issue．

填空题number five slot in the overcrowded cafe market. There are now rumours of a

填空题· In most of the lines 41-52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.{{B}} Customer care{{/B}} Apart from ensuring that an efficient electricity supply for our customers, NatElectric provides an invaluable service in other areas41. as well. While our Customer Helpline (charged at local rates) is the42. first point of contact with when you want to make an enquiry and43. we receive a huge number of calls from customers - on44. average, there are 50000 calls a one week. Available 24 hours45. a day, seven days a week, 365 days a year, our Helpline on advisors46. aim at to answer 95 per cent of all calls within 15 seconds. There47. are more than 200 advisors, working in around the clock to48. provide for this service, backed by a further 80 support staff49. who do handle any necessary paperwork. Although our target50. is to reply to letters within 10 working days, NatElectric regularly51. responds within three to four days, and we are especially proud of the52. very high standards achieved of our customer relations team.

填空题{{B}}How to approach Reading Test Part Six{{/B}}· This part of the Reading Test tests your ability to identify additional or unnecessary words in a text.· Most lines contain one extra word that makes the sentence incorrect.· Read the whole text quickly to find out what it is about. As you read, try to identify the words that are incorrect.· Then read the text again, and write down the extra words. Remember there will be only one extra word in a line, and some lines are correct.· Read the advertisement below about a company which lets offices.· In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.· For each numbered line 41 - 52, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet. If a line is correct write CORRECT on your Answer Sheet. {{B}}Prestigious but inexpensive offices{{/B}} In some towns business premises are at a premium, with scarce office space rapidly being used up. So what do you do best if you need a base for a start-up company but41. either cannot find a suitable location or cannot afford the overheads? One solution for42. which ever more new businesses are opting is to use the services of an office provider,43. a company applied with business premises, generally in prestigious locations. Its44. subscribers can both save money by working from home, while impressing their own45. customers by using the premises such as their business address, Offices can also be46. hired for as short a time as an hour, or for any other period, making it possible for47. subscribers to hold meetings in rather more professional-looking surroundings than48. their own home. In addition, office providers offer secretarial and the reception49. facilities, thus are making these services available without the normal delays and costs50. arising from having to recruit and employ staff. The flexibility of monitoring the51. system means that your changing requirements can be accommodated without some52. difficulty, allowing you to concentrate yourself on growing your business. Just choose the services you require.

填空题A CAREER IN RETAILING Keeping the customer satisfied is central to the retail business．But how much job satisfaction can workers in the retail trade expect? Five people who work in retailing talk about their careers． A Steve Cain is deputy director of trading for a large supermarket．He says，“When I moved into the retail sector I found it offered more tangible achievements and rewards than my previous business consultancy work．The power base has changed in the industry，and it's the retailers who are now driving things forward．Before，buyers waited for the product to come in and negotiated the price with the manufacturers，but now in food retailing，it's the retailers themselves who are developing their own brands and fixing prices，which makes it an exciting field to work in． B Virginia Clement is support and development manager for a large clothing department store． " This means I am responsible for all the buying and merchandising．This demands teamwork。 and for me this is one of the most attractive aspects of work ing at head office．You have a lot of contact with people，from shop floor staff to suppl iers．We work in a very open environment and we're very team orientated．Each team is responsible for getting a particular product to the store on time and in the right quantities．" C Tim Edlund，who works in buying for a large clothing store，says，" The buyer has to have some flair for design，but balancing that，you need a strategic view and business acumen． There are numerous factors influencing a buyer's choice of product range for each season．I have to beware of current trends in the suppliers'market?competitors'activity and both local and global customer demand．I go all over Britain to keep abreast of this information． Working hours are very irregular，so it's the complete opposite to a 9 to 5 job．It can be extremely exhausting，but I love it．" D Diane Maxwell is buying controller for women's wear for a home shopping catalogue company． She says that，despite the hard work，her job remains varied and satisfying．" I've gained a huge range of skills with the company in various fields，both through formal courses and by means of on-the-job training．The scope of the buying role is extremely broad．It's not just about the product．The focus of the job is 0n producing a profitable range and that requires extensive business knowledge．" E Jan Shaw is personnel director of a supermarket．She says．" What we really want to do in our company is taking on people witil a real interest in trade rather than managers who only want to complete a job as fast as possible．Our new graduate recruitment programme aims to de exactly that．The induction programme introduces all aspects of working for our company，giving early responsibility and first-hand experience of the company's working culture．Career development within the company is based on general management skills rather than specialisation，so whatever department they are in，employees will focus on similar aims．

