Complete the text by putting ONE word in each gap. In 2006, Coca-Cola HBC published its Corporate Social Responsibility report, providing extensive data related to its compliance with international standards. The company {{U}} {{U}} 1 {{/U}} {{/U}}continually upgrading its commitments in four key areas: the marketplace, the workplace, the environment, and the community. Among the many areas of progress, the report notes {{U}} {{U}} 2 {{/U}} {{/U}}it is addressing concerns about climate change {{U}} {{U}} 3 {{/U}} {{/U}}acting to reduce its 'carbon footprint'. It has taken a leading role in developing responsible marketing regulations. {{U}} {{U}} 4 {{/U}} {{/U}}includes the development of a number of its own wellness products and {{U}} {{U}} 5 {{/U}} {{/U}}restrictions on the promotion of products to underage youngsters. The 2006 CSR report is {{U}} {{U}} 6 {{/U}} {{/U}}clearest illustration yet of how an industry member is seeking to meet its goals for sustainability.

Look at the transcript of the discussion between two candidates. Improve or correct the underlined phrases. A So, we need to look urgently at the problem of spending on travel. {{U}} {{U}} 2 {{/U}} {{/U}}{{U}}What opinion do you have about{{/U}} this question? B {{U}} {{U}} 3 {{/U}} {{/U}}{{U}}In my thinking{{/U}}, {{U}} {{U}} 4 {{/U}} {{/U}}{{U}}most important{{/U}} is to stop people flying business class. Maybe for the senior directors it is sometimes necessary, because they need to arrive for a meeting feeling flesh after a long flight. {{U}} {{U}} 5 {{/U}} {{/U}}{{U}}On another hand{{/U}}, for more junior staff or for short journeys, it is just a waste of money. A {{U}} {{U}} 6 {{/U}} {{/U}}{{U}}I am agree with you{{/U}}. {{U}} {{U}} 7 {{/U}} {{/U}}{{U}}It is another true{{/U}} that if we used only one airline for all the flights, we could get a better deal from them. They would give us a better price and {{U}} {{U}} 8 {{/U}} {{/U}}{{U}}more{{/U}} perhaps also allow us to participate in some kind of loyalty scheme. B {{U}} {{U}} 9 {{/U}} {{/U}}{{U}}I like{{/U}}. We could do the same thing with car hire. If we launch a call for tender for all the car hire worldwide and then choose the lowest bidder, we are sure to make savings. A So, {{U}} {{U}} 10 {{/U}} {{/U}}{{U}}if I can do a summary of these points{{/U}}, we {{U}} {{U}} 11 {{/U}} {{/U}}{{U}}agreed{{/U}} that we should look first at air travel...

Write the word that fits the definition. The first letter has been given. A company which pays a fee to use another company's name and sell its services: a franchise

·You will hear an interview with Hayashibara Ken, president of Japan's largest starch syrup manufacturer.·For each question 23-30, mark one letter (A, B or C ) for the correct answer.·You will hear the recording twice.

Sentences A-F are extracts from letters of complaint. Read each one and match it to the company it is intended for (1-5). A I am writing concerning the unacceptable delay we have experienced. B I am writing to complain about what I see as serious negligence on your part. C I think there has been some misunderstanding. D It is with much frustration that I find myself writing to you yet again about the incorrect filling of an order. E Re: Ms Davies I am writing to express my deep concern about the standard of work of the above. F I would like to draw to your attention the fact that we have been overcharged for our last three months' consumption. A camera manufacturer who has spent three months repairing a camera. A

· You will hear a conversation between Suzanne, a personnel manager, and Kevin, her assistant, about recruiting new staff for a new factory. · For each question (23-30), mark one letter (A, B or C) for the correct answer. · After you have listened once, replay the recording.

·You will hear part of an interview between a Human Resources Manager of a company and Miss Jones. ·For each question 23—30, mark one letter A, B or C for the correct answer. ·You will hear the recording twice.

