填空题Our accounts department (inform) ______ me that we (not/yet/ receive) ______ payment for the items we (send)

填空题· Read the job advertisement below.· For each question (31-40), write one word in CAPITAL LETTERS on your Answer Sheet. {{B}} Employment with Kinson plc Staff Support Advisers required{{/B}} We are a newly-formed division of Kinson plc, one of the UK's largest quoted companies, and provide business customers {{U}}(31) {{/U}} solutions that combine leading-edge e-commerce technology and an integrated nationwide customer support network. The formation of this new division has created a number of exciting and challenging roles within the call centres of two {{U}}(32) {{/U}} our seven sites. We have vacancies{{U}} (33) {{/U}} Staff Support Advisers. Working closely with the Business Managers, your job will {{U}}(34) {{/U}} to gear the business up for the challenges ahead by implementing a programme of radical change. When completed, this programme will enable the management team to use our people resources more effectively, and {{U}}(35) {{/U}} so doing facilitate the implementation of our company's business plan. You will be involved in all aspects of human resources activity, including providing advice and guidance to your business partners and policy development, in {{U}}(36) {{/U}} to implementing any training and development initiatives the company may launch from time to time. We are looking for talented individuals {{U}}(37) {{/U}} good generalist grounding has been gained in a customer services or customer-focused environment where your flair and ideas {{U}}(38) {{/U}} currently being underused. You must be able to influence business decisions from a human resources perspective and create innovative solutions. You should also be a resilient, adaptable team player, as {{U}}(39) {{/U}} as having a track record of coaching others. In return, an excellent salary and benefits package is {{U}}(40) {{/U}} often The successful applicant will have the advantage of outstanding opportunities for personal development and advancement.

填空题{{B}}Task Two - Outcome{{/B}}· For questions 18-22, match the extracts with the outcomes, listed A-H.· For each extract, choose the outcome of the workshop.· Write one letter (A-H) next to the number of the extract.A More information will be passed down regularly.B A topic was chosen for a future training course.C A procedure for dealing with emergencies was introduced.D Staff recruitment will be reduced.E One of the participants decided to leave the company.F A future meeting will review progress.G Senior management was persuaded to reverse a decision.H The company's appraisal system was abolished.

填空题·Read the article below about flattery.·For each question 31-40, write one word in CAPITAL LETTERS on your Answer Sheet, {{B}}Fooled by Flattery{{/B}}Being swept along by their followers isn't the only form of influence that leaders need to be wary of. Sometimes, follower influence takes the subtler and gentler form of ingratiation. Must people learn very early in life that a good way to get people to like you{{U}} (31) {{/U}}to show that you like them. Flattery, favors, and frequent compliments all tend to win people{{U}} (32) {{/U}}Leaders, naturally, like those who like them and are more apt to let those they are fond of influence them.For their part, followers think that{{U}} (33) {{/U}}on the boss's good side gives them some measure of job security. Indeed, a recent study indicated{{U}} (34) {{/U}}successful ingratiators gained a 5% edge over other employees in performance evaluations. This kind of margin by{{U}} (35) {{/U}}won't get someone ahead, but in a competitive market, it might{{U}} (36) {{/U}}tip the scale toward one of two people up for a promotion.Everyone loves a sincere compliment, but those who already think highly{{U}} (37) {{/U}}themselves are most susceptible to flattery's charms. Gratuitous ingratiation can create a subtle shift in a leader's attitude toward power. Instead of viewing power as{{U}} (38) {{/U}}to be used in the service of the organization, clients, and stakeholders, the leader treats it as a tool to further personal interests, sometimes at the expense of others in and outside the organization.{{U}} (39) {{/U}}happens as a leader starts to truly believe his press and comes to feel more entitled{{U}} (40) {{/U}}privileges than others.

