完形填空Targeted Talent Management Most large organizations (0) about Talent Management as part of their wider (21). It is a crucial way of securing, developing and motivating people with the right skills and approaches to meet business (22). But how many of our strategic goals are fully (23) by our talented people? All too often, we find that we don''t have the right people in place to fill a (24) when it appears, or we simply can''t keep (25) of the individuals we want. Even worse, talented people may simply not be operating at the (26) we require. So what can we do to (27) these missed opportunities? I believe that the biggest single challenge is achieving genuine "connectedness" between Talent Strategy and Business Strategy. A wide range of people processes often take place without a clear relationship with the (28) aims and culture of the business. Think about (29), performance management and development - to what extent are these processes based on a clear analysis of the talents and skills that people will need to operate at the next level? To what extent do you build people''s capability and (30) to meet the needs of the business in a few years'' time? It is vitally important to build a clear definition of what each organisation really means by talent throughout the organisation. The acid test is simple - do people with these qualities deliver the kinds of business success we are aiming for? A. tell B. speak C. say D. talk EXAMPLE：The correct answer for blank (0) is D.

完形填空Are Improvements Worth Paying for? As goods and services improved, people were persuaded to spend their money in changing from old to new, and found the change worth the expense. When an airline equipped itself with jets, for example, its costs and therefore airfares would (0) , but the new planes meant such an improvement that the higher cost was justified. A new car or wireless washing machine, electric kettle made life so much more comfortable than the old one that the high cost of replacement was amply (21). Manufacturers still cry their wares as persuasively as (22) but are the improvements really worth paying for? In many fields things have now reached such a high standard of performance that (23) progress is very limited and very, very expensive. Airlines, for example, go to enormous expense (24) buying the latest prestige jets, in which vast research costs have been (25) on relatively small improvements. If we scrape these vast costs we might lose the chance of paring minutes (26) flying times; but wouldn''t it be better to see air fares drop dramatically, as capital costs become relatively insignificant? Again, in the context of a 70 m.p.h. limit, with platoons of cars traveling so densely (27) control each other''s speeds, improvements in performance are virtually irrelevant. Small improvements here are unlikely to be worth the thousands anybody replacing a(an) (28) family car every two years may ultimately have spent on them. Let us (29) have cars—or wirelesses, electric kettles, washing machines, light; bulbs—which are made to last, and not made to be replaced. Significant progress is obviously a good thing; but the insignificant (30) from model-change to model-change is not. A. go up B. go back C. go down D. go off EXAMPLE：The correct answer for blank (0) is A.

完形填空Business is the organized effort of individuals to produce and sell, for a profit, the goods and services that (0) society''s needs. Four kinds of resources—material, human, financial, and informational—must be (21) to start and operate a business. The three general types of businesses are manufacturers, service businesses, and marketing middlemen. Profit is what remains after all business expenses are (22) from sales revenue. It is thus the payment that business owners receive for (23) the risks of business primarily the risks of not receiving payment and of losing whatever has been (24) in the firm. Most often, a business that is operated to satisfy its customers earns a reasonable profit. By studying business, you can become a more (25) consumer and investor and be a better employee. And with a working knowledge of business, you may decide to open your own business. Since its beginnings in the seventeenth century, American business has been based on private ownership of (26) and freedom of enterprise. And from this beginning, through the Industrial Revolution of the early nineteenth century, to the (27) expansion of American industry in the nineteenth and early twentieth centuries, our government (28) an essentially laissez-faire attitude toward business. However, during the Great (29) of the 1930s, the federal government began to provide a number of social services to its citizens. Government''s role in business has expanded (30) since that time. A. please B. gratify C. content D. satisfy EXAMPLE：The correct answer for blank (0) is A.

