填空题Telephone Etiquette Proper Telephone Etiquette is more important than ever in today's business environment. Much of our business communication takes place on the phone: in the office, at home, in the car, virtually anywhere. In this area, proper phone technique can make or break deals or relationships The following are some guidelines to help you use the phone as a powerful tool. First is the greeting. When answering the phone for business, be sure to identify yourself (and your company, if applicable). (8) Thus, the other party does not think they have reached a wrong number. Use proper phone etiquette from the start. You want to be sure to be polite to the gatekeepers i. e. secretaries, receptionists etc. that answer the phone for your business contacts, as they are the ones who have the power to put you through. They may sit outside the office, but they too have influence and power so a greeting such as "Good morning" is important. (9) Some business relationships, especially in fields like sales, start or stall right at the front desk. When you have reached the party, if your call has been expected, remind them of the prior conversation and appointment. People get busy and can seem surprised until you remind them of where they should remember you from. (10) Calling unannounced is much like dropping in and you shouldn't overstay unless invited. If the other person does not have time, briefly state the purpose of your call and ask for an appointment to follow up at a later time. Have a phone diary. Keep a pencil and pad near the phone and jot notes during phone conversations. This will help you actively listen and have a reference for later. (11) This lets the other person know that you care about what they have to say. Recap at the end of the call, using your notes, and repeat any resolutions or commitments on either side to be sure you are both on the same page. End the call on a positive note by thanking the other person for their time and express an interest in speaking with them again (if that is true). (12) A gracious goodbye leaves the door open for further communication and in this day of mergers and acquisitions you never know with whom you will be doing business with in the future, so burning any bridges, or telephone lines, would be unwise.A. Employ active listening noises such as 'yes' or 'I see' or 'great'.B. It would also be wise to learn and use the names of the top assistants.C. If not, just let them know you appreciated them speaking with you and end the call.D. If your call is not expected, unless it will be a short call, ask the party if they have the time for you.E. Remember, do not end the call abruptly.F. If answering someone else's line, be sure to include their name in your speaking.G. In this area, proper phone technique can make or break deals or relationships.

填空题{{B}}How to approach Listening Test Part Two{{/B}}· This part is in two sections. In each section you listen to five short monologues, spoken by five different speakers; You will hear the first section twice, and then the second section twice.· For each monologue you must choose one out of eight options.· First read the task carefully, and make sure that you know what you need to decide.· Listen for the overall meaning of each monologue. Do not choose an answer just because you hear the same words in the recording as in the question.· Decide on your final answer only after you have listened for the second time.· Check that you have not used the same option more than once.{{B}}Section One{{/B}}· You will hear five short recordings.· For each recording, decide what each speaker's goal is for their career.· Write one letter (A- H) next to the number of the recording.· Do not use any letter more than once.· You will hear the five recordings twice. A to gain promotion to a more responsible positionB to specialise in a particular aspect of their workC to live and work abroadD to be recognised as an innovatorE to go into business on their ownF to travel on business more oftenG to join another companyH to start working in a different field

填空题BICYCLE RENTING REGISTRATION Date: 7th July Time: 12:30 Bicycle Type: (9) bikes No. of Bicycles: 2 Period of Hiring: (10) days Hirer's Name: (11) Contact No: 0708112-ex. Room (12)

填空题Phone Message PadFor: Ben StillerFrom: Aaron BlaiseMessage: Aaron Blaise from (5) ______rang. He needs the figures in next (6) ______report for the (7) ______meeting tomorrow. Please call him as soon as possible, It is (8) ______.

填空题Telephone MessageTo: John WhiteDate: 19/10/00Patrick Fisher rang to say our new (1) would be delivered tomorrow. You need to tell Sarah Robbins, the (2) where to (3) them.Please phone Mr Fisher on (4) if there are any problems.