填空题advice

填空题 · For each extract, there are two tasks. For Task One, choose the stress of each one from the list A-H. For Task Two, choose the suggestions they give to Tim from the list A-H. Task One—Stress · For questions 13-17, match the extracts with the stresses, listed A-H. · For each extract, choose the stress stated. · Write one letter (A-H) next to the number of the extract. A feeling stressed and nervous B having stressful moments at work C feeling stressed and being driven to death D feeling stressful and exhausted E feeling no stress at all F feeling stressed because life is to be worried G feeling stressed and having no way to cope with it H feeling disappointed

填空题to be delivered to the potential buyer abroad, and the delivery of goods

填空题{{B}}PART FOUR{{/B}}{{B}} ·Read the following text. ·Choose the best word to fill each gap. ·For each question 21—30, mark one letter A, B, C or D. {{/B}} Dear Sir,I am writing {{U}}(21) {{/U}} a strong complaint about the {{U}}(22) {{/U}} treatment my guests, my colleague and I received when we visited your restaurant last Friday evening. On hooking a table for four by telephone on Tuesday we were {{U}}(23) {{/U}} that there would be room for us despite the fact that you had only been {{U}}(24) {{/U}} for a few weeks and were already booked.We appreciate that there must be great {{U}}(25) {{/U}} for restaurant meals at this time of the year in such a popular and {{U}}(26) {{/U}} area but we were not expecting such an ill-mannered reception on the part of your head waiter.Our Chinese friends are currently touring the "Shakespeare country" and were looking forward to a traditional English dinner in such a charming setting. But our hopes {{U}}(27) {{/U}} an enjoyable evening out were instantly spoilt when your head waiter informed us that he had received no booking in our name and, so, no table was {{U}}(28) {{/U}} for our party. My colleague and I protested at this and asked to speak to the manager, who, we were told, was unavailable. Your staff then offered us a table which we all had to share with another couple and no effort was made to {{U}}(29) {{/U}} the unpleasantness we had experienced. We also had to wait some {{U}}(30) {{/U}} time before the menu was brought to us.I trust you will give this complaint your prompt attention as the whole embarrassing incident was a great. disappointment to our guests and sets a bad example of our English hospitality. Yours sincerely, Paul J. Weller

填空题We should keep alert in international trade transactions.

填空题They enter their personal details in the till, so that their performance can be

填空题The Operations Function Goods are tangible items purchased by individuals or organizations for subsequent uses. Services are intangible items that are consumed when being provided, with the customer taking away or retaining the benefit of that service. But in many commercial situations, what is provided or produced by an organization can be a mixture of both goods and services. In some situations the product will outweigh the service but in other situations it will be the opposite. The operations function is the part of the organization that exists mainly to generate and produce the products. (9) .They have a conversion process, some resource inputs into that process, the outputs resulting from the conversions of the inputs, and the information feedback about the activities in the operations system. (10) . Economists refer to the transformation of resources into goods and services as the production function. (11) .This process is what creates the revenue for the company making the products or providing the services. (12) . When taking the conversion process into consideration we must take into account that the process is subject to random change and fluctuations. Unplanned or uncontrolled influences may cause the actual output to differ from the planned output. (13) .If there is a circumstance in which the Yangzi River of China was to flood, the production of rice would suffer, therefore causing an increase fluctuation in the price of rice. (14) .Fluctuations may also tend to be caused by internal problems inherent in the conversion process. Faulty equipment, material imperfections, and of course human errors are only a few of the ideas that affect output quality. A Other natural problems such as lightning, frost, drought, too much rain, etc., will tend to be the major reason for the fluctuation in product quality and price because of availability. B All producers of whether it be a physical object or service have some basic elements in common. C For example, all managers in any organization will need to know how to train their employees, appraise their performance, and so forth. D The end product then becomes an idea where it is deemed a useful idea due to the form, the time, or the place of their availability from the conversion process. E For example, such fluctuations in the product quality or price may be due to the growing weather conditions of many plants of fruit and vegetables. F Once a product is made available to the consumer, that product is sold and converted into cash for that company and the cycle continues. G The general goal for all production is to create some kind of value added, so the outputs are worth more to the consumer than just the sum of the individual inputs. H In some situations the product will outweigh the service but in other situations it will be the opposite.