完形填空When you are negotiating with someone, listen for the (0) that he or she might be sending to you. For example, the word "difficult" does not (21) the same as impossible. Imagine you are staying in a hotel, and you want to change your room. The manager''s answer, "That would be difficult, Sir", does not mean that he is saying "no". It just means that he wants to know (22) you are prepared to offer him in return for the change of room. If you (23) you will cause him a lot of trouble if he does not change your room, he might (24) it would be better for him to do as you ask. If you are buying a new car, and want to pay less than the price being asked, then the salesman''s (25), "I''m sorry, but we never negotiate on the price" means that they do negotiate on other things, like the (26) time or the "extras" that might be available as part of the purchase. In all of these (27) the message is never communicated in clear terms. In any negotiation, the two "players" wish to get as much out of it as they can, of course. In the three (28) above the salesmen and the hotel manager are hoping that you will accept their price or conditions but their "messages" make it clear that there may be (29) for movement and compromise. In a successful negotiation, the two sides move towards each other and reach agreement on conditions that (30) both sides. A. phrases B. words C. meanings D. messages EXAMPLE：The correct answer for blank (0) is D.

写作题Question 2 Your company is concerned about the customers'' inability to placing orders because of tied up phone lines. Your manager has asked you to write a proposal for a rearrangement of phone line use in the company. Write your proposal, including the following: a description of the problem an explanation of what has caused the problem a recommendation for a rearrangement a description of possible benefits from the rearrangement Question 3 Your company hopes to maintain its highly valued reputation for being ethical. However, it may be vulnerable to lawsuits against the employees'' use of pirated software. You have been asked to write a report concerning the acquisition and distribution of pirated software in your company. Write the report for your manager, including the following information: how extensive is the use of pirated software in your company how pirated software is acquired and distributed among the employees how pirated software can be cleaned out of the company Question 4 Your company has decided to give a banquet to its major clients before the Christmas season. In charge of scheduling this banquet, you need to write a letter to the CEO to get his approval of your choice for the place to hold the banquet. Write the letter to the CEO: explaining the purpose of writing this letter describing the research you have made on the hotels and restaurants that are considered candidates for the place explaining why you are in favor of this particular hotel reemphasizing your hope to get his approval or suggestion

写作题Question 2 Your company hopes to get insights into the hiring of adults with mild mental retardation and its effects on the running of the company. You have been asked to write a proposal for strategies of employing mentally disabled people in your company. Write your proposal, including the following: a brief description of the current policy of the company regarding the hiring of disabled people an analysis of mentally disabled people''s capability of performing certain tasks in your company a description of the benefits from hiring these people recommendations for training strategies Question 3 Your company, an international hotel business, has been considering expansion in a foreign country. You have been asked to write a brief report which evaluates a particular city''s potential of being the site for a new hotel. Write the report for your manager, including the following information: why the city is a good location for a new hotel what merit special attention if the hotel has to be successful what needs further notice Question 4 Your manager has received a request from one employee for reimbursement for expenses of a business visit to customers. The manager has decided that some of the expenses should not be covered by the company. You have been asked to write a letter informing this employee of this decision. Write the letter to the employee, acknowledging his right for reimbursement for some business expenses clarifying the expenses that will not be covered and explaining why stating the procedure for getting reimbursement from the company

写作题Question 2 Your company needs to secure credibility in ways other than advertisements. Your manager feels that the company can gain reputation if more of its employees publish articles in journals. You have been asked to write a proposal regarding the need to encourage the employees to write articles for professional journals. Write your proposal, including the following: a brief description of the employees'' engagement in writing article for scholarly journals an explanation of why published articles can contribute to the company''s credentials and credibility in terms of its technical expertise recommendations for incentive measures that urge the employees to consider writing articles for journals Question 3 Your company has been keen on screening out socially inappropriate messages from all of its advertisements. You have been instructed to write a report about biased ads which foster a negative stereotype of some group. Write the report for your manager, including the following information: what stereotypes of people have been evidenced in the ads why it is compelling to stop running or changing the ads in their current forms what general lesson can be learnt from this incident Question 4 Your company, which runs a transportation business, has received a letter requesting adjustment on damaged shipment from a client. You are responsible for writing letters to inform clients of how reimbursement is made to clients under such circumstances. Writing the letter to this client: expressing your awareness of this affair and your apology for the damage informing him of the granted adjustment reminding him of what needs to be done before the reimbursement is made

