问答题A: We need a steady working site, not a place for office politics. As we all know, environment will affect one"s mood of working. B: Yes, beside hard conditions like nice decoration, advanced office equipment, elegant meeting room and etc., some soft conditions may be more important for the person in it. A: Speaking of office politics, I believe that lots of people know the actual harmfulness of it. B: Well. The main point I want to say is that I wish HRD could solve the fluctuation of psychological emotion in office, or office ambience. A: You mean HRD should know what had happened through people"s expressions, movements and tones? B: That"s right. One role of HRD should be communication. It should notice what happened yesterday, what happens now, and predicts what will happen soon. A: The role of HRD is quite important, so it needs to have profound working experience related to human management. B: Absolutely. HRD should walk into almost every place of the whole company. It should observe everything, from the ornaments on the table, contents of the blackboard, place of files, neatness of the office, to the mood of staff when they enter into office, all should be evaluated and analysed. A: I cannot agree more. B: If a company wants to develop, it must keep harmonious working environment and staff should be united. If any part appears problems, the whole system may be destroyed. A: We don"t need a conflicting atmosphere, but a joyous one.

问答题· Discussion--about 5 minutes · In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. · For two candidates Some overseas client are going to visit your company next week. Discuss the situation, and decide: · What to consider when you organize for the vistors · decide which one you think is most important. · For three candidates Some overseas client are going to visit your company next week. Discuss the situation, and decide: · What to consider when you organize for the vistors · decide which one you think is most important · talk about how to avoid the previous mistakes when accepting clients.

问答题Some verbs are used + -ing OR + to__ with NO difference in meaning: begin continue hate intend like love prefer propose start She began to make/making enquiries. I love to eat/eating Chinese food. She hates ______ alone in restaurants. Which plane do you propose ______? After the meal we continued ______

问答题Idon't enjoy talking on a phone I prefer to send an e-mail or write the letters

问答题 Are brand names being pushed off the shelf? According to the Wall Street Journal: "More and more shoppers are by- passing household names for the cheaper, no-name prod- ucts one shelf over. This shows that even the biggest and strongest brands in the world are vulnerable." It has been clear for some time - principally since recession began to be felt in the major economies of the world - that the strength of brands has been under fire. During the second half of the eighties, the Japanese, for example, showed themselves willing to pay a huge pre- mium to buy goods with a smart label and image to match: they were fashion victims par excellence, be it in choosing their luggage (Louis Vuitton was much favoured) or in buying their booze, where a 20-year-old version of a good malt whisky could fetch the equiv- alent of ~60 or more. Over the past year or two, that en- thusiasm to spend big money on a classy label has waned markedly. But we may be witnessing the death of the brand. First, every story that now appears about the troubles being experienced by makers of luxury goods triggers wise nods and told- you-so frowns. Two days ago, LVMH in France, which owns Moet et Chandon champagne, Louis Vuitton and the Christian Lacroix fashion house, reported lower earnings for the first half of 1993 than it did a year ago. As David Jarvis, in charge of the European operations of drinks company Hiram Walker, puts it: "A few years ago, it might have been considered smart to wear a shirt with a designer's logo embroidered on the pocket; frankly, it now seems a bit haft." This conclusion fits with one's instincts. In the straitened nineties, with nearly 3 million out of work and 425,000 people officially classed as homeless in England alone, conspicuous consumption now seems vulgar rather than chic. But just because flashy, up-market brands have lost some of their appeal, it does not follow that all brands have done so. Cadbury's Dairy Milk is just as much a brand as Cartier watches. Tastes may have shifted downmarket, but that does not mean that they have shifted from flash-brand to no brand. The second strand of the brand argument is tied intimately with the effects of recession. No one yet knows to what extent the apparent lack of some brands' appeal is merely a temporary phenomenon. It may well be that, deep down, we would still love to own a Louis Vuitton suitcase rather than one from Woolworth's but while we are out of work or fearing that our job is at risk, we are not prepared to express that preference by actually spending the cash. Third, the example of Marlboro is an extreme one. The difference in price be- tween premium brand cigarettes and budget rivals in the US had become huge during the 1980s: a packet of Marlboro or Camel might cost 80 per cent more than a budget variety. Few brands in any area of consumer goods could hope to maintain so great a premium indefi- nitely. And fourth, in looking at the brands argument globally, it is too easy to become misled by what is happening in an individual market. In the UK as a whole, about one third of groceries are under super- markets' own labels. In the USA the proportion is only 20 per cent. But it does seem that the gradual shift from manufacturer-branded to retailer-branded goods is worldwide. As David Jarvis of Hiram Walker says: "We believe that brands will retain their halo, but people are less inclined to pay for something just because it's a fashion ac- cessory. They need to be re- assured that the product is intrinsically better." Reports of the death of the brand have been exag- gerated. Reports of the death of the de luxe brand may" be premature, but sound much more plausible.

