单选题Congratulations to Vanessa Clark on her promotion to Brand Manager. Vanessa Clark works in ______.

单选题"It is looking as if there is some still-unexplained biochemical interplay between being e4-positive and inactive," Dr Head says, "which ______ the risk" for the disease. A. heightens B. enhances C. uplifts D. elevates

单选题The good old man addressed him with the paternal affection and patriarchal privilege which his ______ age, his upright and holy character, and his station in the church, entitled him to use. A. imposing B. majestic C. venerable D.eminent

单选题Providing Superior Customer Service You can use customer service as a powerful way to set yourself apart from your competition. It"s one of the strengths a small business has, and by emphasizing customer service, you can compete with larger companies who may offer more variety, lower prices, and other perks you can"t afford. Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible. If a customer has a problem, apologize and fix the problem. Make sure to let customers let off their grievances, even if you are tempted to interrupt and over a refund creates ill will. Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer. Obviously, some customer requests are too outrageous to comply with. If that"s the case, do your best to offer a moderate, appealing alternative. Ask your customers to rate your service on a regular basis. This can be done via a short questionnaire included with every product sold or mailed to key clients. Keep the questionnaire short so that it is not a burden for customers to complete. Always let customers know the purpose of the survey is to serve them better. If they fill out the survey and have no problems, it is a reminder of what good service you offer. If issues do arise, they can be addressed. You must be flexible when it comes to your customers and clients. This means doing a project for a client in a pinch, having an early morning meeting even if you like to sleep in, and meeting on Saturday even if you usually reserve your weekends for yourself. Flexibility can also mean getting information for your client, even though it may not be in your area of expertise. Say, for example, you"re catering a wedding and your client needs information on Irish wedding customs. It"s just as easy to make a call to your local library and fax the information to your client as it is to say "I don"t know anything about that." And making that extra effort will ultimately pay off with a very satisfied customer. Make your customers believe they are important to you by always appearing to go the extra mile. Build a little cushion into a deadline and deliver early.

单选题{{B}}PartA{{/B}}{{B}}BackgroundInformation{{/B}}Thedevelopmentandexpansionofabusinessdependsoncustomers.Needlesstosay,nocustomer,nobusiness.Theestablishmentofbusinessrelationsisthefundamentalstepinforeigntradeandininternationalexchangebecausetransactioncanonlybemadeafterthebusinessconnectionshavebeensetup.However,separatingbusinessrelationsawayfrompersonallifetoshowprofessionalismmaynotbethewisechoiceinmaintainingtherelationshipandstrengtheningit.{{B}}MakingBusinessPersonal{{/B}}Oneofthemostcommonmistakespeoplemakewhenbuildingrelationshipsforcareersuccessandrevenuegrowthistreatingbusinesscontactsdifferentlyfrompersonal"friends.Justthinkforamomentaboutthepeopleyouworkwithonaprofessionallevelwhoarealsoclosepersonalfriends.Aren'ttheyalwaysmoreforgivingwhenyouslipupandmorehelpfulwhenyou'reinneedthannewacquaintancesare?Ofcourse!Iguaranteeyourworkwillbeeasier,morejoyful,andmoresuccessfulifyoumakemoreofyourbusinessrelationshipspersonal.Howtodoit?Thesamewayyoumakegenuinefriendsandbuildtrustthroughintimacy;showthemthatbesidesbeingprofessional,you'rehuman.Skipthesmalltalkandgodeepintowhatreallymatters--yourdreamsorfears,yourchildrenorthebusinessissuesthatkeepyouupatnight.Evenbetter,havenewclientsandcontactsandspendtimewithyouandyourfamilyandfriends.Anewfriendofmine,Dr.AjitSingh①,CEOoftheOncologyCare②SystemsGroupofSiemensMedicalSolutionsUSA,startedtakinghistwodaughtersonperiodicbusinesstripsafewyearsagosohecouldspendmoretimewiththem.Ajitrecallsadinnerduringonesuchtripwhenhisdaughterswereinterspersedamongeightadultsatthetable."Theconversationquicklytookonpersonalovertonesbecauseeveryonewantedtointeractwithmykids,"hesays.OnepotentialcustomeraskedAjit'syoungestdaughter,"So,whatareyourdad'sgreatestweaknesses?"Ajit'sdaughterwhisperedsomethingintheadult'sear,andthetableroared.SoontherewastalkofthelatestBritneySpears③gossip,andtothisday,Ajit'sdaughterandthatnow-customer'sdaughterare"Internetbuddies."Thisismorethanagreatstory.It'sabestpracticebecausemanyconstituenciesbenefitedfromtheexperience.Ajit'sdaughtersgottoseefirsthandwhattheirfatherdoesatwork,andthroughtheirtravelstheyareconsistentlyexposedtodifferentculturesandpartsofthecountryandworld.Ajitspendstimewithhischildrenhewouldn'thaveotherwise;andhispresentationskeepimprovingbecausehisdaughters,asAjitreports,neverfailtopointoutflawsinhiswritingonwhiteboardsortoalerthimifhiseye-contactisnotevenlydistributedamonganaudience.WhataboutAjit'scustomers?TheyareendearedtoAjitsomuchthattheyinvitehim—alongwithhisfamily,ofcourse--intotheirlives,tospendtimewiththemandtheirfamiliesandfriends.Asitturnsout,therearealsobenefitsforthebottomline."Notonlyhasthatcustomerdonebusinesswithus,theyhavealsoinfluencedotherpotentialcustomersandhelpedusinestablishinganumberofkeyrelationshipsinthemarket,"Ajitsays."Sure,alotofwhatwetalkaboutinvolvesourdaughters.Butitwasallverygenuineandagreatsurprise.IhadnobusinessmotivationswhenIintroducedmydaughterstothem."Weallhavemoreopportunitiesthanwerealizetooverlapourpersonalandprofessionallives.Afriendsaidtomerecently,"Gee,1onlyhaveonenightinNewYork.It'stoobadIcan'tseeclientAbecauseIshouldreallyseeclientB,instead."Myresponse:"Nonsense!Invitebothclientsout!Andbytheway,you'vebeensingletoolong,soinviteadatealong,too!"Myfriendthoughtoflimitations,whereasIsawabundantopportunity.It'sachancetobeface-to-facewithtwoclientsatonce.(Plus--you'renottheonlyonewhocanbehelpfultoyourclient!You'llbesurprisedhowanotherclientoranyoneelseyouknowcanhelp,also.)Youcankeepupyourpersonallifebyincludingadate,asignificantother,orafewgood,funnyfriends.Mostimportant,itmakesforamuchmorerobust,personalconversationbetweeneveryone.No,youprobablywon'thaveachancetogetyourfivebulletpoints④outaboutwhyyourproductisbetterthanthenextguy's,butthat'sreallynotasunfortunateasyouthink.Chancesarethosebulletpointswon'tmakeahugedifferencewhenthatpersonisdecidingwhosewarestobuy.It'sthepersonal,humanrelationshipthatmattersmost.Inthisdayandage,whenourmostscarceresourceistime,theclosestyoucancometocreatingmoretimeisbyoverlappingagendas.Sotakemoreoftheseopportunitiestomakebusinessmorepersonal,andpleasedon'tthinkyourprofessionalcontactswillthinklessofyou.Infact,usuallytheoppositehappens.Inmostcases,thisblurringofpersonalandprofessionallivesseemstobegoodforbusinessandgoodforourfamilies,ourfriends,andourselves.Notes①AjitSingh,Ph.D.,ispresidentoftheOncology(肿瘤学)CareSystemsGroupofSiemensMedicalSolutions.Ph.D.inComputerSciencefromColumbiaUniversity,masterinComputerEngineeringfromSyracuseUniversity,andbachelorinElectricalEngineeringfromBanarasHinduUniversity,India.②OncologyCare:abranchofSiemens,aleadingproviderofradiationoncologysolutions③BritneySpears:Spearsnews,rumorsandgossipcertainlyentertainitsviewers.Getallthelatestonthealways-newsworthy,usually-clothedstarknownasBritneySpears.④Bulletpoints:keypoints,usuallynotincompletesentences{{B}}Exercises{{/B}}