填空题· Read the text below about the life cycle of a product.· In most of the lines41-52thereisone extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.· If a line is correct, write CORRECT on your Answer Sheet.· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}}The product life cycle{{/B}} Products have a limited life, not only from the consumer's viewpoint, but also when as far as the producer is concerned. For example, a particular model41. of car might last 5 years before production is stopped and it is replaced42. for by a completely new model. New inventions and technology43. have to made many products obsolete. Fashion can be another major44. as influence on the life of a product. Some products survive because45. they now sell after in different areas. Products, since they have a46. limited life, all have a life cycle. It is obvious that different products47. are last for different lengths of time but their life cycles have certain48. common in elements which can be described as the introduction, growth49. and maturity stages. The length of the product's life cycle can often be50. extended by a modifying the product in some way and this is often done by51. companies to keep their products on the market for a longer period.52. Provided that the product remains so competitive, this can be much less expensive than developing a new model.

填空题{{B}}PARTONE{{/B}}·LookatthestatementsbelowanddescriptionofsomeoftheEurope'sfastgrowingcompaniesontheoppositepage.·Whichcompany(A,B,C,DorE)doeseachstatement1-8referto?·Foreachstatement1-8,markoneletter(A,B,C,DorE)onyourAnswerSheet.·Youwillneedtousesomeoftheselettersmorethanonce.{{B}}ACityRefrigeration{{/B}}In1985,WillieHaugheyandhiswifestartedasmallbusinessprovidingpubsinnortheastEnglandandScotlandwithrefrigerationandtechnicalservices,investingabout$100,000thatWilliehadmadebyworkingforaCarderair-conditioningbranchinfilescorchingPersianGulfstates.Almosttwodecadeslatex,thetwoarerunningamajorcompanywithblue-chipclientsfromtheirbasehiGlasgow.Willie,whoservesasexecutivechairman,saysthatCityRefrigerationHoldingsLtd.,withcloseto10,500employees,willbringinsome360millioninrevenuesthisyear.Earningsbeforeinterestandtaxeswillbeanestimated11million.{{B}}BNewWave{{/B}}NewWaveGroupisridinghighthesedays.TheSwedishclothingcompanysellsamixofmoderatelypricedcasuallines,workmen'sgear,andsportswearin12countriesfromChinatoSwitzerland.Saleshavebeenincreasingata41%annualclipsince1990,andthecompanyisoncoursetodothesamethisyear.Injustthefirsthalfof2004,saleswereup20%,to117.8million,whileprofitsgrewbythesamepercentage,to9.3million."They'vebeenquitesuccessfulaterectingnewmarkets,"saysLarsFrick,aretailanalystatKaupthingBankinStockholm.{{B}}CFormulaServizi{{/B}}FormulaServizi,foundedin1975asanine-womancleaningco-op,hasseenitsrevenuegrowsteadilyinthelastseveralyears,reaching27.8millionattheendof2003,whileprofitsgrewfrom855,000in2000to3.4millionlastyear.OneoftheelementsbehindthefastgrowthofFormulaServiziisitscooperativeownershipstructure.Outofatotalof1,291employeesmsoftheendoflastyear—87%ofthemwomen—morethanhaftarepart-ownersofthecompanyandareinvitedtoparticipateinitsdemocraticdecision-makingprocess,votingonstrategyandinvestmentdecisions.Thisdefinitelyhelpsmotivateworkers.{{B}}DEurofins{{/B}}Madcowdisease.Geneticallyalteredcrops.Foodadditives.Whoknowswhat'ssafetoeatanddrinkthesedays?EurofinsScientificdoes.BasedandsetupintheFrenchcityofNantesin1988,Eurofinsisoneoftheworld'sleadingbioanalysisgroups,testingeverythingfromfruitjuicetopharmaceuticals.Withprofitsof1.6millionlastyearonrevenuesof168.7million,it'sridingasurgeindemandforbiotesting,asgovernmentsandindustryseektoreassurethepublicaboutthepurityandsafetyoffoodanddrugs.{{B}}EArupGroup{{/B}}Foundedin1946bySirOreAmp,aBritish-bornengineerwhostudiedinGermanyandDenmark,thefirmhasgonefromasmallengineeringdesignoutfittoaglobalplayerwithannualsalesof592.8million.Amp's7,000employeesarematteredacross73officesin32countries.Businesshasbeenparticularlybriskinrecentyearsbecauseofthefirm'sholisticapproachofemployingengineers,architects,andecologists.Salesjumped44%inthethreeyearstoMarch,2003.Yetthefirm,whichisprofitable,isn'tevenconsideringaninitialpublicoffering.Amp'stopexecutiveslikelivingwithout"watching-the-share-pricepressure."

