问答题I particularly don't want life assurance. I don't particularly want life assurance.

问答题PART TWO Questions 2-4 · Write an answer to one of the questions 2-4 in this part. · Write 200-250 words on pages 5 and 6. · Write the question number in the box at the top of page 5.

问答题What aspects the training should cover? How to evaluate the effectiveness of the training?

问答题{{B}}Staff Training: the importance of developing appropriate skills among the workforce{{/B}}

问答题How should companies select young people for educational projects? (Why? / Why not?)

问答题For two candidates Reducing Overheads You work for a company which supplies parts and accessories to a car manufacturer. You have been asked to suggest ways of reducing operation costs. Discuss, and decide together: · how operation costs might be reduced · who would need to be consulted about any possible changes. For three candidates Reducing Overheads You work for a company which supplies parts and accessories to a car manufacturer. You have been asked to suggest ways of reducing operation costs. Discuss, and decide together: · how operation costs might be reduced · who would need to be consulted about any possible changes · what risks will you run into during the processing. Follow-on questions: · What do you think are the risks for companies if they reduce spending on operation? (Why?) · What particular operation problems do you think your company have? (Why?) · Do you think companies should review all types of spending regularly? (Why? / Why not?)

问答题 Question 2 Your company believes that its factory workers lack basic skills in communication and problem solving. You have been asked to write a proposal concerning offering basic classes on-site. Write your proposal, including the following: a brief account of factors preventing the workers from receiving training a description of the way classes on-site are organized an explanation of the advantages of classes on-site over other forms of training Question 3 Your company has suffered a noticeable loss in profits last summer most probably due to the high turnover from the workers, which in turn has resulted in reduced efficiency. You have been asked to write a report concerning the possible reasons for the loss of experienced workers. Write the report for your manager, including the following information= why high turnover from the workers accounts for the loss in profits why more workers have resigned their jobs than before how this trend can be reversed Question 4 Your office has received a request from colleagues of another office for a recommendation of software, which automates auditing in divisional offices. You have been asked to write a letter recommending the use of such software. Write the letter to the author: stating your understanding his need and your reaction to it recommending the software and explaining why it is considered suitable offering him a meeting to discuss this matter

问答题Question 3 A customer has failed to pay your company for the merchandise delivered after repeated attempts to collect payment, and your line manager has asked you to write a final demand letter to the customer demanding the payment be made. Write a letter to the customer briefly introducing the situation that both you and your customer are involved in stating the amount of money that the customer owes you displaying the benefits of payment on time for both sides indicating what your company is going to do if the customer still doesn"t pay you on time.

问答题(The candidate chooses one topic and speaks about it for one minute.)A Customer Relations: how to maintain customer interest in a company's productsB Transport Management: the importance to a business of an efficient public transport systemC Market Research: the importance of doing market reach before launching a new product.

问答题What measures are most effective for identifying new export markets? How to maintain sales in export markets?

问答题{{B}}Making a formal presentation 正式演讲{{/B}}

问答题The following answer to an exam question is well-organised, has few mistakes and addresses each point in the question. However, it was considered unsatisfactory as a piece of business communication because: ·it was too vague (no specific details or examples); ·it didn't make concrete recommendations. Question 1 ·You feel your company's main product or service would benefit from better publicity. The directors have asked you to write a proposal putting forward our ideas. ·Write your proposal for the directors: ·mentioning the product or service concerned ·stating the shortcomings of the current advertising ·outlining how your competitors promote their products or services ·suggesting a different approach to advertising. To: The directors I would like to draw your attention to the performance of one of our main products, the energy drink, Zap. Unfortunately, it has experienced some problems in the market, while our competitors' products have improved their sales by an average of 8%. We need to take steps urgently to deal with this situation. The main problem is our advertising campaign, not the product. We need to find a different way to advertise the product or out product will continue to lose market share to its competitors. By contrast, they have used innovative styles of marketing and advertising, both on TV and radio and in magazines. In this way, they have attracted a lot of attention and gained new customers. We must do the same, because customers are bored of our advertising. My recommendations are as follows: —we should employ the services of specialists in the field of advertising to help us define a new campaign. —we should design some advertisements which feel fresh and attractive and run these on different types of advertising media: TV, radio, magazines, billboards etc. —we should use some famous people in the advertisements, because this will help to persuade consumers that it is a good product. Please consider these proposals carefully and do not hesitate to contact me for further details.

问答题 Could you tell me what influence you think globalization is having on business life in China?

问答题In this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic. {{B}}Reducing Staff Turnover{{/B}} You work for the branch of your company that has been identified as having the lowest turnover of staff. You have been asked to suggest ways in which staff turnover could be reduced in the other branches. Discuss and decide together： ·what the reasons for high staff turnover in a company might be ·what effect high staff turnover might have on future methods of selecting staff.

问答题{{B}}Do you think it's better for staff to receive written or oral feedback on their performance? (Why? / Why not?){{/B}}

问答题{{B}}How can new staff be helped to settle into their jobs? (Why? / Why not? ){{/B}}

问答题Business strategy: how to maintain the confidence of company shareholders

问答题{{B}}How to operate a word processor{{/B}}

问答题Questions 4 ·Your company has planned three staff development courses: ·Time management for all; ·Health and Safety procedures in the workplace; ·Better interpersonal communication skills ·You have been asked to write a report, explaining which one of these courses you think would be most useful for people who do the same kind of job as you. ·Write the report, saying which course you have chosen. Explain why you feel it would be the most useful and also explain why the others are not so suitable. ·Write 200- 250 words your Answer Sheet.