写作题Question 2 Your company has received a request from a customer for priority service and decided that it would be appropriate to grant this request. You have been asked to write a letter to explain to the customer why his request is not accommodated. Write the letter to the customer: expressing concerns with the customer''s difficulties emphasizing the company''s commitment to providing service to the customers clarifying the company''s policy and why the request is not justifiable Question 3 Your company has been forced to downsize, and it wants to provide the best possible support to employees who now must look for other jobs. The director of human resources has asked you to write a report of effective outplacement support that has been provided in other companies. Write the report for the director, including the following information: what help has been provided by other companies what have been the effective ways of providing such help what outplacement support the company can provide for its own employees Question 4 Your company has realized that too much time has been wasted by its employees on using computers in inefficient ways. You have been asked to write a proposal for efficient use of computers by the employees. Write your proposal, including the following: a description of the employees'' inefficient use of computers suggestions for improvements with their use of computers an explanation of the benefits from these improvements recommendations for administrative policies that assure the changes

写作题Question 2 Your company, a center for adults with handicaps, has been unsatisfied with its failure to respond to people who need to know the whereabouts of the clients. You have been asked to write a proposal concerning the possible improvement with the center''s service. Write your proposal, including the following: a description of problems causing people to lose track of where the clients are an explanation of why knowing where the clients are is important a recommendation for the kind of change that should be made to the service Question 3 Your company has been under the pressure from both inside and outside to eliminate its sexist discriminations particularly against female employees. You have been asked to write a report examining potentially sexist decisions and politics permeating the company''s management. Write the report for your director, including the following information: why the company''s policies and procedures need to be scrutinized for sexism what policies and procedures are likely to be considered sexist what solutions should be created Question 4 Your company needs to hire an accounting firm for auditing service in order to get a major loan. You have been asked to write a letter of inquiry to an accounting firm about audits. Write the letter to a manager of the firm: stating your need for their service explaining the purpose of having your financial records reviewed describing the business you are engaged in expressing your hope for quick response from the accounting firm

写作题Question 2 Your company has been concerned with the disposal of its used computers which have not been fully depreciated. You have been asked to write a proposal concerning better ways of disposing used computers. Write your proposal, including the following: a description of what has happened to the old computers in the past a description of a new way of disposing of used computers an explanation of why this new approach is sound recommendations for further research on this approach Question 3 Your company has been receiving complaints about the employees'' manner of answering phone calls from customers. Your manager has asked you to write a report of the problems with the way the employees handling phone calls from customers. Write the report, including the following information: why phone calls from customers are of significance to the company what complaints there are about the employees'' manner of answering phone calls what can be done to redress the problems Question 4 Your company has not been paid promptly by some of the clients. Your manager has asked you to write a letter to the manager representing the client to urge the payment of the bill. Write the letter to the manager: reminding him of the bill past due explaining that the delay is not your fault and therefore, not justifiable clarifying when and how the payment should be collected

写作题Question 2 You company has just started a marketing campaign, part of which is to mail brochures to the secretarial staff working with the potential clientele. You have been asked to write a report about the effectiveness of this move based on a survey. Write the report for your manager, including the following information: what has been done with the survey what results have been elicited through the survey what changes should be made to the campaigning strategies Question 3 Your company has decided to hire a professor of history as archivist. You have been asked to write a letter informing him of his appointment. Write the letter to the professor: announcing his appointment as archivist outlining the priorities for his work specifying the amount of salary and conditions for increase Question 4 Your company has planned to evaluate the use of a particular test of job applicants or employees that aims to assess their personality and integrity. You have been asked to write a proposal concerning the adoption or abandonment of this test. Write your proposal, including the following: a brief description of the test a description of its major trait that accounts for your proposition a citation of experts holding various opinions your recommendation

