问答题· Recently you have become unhappy with a service that has been provided to your company for a number of years. You have decided to write a letter of complaint to the service provider.· Write your letter to the company that provides the service, including the following information: · which service you are complaining about · why you are dissatisfied with the service · what action you want the service provider to take · what you will do if there is no improvement in the service.

问答题{{B}}Order a meal 预订膳食{{/B}}

问答题What important differences do you think there are between selling to consumer abroad and selling to domestic markets? (Why? / Why not? )

问答题{{B}}Do you think staff should be rewarded for working extra hours in the evenings and at weekends? (Why? / Why not?){{/B}}

问答题?ThefollowingdoughnutchartshowsthenumbersofcarswithvaryingnumberofoccupantsbeforeandafteraShare-a-RideprogramaccordingtoasurveyimplementedbythePlantSecurityDepartmentontwoThursdays.?Usingtheinformationfromthechart,writeareportassessingtheeffectivenessoftheprogram.?Write120—140wordsonyourAnswerSheet.

问答题{{B}}How would you define originality?{{/B}}

问答题Do you think it's a good idea to move staff around within a company from time to time? (Why? / Why not?)

问答题Could you tell us how important you think English will be in the future for business in China?

问答题{{B}}Question1{{/B}}·Thechartsontheoppositepageshowresponsestoquestionsinarecentsurveyof100independentconsultants,abouttheirage,typeofbusinessactivityandmarketingtools.·Usingtheinformationfromthegraphs,writeashortreportdescribingthesituationforindependentconsultants.·Write120-140words.

问答题{{B}}Persuading people to attend the seminars{{/B}}

问答题In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas. A Customer service: the importance of providing an effective after-sales service for customers B Purchasing: the importance of maintaining personal contact with suppliers C Management communication: how to improve communications effectively as a manager

问答题{{B}}Globalization: Reasons for globalization{{/B}} (全球化原因)

问答题{{B}}Question 2{{/B}} Your company, a center for adults with handicaps, has been unsatisfied with its failure to respond to people who need to know the whereabouts of the clients. You have been asked to write a proposal concerning the possible improvement with the center's service. Write your proposal, including the following： a description of problems causing people to lose track of where the clients are an explanation of why knowing where the clients are is important a recommendation for the kind of change that should be made to the service {{B}}Question 3 {{/B}} Your company has been under the pressure from both inside and outside to eliminate its sexist discriminations particularly against female employees. You have been asked to write a report examining potentially sexist decisions and politics permeating the company' s management. Write the report for your director, including the following information: why the company's policies and procedures need to be scrutinized for sexism what policies and procedures are likely to be considered sexist what solutions should be created {{B}}Question 4 {{/B}} Your company needs to hire an accounting firm for auditing service in order to get a major loan. You have been asked to write a letter of inquiry to an accounting firm about audits. Write the letter to a manager of the firm: stating your need for their service explaining the purpose of having your financial records reviewed describing the business you are engaged in expressing your hope for quick response from the accounting firm

问答题· Your company's export sales have been falling and the Sales Manager has asked you to consider ways of improving them. · Write your proposal for the Sales Manager: · giving reasons for the decline in the company's export sales · suggesting ways of improving export sales · outlining the additional resources that would be required.

问答题{{B}} ·A business partner is going to visit your company. Your boss has asked you to write a letter to him/her. ·Write a letter to give advice about attitudes to hierarchy, time, gender and anything else you think is important. ·Write 200---250 words on your Answer Sheet.{{/B}}

问答题{{B}}What aspects the training should cover? How to evaluate the effectiveness of the training?{{/B}}

问答题?Thepiechartbelowshowsthehoursspentonfourin-housetrainingcoursesinyourcompany.?Usingtheinformationfromthechart,writeareportcomparingthefourcourses.?Write120—140wordsonyourAnswerSheet.

问答题Question 2 You have learnt of a new position open to candidates from within your company. You have been advised to send a letter to the manager of the division where the new job has been created in order to inform him of your interest in this position. Write the letter to the manager: expressing your interest in the new position summarizing your work experience and qualifications indicating your wish to maintain further contactQuestion 3 Your company has decided to institute changes in its policy about working hours in response to the needs of its changing workforce in a large city. You have been asked to write a proposal for appropriate changes at the moment. Write your proposal, including the following: a description of employees’ problems with the existent policy about working hours a recommendation of a change an explanation of possible benefits from the proposed changeQuestion 4 Your company needs veteran employees to appraise the newly employed as peers. You have been asked to write appraisal report about one of your new colleagues. Write the report for your manager, including the following information: what the colleague is doing well in what areas the colleague should improve how the colleague is getting along with others in the same team