问答题· You are the General Manager of Kao Lan Tractors. You are looking for ways in which you can increase your business and you have asked two senior members of your staff to conduct a survey of opinions of your tractors as well as those of Nikko Tractors, your chief competitors. Read the following table showing the results of the survey. · Use the information in the table to write a short report ( 100～120 words) about the manufacture and sales of your company's tractors in comparison to Nikko Tractors. Suggest ways in which improvements can be made./r/n /r/n /r/n /r/n Kao Lan/r/n Nikko/r/n /r/n Pricing/r/n Good ( = cheap)/r/n Average/r/n /r/n Quality/r/n Average/r/n Excellent/r/n /r/n Reliability/r/n Good/r/n Very Good/r/n /r/n Ease of servicing/r/n Very Good/r/n Average/r/n /r/n Appearance/r/n Poor/r/n Good/r/n /r/n Availability/r/n Good/r/n Excellent (Grades = Poor, Average, Good, Very Good, Excellent)

问答题Further modifications will be made to this service to other customers. The suppliers ______

问答题when you are showing someone you know fairly well which button to press on a machine? ______

问答题PART ONE·You have received an e-mail from a customer who in the e-mail complained that he had received 100 green colour jackets instead of 50 green and 50 blue colour jackets. In order to solve the problem and find out the facts, you write a short note to the clothing store.·Write a short note to Mr. Randy Simon, who is in charge of delivering goods from clothing store. ·Tell him about the claim ·Mention the date of delivery ·Ask for the duplicate invoice·Write 30--40 words on your Answer Sheet. NOTEDear Mr. Simon,

问答题The order arrived late but we were able to supply the goods on time. Although ______

问答题·YouworkasthesecretaryoftheManagingDirector.Youareaskedbyhimtowriteareplytothefollowingletterwhichhereceivedyesterday.·Lookattheletterbelow,onwhichtheManagingDirectorhasdraftedsomenotes.·Then,usingallyourhandwrittennotes,writeyourletterofclaim.·Write120-140words.

问答题· You are the secretary at the Birmingham branch of CADE Hazards. Your boss has asked you to organize a one-day conference. You sent this memo to the Conference Organizer, and received her memo in reply. 1. Your memo to the Conference Organizer. To: Conference Organizer, CADE Group Head Office, London From: Secretary, CADE Hazards, Birmingham Date: 23 April, 2004 Re: Arrangements for CADE Hazards one-day Conference Please let me know if you can make arrangements based on the following: Venue--Preferably Natt Conference Centre, Itching, Hefts. Date--5 June, 2004 Times--Registration 08:30--09:00. First session 09:15. Last session scheduled to end at 16:30 Number attending--Estimated 40 Room requirements--Main conference hall with usual audio-visual facilities + 4 side rooms for small group meetings. Travel--Contact Sid's Cabs for transfers from Itching station to Conference Centre Food, etc--Arrange coffee and tea mid-morning and mid-afternoon, buffet lunch (check on arrangements for vegetarians) Other--Check if any participants require overnight accommodation and arrange with Natt (Company will pay room and breakfast only) 2. This is the Conference Organizer's reply. Natt available only 4 June in that week. Change the date of conference or find a different venue? Natt can do conference rooms, refreshments, lunch (incl. vegetarian). Need to know exact numbers by 30 May. Five delegates need accommodation. No residential accommodation at Natt, but local hotel has vacancies (advance payment required). Travel: all participants coming by car, except 5. Two taxis arranged with Sid's Cabs (who pays?). 3. You also received this note from your boss. As this month is the tenth anniversary of the founding of the CADE group of companies, we should arrange some kind of a dinner in the evening after the conference. · Write a report of 100～120 words to the Head Office Conference Organizer telling her what you have finally decided about the arrangements for the conference, including the evening dinner. · Use the information in the documents above.

问答题______? We'll probably be staying till Friday morning.

问答题{{B}}Practise answering these questions.{{/B}} What kinds of work are most popular in your home town? Which aspect of your work/studies do you enjoy most? What are you planning to do next in your career? Do you use computers much in your work/studies? What changes in business do you expect will happen in the future?

问答题A CV which gives too much information ______

问答题·You are the manager of a small export company. Peter Watson, an important client, is visiting your company for three days from 22nd October. ·Write a note words to your secretary: ·asking her to book a hotel room ·saying where the hotel should be ·giving her the dates. ·Write 45-50 words.

问答题You are a manager in an international company. You want to reduce the company's spending on courier services. Write an email to the staff in your department: explaining that spending on courier services has risen suggesting how savings could be made saying how the money saved will be used. Write 40-50 words.To…All staffCc…Subject: Courier services

问答题Inthispartofthetest,youaregivenadiscussiontopic.Youhave30secondstolookatthepromptcard,anexampleofwhichisbelow,andthenaboutthreeminutestodiscussthetopicwithyourpartner.Afterthattheexaminerwillaskyoumorequestionsrelatedtothetopic.FortwocandidatesForthreecandidatesFollow-onquestions·Doyouthinkacompanybenefitsfromholdingconferencesforitsemployees?(Why?/Whynot?)·Doyouthinkyouwouldenjoygoingtoaconference?(Why?/Whynot?)·Howimportantislocationtothesuccessofaconference?(Why?/Whynot?)·Coulditbeaproblemifseveralmanagersinacompanyareawayatconferencesatthesametime?(Why?/Whynot?)·Shouldacompanystopsendingstafftoconferencesifitishavingfinancialdifficulties?(Why?/Whynot?)·Apartfromhavingconferences,whatotherwayscancompaniesencourageteamworkamongtheiremployees?(Why?)

问答题设备租用 What is important when...? Renting office equipment ● Needs ● Costs ● ●