单选题Being a(n) ______ investor, she always investigates a company thoroughly before purchasing shares of its stock for investment. A. attentive B. prudent C. fussy D. indiscreet

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单选题By tradition, the problem that dictates where our knowledge is ______ divides from two philosophical circles; those who affirm that our knowledge of the world comes from our senses, and those who proclaim that it is only through reason that one can find truths about the world. A. derived B. invalidated C. alleged D. existed

单选题A common tendency is to advocate capital taxation ______ some distaste for capital, perhaps because capitalists are supposedly rich (and therefore disliked), or because they do not derive their income from their labour, which means they do not suffer for it, which is supposedly immoral. A. at the ground of B. to the ground of C. on the ground D. on the grounds of

单选题Questions 23-30Word TipsYou will hear a talk presented by a reporter. This talk is about mergers.You have to complete the sentences 23--30 by choosing the correct answer.Mark one letter A, B or C.

单选题The media, some politicians and commentators tend to ______ these disagreements and try to make it seem that we are opponents, if not outright enemies, caught up in an epic struggle for dominance. A. play up B. play down C. play along D. play back

单选题District officials are no longer interested in using a program ______ by a convicted felon. A. peddled B. filibustered C. spawned D. satirized

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单选题The way to make government accountable is to make it______, so the American people can know exactly what decisions are being made. A. transparent B. invisible C. clear D. opaque

单选题All these call ______ question, from different perspectives, the subjective inference that family decision power equals women's status. A. at B. on C. in D. for

单选题Owing to his recent financial condition, his department is ______ furnished with just a few articles in it. A. lightly B. sparsely C. hardly D. rarely

单选题The mystery deepens for readers who delve into the autobiographical ______ of Charlie Siringo. A. description B. introduction C. work D. oeuvre

单选题An electrical appliance which is double ______ does not have an earth wire fitted. A. inflicted B. insulated C. stifled D. affronted

单选题The government tightly controlled ______ of material. This raw intelligence that went to Saddam would not necessarily be shared even with the deputy prime minister or military. A. dissemination B. dissemblance C. scrutinization D. disposal

单选题As natural resources continue to______. competition will continue to increase between the world's nations for the energy and raw materials. A. shrink B. flicker C. deplete D. vie