问答题What the possible disadvantages could be of staff working extra hours? What other steps the company could take to deal with the unexpected increase in orders?
问答题{{B}}Is advertising important or not? What factors must one take into account when developing advertising strategy? {{/B}}
问答题Question 2·The Marketing Division reports that solar water heaters are not as saleable as electric and gas water heaters in this part of the country. Your Managing Director has asked you to write a report analyzing the situation.·Write the report to the Managing Director, including the following information: ·a brief description of the situation ·reasons that lead to such situation ·measures to increase sales of solar water heaters ·likely results that may cause.Question 3·You work in the Customer Service Centre of one of the largest department stores in your city and have received a letter from a customer, who bought a laser printer from your department store half a year ago and now asks for replacement. You have been asked to write a letter of reply to the customer.·Write the letter to the customer, including the following information: ·regret at inability for replacement ·explanations for the reason ·suggestion to contact the manufacturers' service centre ·hope for a speedy repair.Question 4·Your company has decided to conduct a "nice energy-saving ideas" campaign among all staff for the sake of saving utilities. Your Managing Director has asked you to write and propose an incentive scheme offering rewards to members of staff who provide good energy-saving ideas.·Write a proposal, including the following information: ·why you need the ideas from the staff ·what kind of ideas are needed ·how the proposed ideas will be assessed ·what rewards the company will offer.
问答题{{B}}Do you think a buy-to-let investment property is a good option in the long run? Why?{{/B}}
问答题· You have seen the following advertisement and you want to enter your organisation for the award.
{{B}} Most Improved Organisation Award{{/B}}
If your organisation has made improvements in the last year affecting employees and customers, write and tell us about them. The most improved organisation will win a silver cup and money to help pay for a further improvement benefiting staff.
· Write your letter to the competition secretary, Michael James:
· introducing your organisation and saying what it does
· describing improvements your organisation has made in the last year which have affected staff and customers
· saying how you would spend the prize money to benefit staff.
问答题{{B}}·ThegraphbelowshowsCanadianMerchandiseTradebetween2002—2004.·Usinginformationfromthegraph,writeashortreportdescribing.·Write120—140wordsonyourAnswerSheet.{{/B}}
问答题{{B}}Question 3 {{/B}}
· A long-time client has written to complain about an under。shipment in their Christmas order．You have been asked to write a letter to apologise and offer solutions．
· Write the letter：
——apologising for the mistake on your side，
——Offening solutions to the problem，
——showing your appreciation of their business，
——promising that such problems will not happen again.
问答题Do you think movement of staff between companies is likely to increase in the future? (Why? / Why not?)
问答题{{B}}Personnel Management: the importance of monitoring stress levels among staff in a company{{/B}}
问答题{{B}}Do you think that companies should control the number of extra hours staff work? (Should companies decide how many extra hours staff work?){{/B}}
问答题Do you think the location of a company's premises is important for its competitiveness? (Why? / Why not?)
问答题PART TWO Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words.
问答题Question 4·Your company manufactures coffee and wants to increase its sales. The Marketing Director has asked you to write a proposal offering methods to increase sales of coffee.·Write your proposal, including the following information: ·why you suggest changing the packaging of your coffee ·what changes should be made to the packaging ·how much the change will cost ·what the possible outcomes are.
问答题Task Sheet for Candidate A Task Sheet 1 A: Business ethics: the importance of having principles of right or good behavior in business B: Personal management: how to manage employees effectively C: Cultural research: the importance of knowing cultural changes in business Task Sheet for Candidate B Task Sheet 2 A: Management communication: how to improve communications effectively as a manager B: Marketing strategies: the factors influencing and determining the designing of marketing plan C: International contracts: issues affecting commercial transactions conducted between people from different countries
问答题Question 3·Your personal assistant, Ms. Sarah Green, has applied to another company for the position of personal assistant of the Managing Director. She has asked you to write a letter of recommendation for her.·Write the letter of recommendation to the Managing Director, including the following information: ·giving an account of her job experience and qualifications ·describing her personality and qualities ·making recommendation of her.
问答题{{B}}How important is an understanding of business culture in other countries for success in foreign markets? (Why? / Why not?){{/B}}
问答题· You have just completed a six-week period working at a different branch of your company. The head of department you normally work for has asked you to prepare a report evaluating the usefulness of the experience.
· Write the report, including the following information:
· what your duties involved
· the benefits and drawbacks of the experience
· advice for colleagues preparing for a similar experience.
· Write 200-250 words on a separate sheet.
问答题 Could I have your mark-sheet, please?
问答题{{B}}Technology: the importance to a company of regularly upgrading its technological equipment{{/B}}
问答题Question1·Thegraphbelowshowstheturnoverforthreekindsofretailoutlet,allownedbythesamecompany,duringathree-yearperiod.·Usingtheinformationfromthegraph,writeashortreportcomparingthechangesinturnoverinthecompany'sthreetypesofoutlet.·Write120-140words.