单选题The _______of quality control and quality improvement extends beyond the actual product orservice that an organization provides.

单选题[此试题无题干]

单选题According to the passage, Argentina is world-famous because of its ______. 

单选题What great ________it is for the whole family to go skating in winter!

单选题It’s not quite true that a great salesperson can sell anything to anyone. For a start, they might not need it -and selling is all about meeting needs.【C1】________, selling is one of those things that can happen to anyone, no【C2】________what their job description is, so here are the basics. STEP 1 Build trust You need to【C3】________trust with the person to whom you are selling. They don’t have to be your best friend but essentially people don’t buy from people they hate or distrust. STEP 2 Don’t misunderstand the customer Understand the needs of the other person. Then it’s up to the salesperson to demonstrate that the benefits of their goods or services match the requirements. Without that, you have no sale. STEP 3 Ask clever questions Ask questions to find out what the customer’s problems and issues are. Then think【C4】________what the needs must be. It’s often more【C5】________than asking "What do you need"? STEP 4 Know your stuff It【C6】________without saying: know your product and understand the marketplace into which you are selling. STEP 5 Don’t overload people with details You need to know every product specification but your customer doesn’t. Essentially, he or she needs to know how it will make their life【C7】________. If later on they want more details, they will find it on your website. STEP 6 Salespeople are not necessarily born The classic【C8】________of a salesperson is someone who is outgoing. But like customers who come in all personality types, salespeople can vary. The main thing is to be able to reflect and react to a customer’s personality. STEP 7 Be prepared to fail It doesn’t matter how good you are, you will get【C9】________. Selling is full of setbacks, so don’t get hung up on it.【C10】________on to the next customer.

单选题Passage 2 For years and years people have been saying that the railways are dead. “We can do without railways,” people say, as if motorcars and planes made the railways unnecessary. We all keep hearing that trains are slow, that they lose money, and that they’re dying. But this is far from the truth. In these days when oil is expensive, the railways have become highly competitive with motorcars and planes. If you want to carry people or goods from place to place, they’re cheaper than planes.Railways have much in common with planes. A plane goes in a straight line and so does a railway. What is more, it takes you from the heart of a city into the heart of another. But a railway doesn’t leave you as a plane does, miles and miles away from the city center. It doesn’t hold you up as a motorcar does, in endless traffic jams. And a single train can carry goods which no plane or motorcar could ever do. Far from being dead, the railways are very much alive. Modern railway lines give you a smooth, untroubled journey. Where else can you eat well, sleep in comfort, feel safe and enjoy the scene while you are traveling at speed at the same time? And we are only at the beginning. We have entered the age of super fast trains, traveling at 150 miles an hour and more. Soon we will be wondering why we spend so much on motorways we can’t use because we don’t have enough money to buy oil and planes we can’t fly for the same reason.Some people think the railways are dead for many reasons except that ______. 

单选题Everyone knows that laziness is a sin. We have probably all had lectures pointing out that laziness is immoral, wasteful, and that lazy people will never amount to anything in life. But laziness can be more harmful than that, and it is often caused by more complex reasons than simple wishes to avoid work. Some people who appear to be lazy are suffering from much more serious problems. They may be so distrustful of their fellow workers that they are unable to join in any group task for fear of ridicule or for fear of having their ideas stolen. These people who seem lazy may be paralyzed (丧失活动能力的) by a fear of failure that prevents fruitful work. Or other sorts of fantasies may prevent work; some people are so busy planning, sometimes planning great deals or fantastic achievements, that they are unable to deal with whatever “lesser” work is on hand. Still other people are not avoiding work; strictly speaking, they are merely procrastinating (拖延)—rescheduling their day. Laziness can actually be helpful. Like procrastinators, some people may look lazy when they are really thinking, planning, contemplating (深思) and researching. We all should remember that some great scientific discoveries occurred by chance or while some were “goofing off” (磨洋工). Newton wasn’t working in the orchard when the apple hit him and he discovered the law of universal gravitation. Sometimes, being “lazy”—that is, taking time off for a rest —is good for overworked students or executives. Taking a rest can be particularly helpful to the athlete who is trying too hard or the doctor who’s simply working himself overtime too many evenings at the clinic. So be careful when you are tempted to call someone lazy. That person may be thinking, resting, or planning his or her next book. The underlined word “that” in the first paragraph refers to “______”.

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单选题Don't leave any child under 13 alone at home,_______you'll break the law.