· You will hear part of a conversation between an interviewer and Andrew Grove, the chairman, CEO and co-founder of Intel.· For each question 23—30, mark one letter A, B or C for the correct answer.· You will hear the recording twice.

·You will hear a radio interview with Martha Flowers, the Managing Director of the MAX chain of sandwich bars. ·For each question (23-30), mark one letter (A, B or C) for the correct answer. ·After you have listened once, replay the recording.

Look at the table below and then use the prompts to make sentences about the information in the table. China / by far / population China has by far the biggest population of all the countries in the table. CountryChina Population1.321 million GDP percapita $7600 Unemploy-ment rate4.2% Inflationrate1.5% Lifeexpectancy72.9 years Internetusers123 million USA 301 million 43500 4.8% 2.5% 78years 205 million Russia 141.3 million 12100 6.6% 9.8% 65.8 years 23.7 million Japan 127.5 million 33100 4.1% 0.3% 82years 86.3 million Mexico 108.7 million 10600 3.2% 3.4% 75.6 years 18.6 million France 63.7 million 30100 8.7% 1.5% 80.6 years 30 million Syria 19.3 million 4000 12.5% 8% 70.6years 1.1 million Zimbabwe 12.3 million 2000 80% 976.4% 39.5 years 1 million

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·You will hear part of an interview between Jessie Paul, the global marketing head in Quintant, and an interviewer. ·For each question 23—30, mark one letter A, B or C for the correct answer. ·You will hear the recording twice.

Each of the student's responses below contains two mistakes which are underlined. Correct them. Examiner Where are you working at the moment? Candidate I am working {{U}}like{{/U}} an apprentice {{U}}on{{/U}} a pharmaceutical company. I am working as an apprentice for a...

Write down two suggestions for the following: things you can present to a business partner you are visiting a small gift OR your business card

·You will hear an interview between a radio presenter and Ghosn, the CEO of Nissan.·For each question 23-30, mark one letter (A, B or C ) for the correct answer.·You will hear the recording twice.

·You will hear part of an interview between a Human Resource Manager of a company and a candidate． ·For each question(23-30)，mark one letter(A，B or C)for the correct answer． ·After you have listened once，replay the recording．

·You will hear part of an interview between the commercial director of a paper company called SCA and Shubha Madhukar, the interviewer. ·For each question 23—30, mark one letter A, B or C for the correct answer. ·You will hear the recording twice.

·You will hear part of a conversation between an interviewer and Andrew Grove, the chairman, CEO and co-founder of Intel. ·For each question 23 30, mark one letter A, B or C for the correct answer. ·You will hear the recording twice.

Complete the dialogue between a bank manager and a customer applying for a loan by writing one word in each gap. Bank Manager So, how can I help you? Customer rd like to {{U}} {{U}} 12 {{/U}} {{/U}}out a loan to purchase a business premises. BM I see. I'll just need to take some details. Is your business a limited company? C Yes. We've been {{U}} {{U}} 13 {{/U}} {{/U}}business for five years and we're hoping to expand. BM How {{U}} {{U}} 14 {{/U}} {{/U}}are you looking to borrow? C I've found a suitable property which is {{U}} {{U}} 15 {{/U}} {{/U}}the market for ￡350000. BM And what is the annual {{U}} {{U}} 16 {{/U}} {{/U}}of your business? C Our revenue last year was ￡294000. From that we {{U}} {{U}} 17 {{/U}} {{/U}}a ￡80000 profit. BM That sounds healthy. And what can you offer the bank as {{U}} {{U}} 18 {{/U}} {{/U}}against the loan? C I own a house myself which is {{U}} {{U}} 19 {{/U}} {{/U}}about ￡400000. BM And do you {{U}} {{U}} 20 {{/U}} {{/U}}any money on that? C I have about ￡35000 left to pay. BM Well, I don't see any problem. I will need you to fill in this form and also to send me your company {{U}} {{U}} 21 {{/U}} {{/U}}for the last three years.