问答题{{B}}Making an appointment 约会{{/B}}
问答题A Customer relations: the importance to a company of reliable customer opinions of productsB Staff development: the importance to a company of developing effective career plans for staffC Business strategy: how to maintain the confidence of company shareholders
问答题{{B}}Question 3{{/B}}
·You have received shipment of your order of 1,000 sets vacuum cleaners, but found 50 sets out of them damaged due to poor packing.
·Write a letter to your supplier, including the following information:
·what has happened to the shipment
·what loss or inconvenience this has caused you
·what you suggest to settle the problem
·what you expect regarding proper packing in future deliveries.
问答题{{B}}Daybyday:Theshoppers'week{{/B}}
问答题What other reasons might there be for relocating a company? (Why?)
问答题{{B}} Investing{{/B}}
Your company wants to make some investments. You have been asked to submit ideas on how to invest. Discuss, and decide together:
·Which guidelines of investment you should follow
·What field you can invest in
问答题What do you think are the benefits to customers of a global market-place? (Why? / Why not?)
问答题{{B}}What's your job? (What do you do for a living? What types of prospective job tasks do you enjoy the most? Which prospective job tasks do you least care to do? What's the advantage of a good headhunter?){{/B}}
问答题Question1·Thepiechartsbelowshowtheresultsofamarketsurveycarriedoutamongpotentialconsumersofcarsinacertaincity.·Usingtheinformationfromthecharts,writeashortreportontheirinclinationofcarconsumption.·Writeabout120-140wordsonaseparatesheet.
问答题Do you think training should be given by external training organizations? (Why? / Why not?)
问答题{{B}}Which specific skills will you need most in your career? (Which skills are most important for your career?) {{/B}}
问答题{{B}}How would you define your personal style?{{/B}}
问答题{{B}}Comparing 比较对照{{/B}}
问答题Taking part in a meeting 参加会谈
问答题{{B}} Task Sheet for Candidate A
Task Sheet 1{{/B}}
A: Customer relations: how to defuse angry customers
B: Recruitment: how to hire a new manager
C: Employee relations: the reasons for having a company policy on Internet use
{{B}} Task Sheet for Candidate B
Task Sheet 2{{/B}}
A: Payment: how to determine an employee's salary.
B: Customer relations: how to keep your customer happy and coming back for more.
C: Leadership training: how to bridge the communication gap between women and men
问答题{{B}}Do you think that the Internet is an effective channel for marketing a company's products?{{/B}}
问答题Choose one of these three topics and prepare a short (about one minute) talk about it.
Candidate 1
A Staff management: the importance of training and development for staff retention
B Customer Services: how to meet and exceed customers' expectations of service
C Finance: how to identify potential areas for reductions in costs
Candidate 2
A Public Relations: the importance to a company of having a clear ethical policy
B Purchasing: the factors involved in selecting a supplier of goods or services
C Recruitment: how to ensure the interviewing of job applicants is effective
问答题
问答题What difficulties might be experienced with e-business and e-commerce?
问答题{{B}}What's your name? How do you spell your family name?{{/B}}