问答题· The Sales Director of your company wants to improve customer service and asked you to write a report on improvement in customer service. · Write the report for the Sales Director, including the following information: · the results of your research · some suggestions on how to obtain customer feedback · what is important when dealing with customer complaints · recommendations concerning the company's measures to improve the quality of service

问答题{{B}} Negotiation{{/B}} Your company will do business with another foreign company. Since it is the first timeto do business with that company, you have been asked to submit you suggestions on how to negotiate with people from that company. Discuss, and decide together: · How important is knowing the culture of the people with whom you're negotiating? · What kinds of things should be paid more attention to in this negotiation?

问答题Order a meal 预订膳食

问答题 Task Sheet for Candidate A Task Sheet l A: Business communication: the importance of communication in business B: Customer relations: how to set up an effective customer services system C: Advertising: how to advertise a new product effectively Task Sheet for Candidate B Task Sheet 2 A: Recruitment: how to ensure that job advertisements attract appropriate applicants B: Staff management: the importance of assessing staff performance effectively C: Career planning： the possible steps in career planning

问答题{{B}}In what other ways can a company promote its name more widely? (Why?){{/B}}

问答题{{B}}A Quality control:{{/B}} the importance to a company of monitoring the quality of its goods and services {{B}}B Information management: {{/B}}how to ensure that information is managed effectively within a company {{B}}C Financial planning:{{/B}} the factors involved in deciding on appropriate pricing strategies

问答题Question 4 · Your organisation has undertaken a series of experiments in order to become more cost effective． You have been asked to write a report summarising the results of these cost-reducing strategies． · Write the report to the General Manager．including： ——a general introduction to this reform． ——One or two of the most effective strategies in this reform， ——One of the problems that surfaced during the course， ——what measures were taken to solve the above-mentioned problem．

问答题· Your company recently sponsored a national event for the first time and your manager has asked you to write a report on this.· Write your report for your manager, including the following information: · a brief description of the event · which aspects of the event were particularly successful and why · the benefits to the company of sponsoring the event · what needs to be done before considering further sponsorship.

问答题 Task Sheet for Candidate A Task Sheet 1A: Marketing research: the importance of research to the company before taking actionB: Selling Tactice: the ways involved in promoting sellingC: Training across cultures: the importance of learning different cultural responses to management education Task Sheet for Candidate B Task Sheet 2A: Sales promotion: how to measure promotional effectivenessB: Job interview: how to make a successful interview as a candidateC: Customer Service: how to build business to customer loyalty

问答题English Training Program Your company is considering a compulsory English Training Program for every employee on the premises to help employees improve their English. You have been asked to give your opinion on this scheme. Discuss, and decide together: · What do you think of this compulsory English Training Program? · How to make sure that all staff members can improve their English? For three candidates English Training Program Your company is considering a compulsory English Training Program for every employee on the premises to help employees improve their English ability. You have been asked to give your opinion on this scheme. Discuss, and decide together: · What do you think of this compulsory English Training Program ? · How to make sure that all trainees can improve their English? · How to design the program in an effective way? Follow-on questions · Would this program be equally popular among staff of different departments? · Is English a must for every staff member? (Why?) · What other ways are there for companies to encourage their employees to improve their foreign language ability? (Why?) · Should foreign language ability be considered as one of the factors related to promotion? · On what kinds of abilities or skills should the company training program focus?

问答题{{B}}Do you think companies can anticipate increases in demand for their products or services? (Why? / Why not?){{/B}}

问答题{{B}}Reporting Complaints Procedures{{/B}}

问答题{{B}}Management Skills: the importance of effective decision-making procedures within a company{{/B}}

问答题Should staff that performs well at work be rewarded? (Why? / Why not? )

问答题Customer Relations: how to create good customer relations

问答题{{B}}Could you tell me which kinds of professions you think are becoming less important nowadays in China? Could you tell us which professions you think are most useful nowadays for life in China? {{/B}}

问答题What the possible disadvantages could be of staff working extra hours? What other steps the company could take to deal with the unexpected increase in orders?

问答题{{B}}Is advertising important or not? What factors must one take into account when developing advertising strategy? {{/B}}

问答题Question 2·The Marketing Division reports that solar water heaters are not as saleable as electric and gas water heaters in this part of the country. Your Managing Director has asked you to write a report analyzing the situation.·Write the report to the Managing Director, including the following information: ·a brief description of the situation ·reasons that lead to such situation ·measures to increase sales of solar water heaters ·likely results that may cause.Question 3·You work in the Customer Service Centre of one of the largest department stores in your city and have received a letter from a customer, who bought a laser printer from your department store half a year ago and now asks for replacement. You have been asked to write a letter of reply to the customer.·Write the letter to the customer, including the following information: ·regret at inability for replacement ·explanations for the reason ·suggestion to contact the manufacturers' service centre ·hope for a speedy repair.Question 4·Your company has decided to conduct a "nice energy-saving ideas" campaign among all staff for the sake of saving utilities. Your Managing Director has asked you to write and propose an incentive scheme offering rewards to members of staff who provide good energy-saving ideas.·Write a proposal, including the following information: ·why you need the ideas from the staff ·what kind of ideas are needed ·how the proposed ideas will be assessed ·what rewards the company will offer.

问答题{{B}}Do you think a buy-to-let investment property is a good option in the long run? Why?{{/B}}