问答题Totalexportsfor1983:869mkilos

问答题Look at where the stress falls in the following words of three syllables or more. What rules can you make about: a) those ending in -ion b) the rest? innovation responsibility expansion tendency production solution acquisition company revenue activity

问答题Do you think it will become increasingly common for companies to relocate some activities to other countries? (Why? / Why not?)

问答题For two candidates Your Company is planning to give overseas clients some gifts. You have been asked to deal with it. Discuss and decide together: · The price of the gifts given to clients · What should be given to clients.

问答题Question 2·You recently attended a short-term training course held by the company and have been asked to make comments on it. You have decided to write a report to the department that ran it.·Write your report, including the following information: ·what course you attended ·how the course help you in your work ·what needs improving.

问答题{{B}}Customer Relations: how to create good customer relations {{/B}}

问答题{{B}}What would be the most effective ways of identifying potential customers? What kinds of information about competitors would be useful to the company?{{/B}}

问答题PART ONE

问答题{{B}}Question 2{{/B}} ·Your company needs to promote publicity in ways other than advertisements. Your manager feels that the company can gain reputation if more of its employees publish articles in newspapers. You have been asked to write a proposal regarding the need to encourage the employees to write articles for newspapers. ·Write your proposal, including the following. ·a brief description of the employees' engagement in writing articles for newspapers ·an explanation of why published articles can contribute to the company's publicity in terms of its technical expertise ·recommendations for incentive measures that urge the employees to consider writing articles for journals. {{B}} Question 3{{/B}} ·Your company has planned to screen out socially inappropriate massages from all of its advertisements. You have been instructed to write a report about biased ads which might foster negative stereotypes of some group. ·Write the report for your manager, including the following information: ·what stereotypes of people have appeared in the ads ·why it is compelling to stop running or changing the ads in their current forms ·whet general lesson can be learnt from this incident. {{B}} Question 4{{/B}} ·Your company, which runs a transportation business, has received a letter requesting adjustment on damaged shipment from a client. You are responsible for writing letters to inform clients of how reimbursement is made to clients under such circumstances. ·Writing the letter to this client: ·expressing your awareness of this affair and your apology for the damage ·informing him of the granted adjustment ·reminding him of what needs to be done before the reimbursement is made.

问答题{{B}} Task Sheet for Candidate A Task Sheet 1{{/B}} A: Customer service: how to delight your customers B: Employee relations: the dangers of tuning out employee complaints C: Leadership training: what makes for an effective leader {{B}} Task Sheet for Candidate B Task Sheet 2{{/B}} A: Customer relations: what should be done to keep customers for life. B: Communication: how to respond to criticism, C: Staff management: the functions that teams perform better than individuals

问答题Do you think conventional retail outlets will decline in future? (Why? / Why not?)

问答题· There has been a morale problem in your factory. You are asked to write a proposal on motivating the workers in your factory. · Write the proposal for your manager: — outlining the present morale situation, — stating the result of this problem, — proposing ways to motivate the workers.

问答题What benefits do you think individual employees get from working in a strong team? (Why? / Why not?)

问答题{{B}} · Your company has decided to invest some of this year's exceptionally high profits in one of the following areas: —New computers —Employee training —Special bonus payments · You have been asked to write a report recommending how the profits should be invested and what benefits would be achieved. · Write 200—250 words on Your Answer Sheet.{{/B}}

问答题{{B}}Question 2{{/B}} ·You work in the Customer Service Department of Swifter Express Delivery Co. Recently, your customers are making constant complaints about your service. Your Manager has asked you to write a report to find out what problems are. ·Write a report to your Manager, including the following information: ·telling what your customers complain about ·stating the problems you have found ·recommending remedy ways to rectify the situation.

问答题How can new staff be helped to settle into their jobs? (Why? / Why not? )

问答题The interlocutor asks you questions on a number of work-related and non work-related subjects,

问答题Expressing preferences 表达意愿

问答题A Quality control: the importance to a company of monitoring the quality of its goods and servicesB Information management: how to ensure that information is managed effectively within a companyC Financial planning: the factors involved in deciding on appropriate pricing strategies