问答题Task Sheet for Candidate A Task Sheet 1A: Staff promotion: the importance of promoting employees with great achievementsB: Customer relations: how to set up an effective customer services systemC: Advertising: how to advertise a new product effectively Task Sheet for Candidate B Task Sheet 2A: Recruitment: how to ensure that job advertisements attract appropriate applicantsB： Staff management: the importance of assessing staff performance effectivelyC: Transport: the importance for a company to provide free transport for its employees

问答题Is advertising important or not? What factors must one take into account when developing advertising strategy?

问答题 Question 2 Your company has been concerned with the disposal of its used computers which have not been fully depreciated. You have been asked to write a proposal concerning better ways of disposing used computers. Write your proposal, including the following.. a description of what has happened to the old computers in the past a description of a new way of disposing of used computers an explanation of why this new approach is sound recommendations for further research on this approach Question 3 Your company has been receiving complaints about the employees' manner of answering phone calls from customers. Your manager has asked you to write a report of the problems with the way the employees handling phone calls from customers. Write the report, including the following information: why phone calls from customers are of significance to the company what complaints there are about the employees' manner of answering phone calls what can be done to redress the problems Question 4 Your company has not been paid promptly by some of the clients. Your manager has asked you to write a letter to the manager representing the client to urge the payment of the bill. Write the letter to the manager: reminding him of the bill past due explaining that the delay is not your fault and therefore, not justifiable clarifying when and how the payment should be collected

问答题{{B}}Training: the importance of providing training for company personnel{{/B}}

问答题 Grooming?

问答题{{B}}Can you tell me about your future career plans?{{/B}}

问答题For two candidates Developing internal communication strategy The company you work for is considering developing sound internal communication strategy to strengthen the effective communication among staff. As the director of human resource department, you have been asked to hand in a proposal. Discuss and decide together: what is the importance of a sound internal communication strategy for a company what factors should be considered in developing a sound communication strategy. For three candidates Developing internal communication strategy The company you work for is considering developing sound internal communication strategy to strengthen the effective communication among staff. As the director of human resource department, you have been asked to hand in a proposal. Discuss and decide together: what is the importance of a sound internal communication strategy for a company what factors should be considered in developing a sound communication strategy list some benefits of effective internal communication.

问答题{{B}}Question 2 {{/B}} · You are Financial Advisor to a toy manufacturer。You have been asked to write a proposal about money management in the coming financial crisis． · Write the proposal．including the following points： ——refinement of your business processes， ——re-evaluation of your creditors and debtors， ——setting aside of savings for the worst times．

问答题Question 2 ·Your company recently sponsored an event and the head of marketing has asked you to write a report about it. · Write your report for the head of marketing, · outlining the reasons for choosing to sponsor the event · describing the positive outcomes of sponsoring the event ·explaining the disadvantages that resulted from sponsoring the event · making recommendations concerning future sponsorship activity. · Write 200-250 words. Question 3 ·The managing director of the company you work for has invited suggestions for new regional markets the company could consider entering. You have decided to put forward a proposal concerning this. · Write your proposal for the managing director · identifying the market you propose · explaining the potential advantages of this market · suggesting how the company should approach entering this market · mentioning risks that might be associated with this market. · Write 200-250 words. Question 4 · The organization you work for has identified a number of training needs and has decided to commission external trainers to provide the necessary training. The head of Human Resources has asked you to contact a local training company about this. · Write a letter to the head of the training company, including the following information ·an introduction to your organization ·a description of your company's training needs · an outline of the form you think the training should take · details of practical considerations relating to the training arrangements. · Write 200-250 words.