It is estimated that Shanghai will catch up with the international cities like New York in twenty years．

There was a heated discussion about customer service at the meeting until the manager came up with a great idea．

______his phone number, I would have made a call to him.

Underground tickets are available at all underground stations. Ticket prices for the underground vary according to the distance you travel. The network is divided into five zones: a central zone and four outer zones. Generally, the more zones you travel through, the higher your fare will be. You must buy your ticket before you start your journey, from a ticket office or machine. Keep your ticket for inspection and collection at your destination. The easiest and most economical way to travel around London is with a travel card. This gives you the freedom of London's trains, tubes, and buses in whichever zones you choose. It's perfect for visitors because one ticket combines travel on the trains of Network Southeast with the underground, Dockland Light railway and most of London buses. It's more convenient than buying separate tickets for each journey. Travel cards are available from any train or tube station.Travel card season tickets include seven-day, monthly and annual tickets. This is the modern, convenient and flexible ticket for your journey. For travel card season tickets, please bring a passport-size photograph with you.

(Walk) 1a long way, Robbins began to feel tired.

The foreign professor spoke slowly and (clear) 1so that we could follow him.

If the engineer (come) 1here yesterday, the problem would have been solved.

The organization will start a (move) 1to protect the environment next month.

______your name and job title, the business card should also include your telephone number and address.

A------market price J ------identity cardB------check-in time K------room serviceC------price list L------luggage labelD------reception desk M------telephone directoryE------reservation service N------special lineF------luggage office O------rate of exchangeG------flight schedule P------bed clothesH------handling fee Q------credit cardI ------luggage rackExamples：(B)入住时间(K)客房服务

Tony hurt his arms while______basketball in today's class.

If you are staying in the UK for more than 6 months, it may be useful to open a UK bank account. There are a lot of advantages of having a UK current(checking)account: Paying bills Many landlords prefer to collect rent directly from a bank account. You may be able to obtain cheaper services if you pay bills directly from a bank account, e. g. telephone/gas/ water/electricity. If you are given a chequebook, you can also write cheques as a safe way of paying for things. Cash You can easily obtain money from cash machines, or pay directly from your account using a debit card(借记卡).Saving money It is generally cheaper to use a UK account than it is to pay by credit card(信用卡)or withdraw(提取)cash from a foreign bank. Employment If you work in the UK, some employers require you to have a bank account so that you can get your pay. Advantages of UK Current Account Paying bills: 1)to pay rent directly from【R1】 1 2)to obtain【R2】 2services 3)to pay for things with cheques safely Cash: 1)to obtain money from【R3】 3easily 2)to pay directly from your account Saving money: cheaper to use a【R4】 4account Employment: to get your【R5】 5through a bank account 【R1】

I'd appreciate it if you could tell me how______the machine.

A college graduate just started a job and he found something strange. One of his colleagues would play his digital camera or listen to music freely in the wok hours. And more strangely, the boss never【B1】 1him. The graduate was curious. Why could this happen while the【B2】 2was so fierce? One day the host computer【B3】 3The colleague rushed to the controlling center immediately. All the managers were waiting【B4】 4, with nothing to do. Just 20 minutes later, the computer reworked normally and the company saved【B5】 5dollars. Then the graduate realized the boss wasn't stupid to raise a lazy man. A college graduate just started a job and he found something strange. One of his colleagues would play his digital camera or listen to music freely in the wok hours. And more strangely, the boss never【B1】 6him. The graduate was curious. Why could this happen while the【B2】 7was so fierce? One day the host computer【B3】 8The colleague rushed to the controlling center immediately. All the managers were waiting【B4】 9, with nothing to do. Just 20 minutes later, the computer reworked normally and the company saved【B5】 10dollars. Then the graduate realized the boss wasn't stupid to raise a lazy man. 【B1】

If you are staying in the UK for more than 6 months, it may be useful to open a UK bank account. There are a lot of advantages of having a UK current(checking)account: Paying bills Many landlords prefer to collect rent directly from a bank account. You may be able to obtain cheaper services if you pay bills directly from a bank account, e. g. telephone/gas/ water/electricity. If you are given a chequebook, you can also write cheques as a safe way of paying for things. Cash You can easily obtain money from cash machines, or pay directly from your account using a debit card(借记卡).Saving money It is generally cheaper to use a UK account than it is to pay by credit card(信用卡)or withdraw(提取)cash from a foreign bank. Employment If you work in the UK, some employers require you to have a bank account so that you can get your pay. Advantages of UK Current Account Paying bills: 1)to pay rent directly from【R1】 1 2)to obtain【R2】 2services 3)to pay for things with cheques safely Cash: 1)to obtain money from【R3】 3easily 2)to pay directly from your account Saving money: cheaper to use a【R4】 4account Employment: to get your【R5】 5through a bank account 【R1】

When you speak on the telephone, you cannot use your facial(面部的)expression, eye contact and gestures to help communicate your message. Your voice must do the job. A good voice is pleasant to listen to because it communicates a positive message. Keep in mind the following qualities of a good voice: Speak in a voice neither too loud nor too soft. Speak louder when giving important information. Speak slowly enough so that the listener has a chance to understand your message without your having to repeat it. Keep in mind that as you speak the other person may be taking notes. Pronunciation is the correct way to say a word. To avoid mispronouncing(读错音)words, you may wish to check the pronunciation of unfamiliar words in the dictionary before you use them. People with an accent unlike yours may not understand your pronunciation of some words. You also may not understand the pronunciation of some of their words. In these cases, careful pronunciation is very important for effective communication. You may need to repeat or spell words that are unusual or easy to be misunderstood.

请以李明的名义写一投诉信给某网上销售公司，投诉你在网上购买的CD 播放机寄送时间晚，昨天收到后又有质量问题，不能正常播放，建议该公司改进服务质量，并要求退换有问题的CD 播放机。写信日期为3 月15 日。

The past decade has seen great economic (develop) 1in this country.

We are looking forward to hearing from you very soon，and we will keep you informed，by phone，of any new developments．