问答题Question 4 · You are Ronald Young, property manager of your company. Write a memo to Mr. Philip Green, managing director of the company, about geophysical surveys. · Write 200-250 words on the separate answer paper provided.

问答题Who signs the bill of lading on a ship?

问答题{{B}}What other reasons might there be for relocating a company? (Why?) {{/B}}

问答题Do you think frequent staff changes are good or bad for a company? (Why? / Why not?)

问答题For {{B}}two{{/B}} candidates{{B}} Responding to Competition{{/B}}Your company has recently begun to lose its share of the market due to competition from a new firm which charges customers less. You have been asked to suggest ways of solving the problem.Discuss, and decide together:· how advertising could help the company to deal with competition· what types of incentives the company could offer to customersFor {{B}}three{{/B}} candidates{{B}} Job Sharing{{/B}}Your company is considering introducing a system which enables particular jobs to be shared between two members of staff. You have been asked to advise the company whether this scheme should be introduced.Discuss, and decide together:· which types of job this scheme would be suitable for· what advantages and disadvantages there would be for the company· which types of people would be most suited to working in this kind of way

问答题IMPROVING COMPETITIVENESSYour company is falling behind new arrivals in the markets, and the managing director is concerned to increase competitiveness. You have been asked to suggest ways of improving the company's competitiveness.Discuss, and decide together:· how to evaluate the threats posed by competitors· what steps might be taken to improve competitivenessFollow-up questions: · Is staff morale an important aspect of competitiveness? · What contribution can training make to competitiveness? · What effects does increased competition have on suppliers? · How important are new products for maintaining competitiveness? · Is globalisation likely to affect competitiveness in the future?

问答题 How do you work with other people? Do you know your own personal strengths and weaknesses? Look at these ‘types’below and decide which you are. (Most people feel they are a combination of at least two.)

问答题Totalexportsfor1983:869mkilos

问答题Look at where the stress falls in the following words of three syllables or more. What rules can you make about: a) those ending in -ion b) the rest? innovation responsibility expansion tendency production solution acquisition company revenue activity

问答题Do you think it will become increasingly common for companies to relocate some activities to other countries? (Why? / Why not?)

问答题For two candidates Your Company is planning to give overseas clients some gifts. You have been asked to deal with it. Discuss and decide together: · The price of the gifts given to clients · What should be given to clients.

问答题Question 2·You recently attended a short-term training course held by the company and have been asked to make comments on it. You have decided to write a report to the department that ran it.·Write your report, including the following information: ·what course you attended ·how the course help you in your work ·what needs improving.

问答题{{B}}Customer Relations: how to create good customer relations {{/B}}

问答题{{B}}What would be the most effective ways of identifying potential customers? What kinds of information about competitors would be useful to the company?{{/B}}

问答题PART ONE

问答题{{B}}Question 2{{/B}} ·Your company needs to promote publicity in ways other than advertisements. Your manager feels that the company can gain reputation if more of its employees publish articles in newspapers. You have been asked to write a proposal regarding the need to encourage the employees to write articles for newspapers. ·Write your proposal, including the following. ·a brief description of the employees' engagement in writing articles for newspapers ·an explanation of why published articles can contribute to the company's publicity in terms of its technical expertise ·recommendations for incentive measures that urge the employees to consider writing articles for journals. {{B}} Question 3{{/B}} ·Your company has planned to screen out socially inappropriate massages from all of its advertisements. You have been instructed to write a report about biased ads which might foster negative stereotypes of some group. ·Write the report for your manager, including the following information: ·what stereotypes of people have appeared in the ads ·why it is compelling to stop running or changing the ads in their current forms ·whet general lesson can be learnt from this incident. {{B}} Question 4{{/B}} ·Your company, which runs a transportation business, has received a letter requesting adjustment on damaged shipment from a client. You are responsible for writing letters to inform clients of how reimbursement is made to clients under such circumstances. ·Writing the letter to this client: ·expressing your awareness of this affair and your apology for the damage ·informing him of the granted adjustment ·reminding him of what needs to be done before the reimbursement is made.

问答题{{B}} Task Sheet for Candidate A Task Sheet 1{{/B}} A: Customer service: how to delight your customers B: Employee relations: the dangers of tuning out employee complaints C: Leadership training: what makes for an effective leader {{B}} Task Sheet for Candidate B Task Sheet 2{{/B}} A: Customer relations: what should be done to keep customers for life. B: Communication: how to respond to criticism, C: Staff management: the functions that teams perform better than individuals

问答题Do you think conventional retail outlets will decline in future? (Why? / Why not?)