单选题The tone of the passage is ______. 

完形填空One afternoon, she received a 31_______ from Cynthia Phillips, who was having technicaldifficulties with her granddaughters tools for online learning. Koch at once knew something waswrong with Phillips. The two women had spoken on the phone many times before, but Koch hadnever heard the grandmother 32_______ quite like this. Koch could hardly understand her, thoughshe was able to make out that Phillips had fallen four times that day. Koch thought thegrandmother might be having a stroke — she 33_______ the signs because her own father hadsuffered one. Koch 34_______ called for an ambulance to the grandmothers home.The quick response from Koch 35_______ Phillipss life. The grandmother arrived at thehospital in time to get treatment before other 36_______ occurred.If it werent for the teacher, I wouldnt be here, said Phillips from her hospital bed.37_______ learning has been a challenge across the country, but its fair to say that it hashelped people grow 38_______ . Many teachers gave their personal phone numbers to students andfamilies 39_______ they needed extra help. In this case, the exchange between the school andparents was really life-changing. Just as one neighbor says,Were proud of Koch. She 40_______ so quickly and it did make a difference for Mrs. Phillips. We should care about each other, andwe dont just say the words. We follow through.

完形填空Holidaysareawonderfultimetospendwithfriendsandfamily,eatingandsharingstories.Whetheryouarewaitingatairportsorspendingtimeontrains,busesorcars,thesesituationscangiveyougreat1________tolearnEnglish.HerearesomeideasthatyoucanusetoimproveyourEnglishovertheholidays.PublishedmaterialsAirportsandtrainstationsoftenhave2________sellingpublishedmaterials.BuyanEnglish-languagepublicationtoreaditwhileyouarewaitingorspendingquiettimeatahotelorinahome.Lookattheimagesandreadthelinesbelowthem.3________youdonotunderstandallthewords,youcanusetheimagestohelpyouunderstandsomeofthem.Later,youcanuseanonlinedictionarytolook4________thewordsyouwanttolearn.ConversationWhiletraveling,we5________seepeoplefromothercountrieswhoarealsowaitingorexploringanewplace.IfyouhearsomeoneaskingforinformationinEnglish,you6________offertohelporsimplygreettheminEnglishtotalk.Afriendlyconversationisusuallywelcome7________travelerssharetheirexperiences.Writingaboutyourday8________yourEnglishwritingskills.DrawimagesofWritingaboutyourdayisagreatwayto9________youseeordoinyourtravelsandlookuptheEnglishwordsfortheplacesoreventslaterifyoucannotthinkofthematthetime.UsingEnglishto10________yourholidaywillhelpyoutoputnewwordsintouseandmakethemstayinyourmemorylonger.Andyouwillhaveawonderfulrecordofyourtraveltolookatlongaftertheholidayisover.

完形填空Throughout my life, I have met diverse people in various places. The 31______ that I havemade with these people have affected my life a lot. However,Mrs. Ostrenkos 32______ take spriority over the others influences in my life.Mrs. Ostrenko was my eleventh grade English teacher. She shows that being a teacher is notonly about teaching but also about 33______ someones life, whether it is significant or trivial.“My greatest joy is seeing my 34 ______ succeed,” said Mrs. Ostrenko on the first day ofclass. Not all students come to school excitedly to learn, but Ostrenko is the type of teacher thathas the ability to make her class 35______ and memorable. Not only did I learn more about Englishin one quarter from her class than I learned in my first two years of high school, but herinfluence allowed me to 36______ in all my other classes as well.Mrs. Ostrenko may look like any other lady but what lies beneath the surface is anenthusiastic soul with perseverance that 37______ those around her. Having taught for over tenyears, she is still able to find the joy in 38______ and remains as enthusiastic as ever about the topicshe teaches. Her willpower and self-sacrificing 39______ encourage me with the strength toovercome everyday obstacles. Her passion for teaching is evident in every single lesson sheteaches, which inspires me to seek the same kind of 40______ in my class as a teacher.She is more than just an inspiration; she is a mentor who has taught me the importance ofeducation.

