填空题Latterly similar dark and cynical humour {{U}}is evidenced{{/U}} in the development of acronyms and abbreviations relating to the field of customer service, especially {{U}}in the context of{{/U}} IT and healthcare, {{U}}for which{{/U}} an additional healthcare acronyms {{U}}listing{{/U}} appears below separately, due to its richness and diversity.

填空题Phone Message Company: Expo Packaging Goods: 9. ______ Order number: 10. ______ Quantity: 11. ______ Delivery date: 12. ______, 13. ______ Time: 14. ______ Message taken by: 15. ______ Date: 6th January Time: 9:45

填空题Read the following tongue twisters.

填空题A. Customer service departmentB. Design departmentC. Engineering departmentD. Facilities departmentE. Finance departmentF. Human resources departmentG. Legal departmentH. Shipping and receiving department

填空题·Look at the notes below.·Some information is missing.·You will hear a woman booking a train ticket.·For each question 9-15, fill in the missing information in the numbered space using a word, numbers, or letters.·After you have listened once, replay the recording. Sales trip to Paris - train detailsDeparture time: (9) ______Train number: (10) ______Coach and seat number: (11) ______Price charged: (12) ______Check-in desk: (13) ______Booking reference: (14) ______Contact name: (15) ______

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填空题·Look at the notes below.·Some information is missing.·You will hear Alan French, the Managing Director of A2Z Racing, talking at a public meeting about his future plans.·For each question 16-22, fill in the missing information in the numbered space using one or two words.·After you have listened once, replay the recording. {{B}}NEW RACETRACK IN BRAMFORD{{/B}}New racetrack will be where the (16) ______ used to be.Work begins: (17) ______ PARTNERS: SPC and RunwellsSPC will provide an on-site (18) ______ and a sports caf6.Runwells manufacture (19) ______ Runwells will provide everyone with (20) ______ TRACK USE:- racing twice a month- Police and ambulance need it for (21) ______ their drivers.FUTURE PLANS:- possibility of building a (22) ______

填空题● Look at the talbe below. ● Some information is missing. ● You will hear a talk for new employees at Higgins Electronics. ● For each question 9-15, fill in the missing information in the numbered space using a word, numbers, or letters. ● After you have listened once, replay the recording. Reception Accounts Research and Development, Canteen Production Dispatch Personnel Sales After-sales Managing Director Fourth floor: (9) ............................. Third floor: (10) ............................. (11) ............................. Second floor: After-sales (12) ............................. (13) ............................. First floor: Sales (14) ............................. Ground floor: Reception Production (15) .............................

填空题Profits decreased steadily throughout the three year period.

填空题A: Reception B: Maintenance C: Finance D: Manufacturing E: Training F: Distribution G: Marketing H: Personnel

填空题\r\n \r\n \r\n OUSTOMER DETAILS\r\n \r\n Name　　　　　　　　　　　　　Mr. 18. ______\r\n \r\n Company　　　　　　　　　　　Reading High School\r\n \r\n Address　　　　　　　　　　　No. 41, 19. ______ Street\r\n \r\n Tel　　　　　　　　　　　　　20. ______\r\n \r\n Order DetailsItem　　　　　　　　　　　　　21. ______ entitled "Evaluation"Quantity/Amount　　　　　　　22. ______ copies\r\n \r\n \r\n

填空题{{B}} Questions 6-10{{/B}} · Look at the list below. It shows the contents of a Web. · For questions 6-10, decide which part (A-H) each person should visit. · For each question, mark one letter (A-H) on your Answer Sheet. · Do not use any letter more than once. {{B}} CONTENTS{{/B}} A. Home B. Business C. World D. People E. Finance & Economy F. Markets & Data G. Science & Technology H. Books & Arts

填空题Profits rose slightly in March and then declined steadily in April and May.

填空题·Read the memo and the advertisement below.·Complete the tour information form on the opposite page.·Write a word or phrase (in CAPITAL LETTERS ) or a number on lines 41-45 on your Answer Sheet. {{B}}MemorandumTo Linda BamberFrom Walter Harrison{{/B}}LindaIt is said that Sun Express is a good travel agency, and they offer a 10% discount for groups of more than 20. Can you please fill in the tour information card and pass it over to members of our team? We may decide on our tour venue at the meeting of 16 April.Thanks.Walter {{B}}Sun Express takes you to Mexico{{/B}}This year Sun Express is organizing the best Mexican holiday ever! You’ll have a chance to see the Aztec Mexico, the Mayan Mexico and the Spanish colonial Mexico as we take you from Mexico City right down to the south. For further details of the places you’ll visit see pages 8-9.Prices are per person and include accommodation in a superior class hotel and all meals. All rooms have private facilities.Departures every Saturday. All flights with Pekar Airways direct to Mexico.Price: ＄1.200.Supplement for a single room: ＄200Please quote tour No.5210 when booking.20 GLOUCESTER PLACE, CROYDON,CR1 2DH TEL 081 241 9273 FAX 081 243 1945{{B}}Tour Information FormNAME OF COMPANY (41) ______DESTINATION MexicoPRICE (42) ______DEPARTURE (43) ______DISCOUNT (44) ______CARRIER (45) ______{{/B}}

填空题Fill in the blanks with the given words in the brackets. After listening, imitate reading all the sentences.

填空题/r/n /r/n /r/n Bicycle Renting Registration/r/n /r/n DATE/r/n 7th July/r/n /r/n TIME/r/n 12:30/r/n /r/n BICYCLE TYPE/r/n (16) bikes/r/n /r/n QUANTITY/r/n (17) /r/n /r/n PERIOD OF HIRING/r/n (18) days/r/n /r/n HIRER'S NAME/r/n (19) /r/n /r/n CONTACT NO./r/n (20) /r/n /r/n ROOM NO./r/n (21) /r/n /r/n RENTALSHOP ADDRESS/r/n (22) Teckman Street

填空题Sales fell on 1999 and rose again to reach the 1998 sales.

填空题Lookatthesegraphsandusetheinformationtocompletetheparagraphs.Theformalworkingweekis40hours,buttheaverageSwedeclocksuponly{{U}}{{U}}1{{/U}}{{/U}}.Onatypicalday,oneineveryfourworkersisnotintheofficeorfactory.Ofthis25%,lessthanhalfaresick.Theothersarelookingafterchildren,onstudyleaveoronholiday.Swedishworkershave{{U}}{{U}}2{{/U}}{{/U}}days'holidayayear.TheaverageJapaneseworkerspends{{U}}{{U}}3{{/U}}{{/U}}hoursaweek,or2,100hoursperyear,attheofficeorfactory.Only30%workafive-dayweek.TheJapanesehave{{U}}{{U}}4{{/U}}{{/U}}days'paidholiday,butmanyworkerstakeonlyhalfofthat.

填空题Who has the highest position?