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填空题What Work Environments Do? Work environments are than as varied 1 there are types of businesses. 2 it is a large corporation with multiple departments and locations, or a small business with only a handful of employees, different work environments seem to serve different purposes. If your company is experiencing increased or high turnover rates, it is important to look at all of the aspects that could be affecting employee satisfaction, but do not overlook the impact and influence the environment could have 3 the situation. The work environment can include various factors—the lighting，furniture, colours, smells, sounds—everything that makes 4 the environment where work happens combines into 5 an overall effect. Some things cannot be helped, of course. For example, a business that specialises 6 auto-body repair and autopainting is going to have the equipment needed to get the job done, as well as some pretty strong odors of paint. There are things the employers can do 7 minimise the effects but they will likely not be completely eliminated. One would assume that individuals who are highly sensitive 8 this environment would not want to work there and 9 employees will understand the realities of the work environment. When employees expect a certain type of environment and get something very different, problems can result. Those expected to work in a quiet, functional office but who find themselves 10 in an office environment that is loud, chaotic, with strong fumes coming from a nearby shop or other coping with other uncomfortable environment realities may soon be looking for alternative work.

填空题Loyalty is one of the problems that confront many companies nowadays.

填空题· Read the article below about telephone skills.· For each question 31-40 write one word in CAPITAL LE'I'I'ERS on your Answer Sheet. {{B}} How to deal with difficult people on the phone{{/B}}One of the skills required of today's successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come{{U}} (31) {{/U}}with some advice to help business people get the best from the caller.First of all, accept that people can be rude when they are{{U}} (32) {{/U}}pressure. Try to find out{{U}} (33) {{/U}}they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential{{U}} (34) {{/U}}remain calm so that you can get to the root of the problem and thus have{{U}} (35) {{/U}}better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare{{U}} (36) {{/U}}designing a strategy. Most call centres train staff{{U}} (37) {{/U}}these techniques; other office workers need to train themselves. The trick is to be really nice back{{U}} (38) {{/U}}that they end up thanking you for your help, understanding and assistance.Secondly, listen carefully and empathise with the person making the comlaint. You don't{{U}} (39) {{/U}}to compromise your company or your colleagues just because you show understanding. Agree to a course of action and stick to it and, finally, always try to be courteous. Sometimes you are the one{{U}} (40) {{/U}}will have to apologise and you just have to accept that.

填空题{{B}}How to approach Reading Test Part Five{{/B}}· This part of the Reading Test tests your grammar.· Read the whole text quickly to find out what it is about. As you read, try to predict the words that might fill the gaps· Then read the text again, and write down one word for each gap. Make sure the word fits both the meaning and the grammar· Read the text below about improving employability through personal branding· For each question 31 - 40, write one word in CAPITAL LETTERS on your Answer Sheet. {{B}}Personal branding{{/B}} Today's society is geared increasingly towards the individual, and that means you have to find ways to stand{{U}} (31) {{/U}}from the crowd in order to compete. Developing your personal brand is one way. Branding has moved a long way{{U}} (32) {{/U}}it meant simply building recognisable product names. Brands now represent whole worlds of meaning. And that's just{{U}} (33) {{/U}}you need to do if you want to be visible among the masses.'We live in a competitive climate, not least in the world of work,' says Helen Trevaskis, identity consultant for brand consultancy Smith and Milton. 'Employers are{{U}} (34) {{/U}}just looking for skills, but for different qualities too. More young people have degrees, and you'll find many other candidates with the{{U}} (35) {{/U}}skills and qualifications as you.' Personal branding is a form of self-presentation, but it must be done naturally, making it more{{U}} (36) {{/U}}just superficial. 'You need to{{U}} (37) {{/U}}a good look at yourself and ask fundamental questions,' says Trevaskis, 'such{{U}} (38) {{/U}}, who am I? What are my strengths and weaknesses? From the answers, decide where you want to be positioned in the world, and precisely{{U}} (39) {{/U}}you want others to see you.' Over time, you can learn to create your own brand identity to make{{U}} (40) {{/U}}more memorable. It's a particularly useful exercise at times of change in your career.