完形填空"Cool" is a word with many meanings. Its

完形填空Many people wrongly believe that when they

完形填空It is hard to decide which food to buy in an

完形填空Recently,IflewtoLasVegastoattendameeting.Aswewereabouttoarrive,thepilotannouncedwithapologythattherewouldbeaslight31______beforesettlingdown.Highdesertwindshad32______theairporttocloseallbutonerunway.Hesaidthatwewouldbe33______thecityforafewminuteswaitingto34______.Wewerealsotoldtoremaininourseatsmeanwhilewithourseatbeltsfastened35______theremightbeafewbumps(颠簸).Well,thatfewminutesturnedintoaboutfourtofiveminutes,includingaridethatwouldmakearollercoaster(过山车)36______bycomparison.Themovementwassofiercethatseveralpassengersfelt37______andhadtouseairsicknessbags.Asyoumightguess,thatsnotagoodthingtohappenina(n)38______spacebecauseitonly39______toincreasethediscomfortofthesituation.Abouttwentyminutesintotheadventure,theentireairplanebecamevery40______.Therewasnowasenseofanxietyandfearthatcouldbeclearlynoticed.Everypassengersimplyheldonfordearlife…exceptone.Ababywashavingagoodtime!Witheachbumpoftheairplane,hewouldletoutagiggle(咯咯笑)ofdelight.AsIobservedthis,Irealizedthathedidntknowhewassupposedtobeafraidandworriedabouthissafety.

完形填空Ryan Hickman was born in an American family.

完形填空Nicolewasababyofonly28monthsandhadbeeninourneighboringplaygroupwithotherlittlekidsforoveroneyear.ThenmyhusbandandIdecidedtomovehertoafull-daynursery1________.Duringthefirstseveraldays,IwentwithNicoleeverymorning,andhernewcaregiver,Diomara,waswaitingforus.Westayedthereforone2________.Atfirst,sheonlyplayedwithmeoraskedmeto3________herwherevershewent.After2or3days,Icouldsitaside,watchingherplaywithnewfriends,butsometimesshewouldmakea4________tolookaroundforme.DuringthesecondweekNicolegradually5________thenewsettings,andDiomarasuggestedstartingtoleaveNicoletherewithoutme.ThenIhugged,kissed,andsaidgoodbyetoher,butshestartedcryingwiththeclear6________thatmomwouldgo.Feelingsadand________7,Iknewitsjusthowbabiesdevelop.Returningontime,mylittlegirlrantomeatthesightofme.Diomaratoldmeallwasperfect:Nicolecriedandthenstopped.Latershehadagoodtime8________acastleusingLegoblocks.Thenextdaysheenjoyedawonderfullunchwithotherkids.ThelastdayIstayedthereonlyforawhile.Bythetimeshehadalready9________theconceptsofleavingandreturning,thatdayshestayedtheretill3p.m.Nowsheishappilyinthenewdaycarefortwodaysaweek.Meanwhilesheisstillinthe10________playgroupforanothertwohalfdays.Graduallyshellquitfromtheplaygroup.Therearesomanythingsfarbeyondherknowledge,soweneedtoperformwithpatience.

完形填空TherewasatimewhenIwascertainIcouldneverdeeplyloveananimal.Iknowthisis1______toadmit.InBritain,anindifference(冷漠)topetsisconsideredafaultononescharacter.Mywifewasalso2______surethatshecouldneverdeeplylovemeifIcouldnotloveanimals.Andatthebeginningofthisyear,theriskincreased.Wewereto3______acatfromafriendwhohadfallenforawomanwhoisallergic(过敏的)tothem.I4______—butcoldlyenough,Ifelt,tomakeclearthatIwouldnotberesponsibleforthecreaturesupkeep.Iwould5______thecostofcatfood,ofcourse,butlikeastrictVictorianfatherIwouldavoid6______entanglement(瓜葛).However,Hopper—well,IhardlyneedtellyouthatHopperdiffersfromothercats.Eightyearsoldbutslimasakitten.Green-eyedandwhite-socked.Entirelyindependentbutinneedofhuman7______,too,whenthemoodtakesher.LikeIsaid—unique.Theselastfourmonthshave8______metospendanunexpectedamountoftimewithHopper.Inmymakeshiftoffice,shesleepsbesideme,meowsatmyfeet,orleapsontomyback.Throughthewindow,IwatchHopperstalk(踱方步)throughthelonggrass,9______meofawilderworldoutside.Everymorningwefeedher;everyeveningweplaywithafeatherstucktoastick.Itisour10______—theonlypartofmytimetablethathasnotbeenspoiledbythecoronavirus(冠状病毒).Withoutthelockdown,wouldIhaverealizedtheeverydayhappinessacatcanbring?