单选题From: customerservice @ luggagedepot.net To:mchow@zeemail.com Date: August 11 Subject: Invoice Number LD 230-A907P Dear Luggage Depot, I am contacting you again regarding compensation for the Calvin King Luggage Set I ordered from your fall catalog under the invoice number above for $ 375. The price was appealing to me since it normally sells for over $400. I was also happy that the items actually arrived at my home three days ahead of schedule. However, within a few days the zipper on the suitcase broke and I discovered that its color had faded. This was disappointing, since the product advertisements stated how durable the items were. Last week I called your customer service department to request a refund. The woman I talked to, Martha, said that she entered my complaint into her system and that someone would soon get in touch with me about it. However, since then I have heard nothing from your company. I hope you can resolve this matter as soon as possible if you wish to retain me as a customer. Regards, Melissa Chow Luggage Depot Inc Crestwell Plaza 254 Orion Avenue Phoenix, AZ 15609 August 12 Melissa Chow 5674 Fourth Avenue, Apt 455 Amber Glen, PA 97658 Dear Ms. Chow, Please accept our apologies for the delay in resolving issues related to your purchase. We pride ourselves on our excellent customer service record and were disappointed to learn about what happened. The representative you mentioned, Martha, did in fact enter your complaint into our computers. However, that system recently went through an upgrade, and your call transcription appears to have been among some data that was lost at that time. As to the Calvin King Set, we rarely receive complaints about that product, since it has been so highly rated by customers. It is one of the most popular in our catalogue. We can only assume that the damage you noted occurred while the goods were being shipped. I'm afraid that we do not provide refunds on goods, but we will compensate you by offering you gift certificates totaling $200 above the amount of the purchase order in question. We hope that this experience has not left a negative impression with you about our company, and invite you to shop with us again. Sincerely, Robert Weinstein Robert Weinstein, Senior Customer Service Manager Luggage Depot Inc.

单选题Anew collection of programs______in the conference room.

单选题 Questions 147-149 refer to the following note. Dear Cathy, I am terribly sorry I couldn't get to the club this afternoon. I would have called you, but I was hunting frantically for little Mike for almost two hours. He was out in the yard at noon and just{{U}} {{U}} 7 {{/U}} {{/U}}. Mrs. Smith, our sitter, and I combed the neighborhood calling him and getting more and more{{U}} {{U}} 8 {{/U}} {{/U}}. When I decided to go home and call the police, didn't I find my precious{{U}} {{U}} 9 {{/U}} {{/U}}soundly on his blanket in his closet! Of course, then he woke up hungry and furious, and it was too late for the club. Please forgive us, Cathy, and come here next week, for I believe it's my turn to entertain. Most contritely, Vicky

单选题 {{B}}Questions 41-43 refer to the following conversation.{{/B}}

单选题Passengers must notify airline crews in advance when carrying baggage in excess of the maximum weight ______ of 60lbs. A. approval B. allowance C. consent D. measures

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单选题It has been just over a year now since the city of Talbot partnered with local firm Construction Waste Processing (CWP) to undertake a massive cleanup project in the warehouse district and other underutilized urban areas. CWP is nationally recognized as a leader in the field of industrial waste recycling, having developed and patented a method of reprocessing concrete, steel, synthetics, and other materials that result from building demolition. Still, at the one-year mark the Talbot City Council called in an independent agency, Waste Management Watchdogs (WMW), to analyze CWP's progress thus far. The results were released yesterday, and CWP earned a phenomenal score of 29 out of 30. Specifically, WMW judged their cleanup of demolished structures in the warehouse district as "excellent." This comes as good news for the city council, for it means the unprecedented investment of $45 million in the cleanup was wisely spent. CWP will be on the job for another two years, after which time a designer will be chosen to re-imagine and revitalize the warehouse district and downtown Talbot. Talks with several firms have already begun, most notably with the celebrated Canadian organization Celsus Urban Planners. Regardless of the outcome, however, residents of Talbot can be proud that homegrown Construction Waste Processing has performed so admirably, helping the environment at the same time as helping to put Talbot on the industrial services map.

单选题What did the woman forget to do?

单选题Mr.SeanRonald1385MidlandAve.SydneyAustraliaDearMr.Ronald,OnSeptember3,youaskedmetomakehotelreservationsforyourguests.Asperyourinstruction,2rooms(double-bedrequested)havebeenbookedattheMarcoPoloHongKongHotel(144)detailsasshown:GuestNames:Mr.JohnSimpson＆Mr.MarkFritzlerCheck-inDate:Sept.22,2010Check-outDate:Sept.25,2010HotelAddress:3CantonRoad,HarbourCity,TsimShaTsui,KowloonHotelTelephone:(852)21130088RoomRate:HK$1,250netperroompernightTotalRoomRate:HKS1,250×3nights×2rooms=HK$7,500ThereisahotelshuttlebusthatcantakethegueststotheHotel.SimplyproceedtocountersA16orB16(ParklaneCounter)attheArrivalHallandpayHK$130perpersonfortheshuttlebusfare.Theshuttlebuswilltakeyoutothehotel.Apex/HKGwill(145)theroomratefortheguestsfirst.Thus.theguestsarenotrequiredtopaytheroomratewhencheckingout.Apex/HKGwill(146)themlater.However,ifroomservicesuchasthemini-barisused,theguestswillneedtosettlethemwhencheckingout.Sincerely,CoryWhite

单选题Students must sign up for classes this week in order to avoid ______ late fees. A. paid B. pay C. to pay D. paying

单选题If you do not ______ your account with Telstra by June 1, your phone service will be cut.

单选题 Questions 77-79 refer to the following message.

单选题Supervisors are reminded to ______ all subordinates with consideration and to remember that any discourtesy will be viewed as a serious breach of company guidelines.

单选题Thomas gave them a (n) ______ expensive wedding present. A. many B. much C. very D. enough

单选题Our team enjoyed a 10-game winning streak at the start of this season, ______ our position as the top team in baseball.

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单选题 Questions 155-157 refer to the following letter. December 1st, 2009 Mr. Hieu La 1425 White lane Okland, California 94107 Dear Mr. La, I have been approached by a Mr. Lincoln Harris, presently an economist with the Florida Sugar Corporation, who has asked me to recommend him for graduate study at your institution. As I consider him to be very well-qualified, I am very pleased to comply with his request. In 2001, he jointed this Corporation as an Assistant Economist to help determine optimum sugar production levels. As he was very dedicated to his work and efficient, he was promoted to the position of Financial Analyst in 2004. Besides having an unusual ability to supervise our computerized operations, he has also demonstrated a high level of managerial expertise. As a person, he is very cooperative and assiduous. Without hesitation, I should like to say that I am confident that he possesses the necessary prerequisites to be a successful graduate student at your university. 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Sincerely yours,　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Philip Martin