填空题B/E

填空题{{B}}How to approach Reading Test Part Two{{/B}}· In this part of the Reading Test you read a text with gaps in it, and choose the best sentence to fill each gap from a set of eight sentences.· First read the text for overall meaning, then go back and look for the best sentence for each gap.· Make sure the sentence fits both the meaning and the grammar of the text around the gap.· Read the text on the opposite page from an article about how a company reduced its transport costs.· Choose the best sentence from below to fill each of the gaps.· For each gap 9 - 14, mark one letter (A - H) on your Answer Sheet.· Do not use any letter more than once. {{B}}Route to big delivery savings{{/B}} There are few areas left within the world's largest businesses where one close look can deliver instant savings of 1 per cent of sales. For Rhodia, the chemicals arm of French conglomerate Rh6ne-Poulenc, scrutiny of the company's transport costs in the UK led to just such savings. Management consultants A.T. Kearney were commissioned to review the company's operations. They scoured order books, invoices and transport logs at the company's fourteen UK sites. some transport they could not account for at all Surprising as it may seem, there were simply no records. A.T. Kearney's initial survey found that transport accounted for 10 per cent of the company's traceable spending in the UK, and that during a 12-month period, 235 different hauliers had moved products for the company. The company were also running a 30-strong fleet of their own.{{U}} (9) {{/U}}In a more positive light, though, they meant that the opportunity to improve was huge. Transport buying was being dictated by the backgrounds of the buyers, rather than rational criteria.{{U}} (10) {{/U}}Instead, they were typically former drivers or site workers who bought transport from a network of contacts built up over many years. Even where buyers were seeking tile cheapest transport, their task was complicated by numerous different tariffs for different measures. For A.T. Kearney, the solution lay in a comprehensive, standardised tendering process. During the following weeks, all the company's existing suppliers, Rhodia's own fleet, and others were invited to tender for business.{{U}} (11) {{/U}}Modelling of these responses began: what if this part of the business was given to X, and this part to Y - what does it do to costs? Rhodia then went back to the most promising applicants and offered them deals for packages of business.{{U}} (12) {{/U}}In this way the company ensured that they got the best possible arrangement. Inevitably, this process favoured large suppliers.{{U}} (13) {{/U}}For example, a driver with his own lorry, who had been transporting goods for the company for years, submitted a tender. A sub- contracting arrangement was made for him with one of the final suppliers. Today, Rhodia have five main hauliers, who account for 90 per cent of the company's transport spending. All rates are standardised: the whole system is a very simple one. But perhaps the most extraordinary outcome from this monumental number-crunching exercise was the bottom line impact.{{U}} (14) {{/U}}The new set-up has delivered savings of more than 25 per cent. And the company is confident of achieving even more savings.A Before the review, transport was eating up 3 per cent of the company's UK sales revenue.B Nevertheless, the situation was not helped by the fragmented nature of the haulage industry.C More than 60 did so, and their quotes were then analysed.D Among the terms they included in these contracts were requirements for improvements in costs, flexibility and reliability.E None had come into logistics as part of a management career.F But hauliers at the other end of the scale were not automatically' excluded.G These results horrified the company, as they were far worse than had been anticipated.H Some transport they could not account for at all.

填空题specialize

填空题______

填空题· You will hear five people talking about a mistake they made at work, and about how they responded afterwards.· For each extract there are two tasks. For Task One, choose the mistake that each person made, from the list A-H. For Task Two, choose the way in which they responded afterwards from the list A-H.· After you have listened once, replay the recording. {{B}}Task One - What mistake did they make?{{/B}}· For questions 13-17, match the extracts with the mistake that each person says they made, listed A-H.· For each extract, choose the mistake that the person made.· Write one letter (A-H) next to the number of the extract.A forgot to include some costs.B didn't calculate the cash flow.C miscalculated a time schedule.D appointed the wrong person.E gave out-of-date information.F didn't check someone else's work adequately.G complained through inappropriate channels.H didn't allow for a rise in the inflation rate.

填空题Complete each sentence by writing the verb in brackets as a noun or adjective. The challenge is to develop an atmosphere that brings out employees' creativity. (create)