问答题 Task Sheet for Candidate A Task Sheet 1A: Marketing research: the importance of research to the company before taking actionB: Selling Tactice: the ways involved in promoting sellingC: Training across cultures: the importance of learning different cultural responses to management education Task Sheet for Candidate B Task Sheet 2A: Sales promotion: how to measure promotional effectivenessB: Job interview: how to make a successful interview as a candidateC: Customer Service: how to build business to customer loyalty

问答题English Training Program Your company is considering a compulsory English Training Program for every employee on the premises to help employees improve their English. You have been asked to give your opinion on this scheme. Discuss, and decide together: · What do you think of this compulsory English Training Program? · How to make sure that all staff members can improve their English? For three candidates English Training Program Your company is considering a compulsory English Training Program for every employee on the premises to help employees improve their English ability. You have been asked to give your opinion on this scheme. Discuss, and decide together: · What do you think of this compulsory English Training Program ? · How to make sure that all trainees can improve their English? · How to design the program in an effective way? Follow-on questions · Would this program be equally popular among staff of different departments? · Is English a must for every staff member? (Why?) · What other ways are there for companies to encourage their employees to improve their foreign language ability? (Why?) · Should foreign language ability be considered as one of the factors related to promotion? · On what kinds of abilities or skills should the company training program focus?

问答题{{B}}Do you think companies can anticipate increases in demand for their products or services? (Why? / Why not?){{/B}}

问答题{{B}}Reporting Complaints Procedures{{/B}}

问答题{{B}}Management Skills: the importance of effective decision-making procedures within a company{{/B}}

问答题Should staff that performs well at work be rewarded? (Why? / Why not? )

问答题Customer Relations: how to create good customer relations

问答题{{B}}Could you tell me which kinds of professions you think are becoming less important nowadays in China? Could you tell us which professions you think are most useful nowadays for life in China? {{/B}}

问答题What the possible disadvantages could be of staff working extra hours? What other steps the company could take to deal with the unexpected increase in orders?

问答题{{B}}Is advertising important or not? What factors must one take into account when developing advertising strategy? {{/B}}

问答题Question 2·The Marketing Division reports that solar water heaters are not as saleable as electric and gas water heaters in this part of the country. Your Managing Director has asked you to write a report analyzing the situation.·Write the report to the Managing Director, including the following information: ·a brief description of the situation ·reasons that lead to such situation ·measures to increase sales of solar water heaters ·likely results that may cause.Question 3·You work in the Customer Service Centre of one of the largest department stores in your city and have received a letter from a customer, who bought a laser printer from your department store half a year ago and now asks for replacement. You have been asked to write a letter of reply to the customer.·Write the letter to the customer, including the following information: ·regret at inability for replacement ·explanations for the reason ·suggestion to contact the manufacturers' service centre ·hope for a speedy repair.Question 4·Your company has decided to conduct a "nice energy-saving ideas" campaign among all staff for the sake of saving utilities. Your Managing Director has asked you to write and propose an incentive scheme offering rewards to members of staff who provide good energy-saving ideas.·Write a proposal, including the following information: ·why you need the ideas from the staff ·what kind of ideas are needed ·how the proposed ideas will be assessed ·what rewards the company will offer.

问答题{{B}}Do you think a buy-to-let investment property is a good option in the long run? Why?{{/B}}

问答题· You have seen the following advertisement and you want to enter your organisation for the award. {{B}} Most Improved Organisation Award{{/B}} If your organisation has made improvements in the last year affecting employees and customers, write and tell us about them. The most improved organisation will win a silver cup and money to help pay for a further improvement benefiting staff. · Write your letter to the competition secretary, Michael James: · introducing your organisation and saying what it does · describing improvements your organisation has made in the last year which have affected staff and customers · saying how you would spend the prize money to benefit staff.

问答题{{B}}·ThegraphbelowshowsCanadianMerchandiseTradebetween2002—2004.·Usinginformationfromthegraph,writeashortreportdescribing.·Write120—140wordsonyourAnswerSheet.{{/B}}

问答题{{B}}Question 3 {{/B}} · A long-time client has written to complain about an under。shipment in their Christmas order．You have been asked to write a letter to apologise and offer solutions． · Write the letter： ——apologising for the mistake on your side， ——Offening solutions to the problem， ——showing your appreciation of their business， ——promising that such problems will not happen again.

问答题Do you think movement of staff between companies is likely to increase in the future? (Why? / Why not?)

问答题{{B}}Personnel Management: the importance of monitoring stress levels among staff in a company{{/B}}

问答题{{B}}Do you think that companies should control the number of extra hours staff work? (Should companies decide how many extra hours staff work?){{/B}}

问答题Do you think the location of a company's premises is important for its competitiveness? (Why? / Why not?)

问答题PART TWO Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words.