填空题A. Effective Time Management B. Training That Works C. An Explanation to Advertising D. How to Advertise Successfully E. Organising a Successful Conference F. The Perfect Personal Assistant G. How to Compose Effective Letters H. Passing Your Interview

填空题Business Planning A Business planning is a process that involves the creation of a mission or a goal for a company, as well as defining the strategies that will be used to meet those goals or mission. The process of business planning can be very broad, encompassing each aspect of the operation, or be focused on particular functions within the overall corporate structure. Often, business planning involves the utilization of resources within the company as well as engaging the services of consultants to assist in designing and implementing the plan. B There are several points in the life of a business when the process of business planning is an essential task. Starting up a new company involves performing at least rudimentary business planning in order to address such factors as defining the goals of the company, obtaining operating licenses, incorporating the business if appropriate, and defining the basic structure for the new business. Along with these factors, business planning will also address the issue of what goods and services to offer and how to go about producing those core products. C A second stage when business planning comes into play is when an existing company wishes to expand operations. The business planning will determine what is needed in order to manage the expansion process, especially in regards to financing new facilities, expanding sales and marketing efforts, or designing a new communications infrastructure to meet the needs of the expansion. It is not unusual for consultants to be called during this type of business planning, as the process often involves a drastic overhaul of the company's operations. D Business planning may also be advantageous in the event of acquisitions. For example, Company A decides to buy Company B and integrate their operations into the overall company structure. This will often mean developing a business plan that addresses issues such as negotiating new service contracts with vendors to include the acquired company, combining some functions or physical locations in order to maximize efficiency, and rearranging departmental functions and the personnel who will staff those departments.

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填空题{{B}}PART ONE{{/B}}{{B}} ·Read these sentences and the following texts. ·Which text does each sentence (1—7) describe? ·For each sentence mark one letter (A, B, C, D or E).{{/B}} {{B}} A. Consultant{{/B}} 1. Major in Management or similar fields. 2. Master Degree. 3. Computer literacy. 4. Fluency in both written and spoken English. 5. High motivation and initiative. 6. High degree of professional integrity and personal drive. 7. Excellent communicational and organizational skills. 8. Ability to work as part of a team. 9. Willingness to travel.{{B}} B. Intern{{/B}} 1. Solid telecommunication and computer background. 2. Solid knowledge about C/C++. 3. Good communication skills and fast learning capacity. 4. Prefer: Basic knowledge about Linux and WINCE. 5. Prefer. Master student or undergraduate of CS or EE.{{B}} C. Project Assistant{{/B}} 1. Bachelor Degree or above. 2. Above CET-6, good at spoken and written English. 3. Quick understanding, good at communication and writing. 4. Honest, Earnest, Responsible and Ambitious. 5. Frequent user of MS office system. 6. Knowledge or experience of programming, website construction or art design preferred.{{B}} D. Human Resources Officer{{/B}} 1. University degree. 2. At least two to three years' hands-on working experience in recruiting for a sizable multinational company. 3. Familiarity with local recruitment channels, practices, and a proven successful record in past recruitment work. 4. Good communication and interpersonal skills, team spirit, ability to work under pressure, independent and mature. 5. Proficiency in both written and spoken English. 6. Good computer skill in Microsoft Office, i. e. Word, Excel, Powerpoint.{{B}} E. Trade Operations Assistant{{/B}} 1. More than one year's working experience preferred but fresh graduates with good attitude would be considered too. 2. Good typing skills. 3. Basic PC skills and English language skills. 4. Vocational school graduates preferred. 5. Basic knowledge of Imp/Exp, trade services, banking, finance or accounting. 6. Willingness to work eight-hour shift averaging 40 hours per week.

填空题{{B}}INFORMATION FOR CANDIDATES{{/B}}· There are forty-five questions on this question paper.· You must write all your answers on the Answer Sheet.{{B}}PART ONE{{/B}}· Look at the statements below and the information about seminars on the opposite page.· Which seminar (A, B, C or D) does each statement 1-7 refer to?· For each statement 1-7, mark one letter (A, B, C or D) on your Answer Sheet.· You will need to use some of these letters more than once. {{B}}AAccess Databases{{/B}}This seminar teaches you how to design and implement a smart user interface, giving you a robust, professional application with low maintenance and training requirements. A poorly designed and implanted interface can cause excessive support calls, data entry errors and user dissatisfaction. In this seminar you'll learn how to do forms tight, you'll learn the secrets of how expert Access developers use all of the power of the Access forms design tools and features to build applications users will love.{{B}}B SQL Server 2000{{/B}}In this seminar, you'll learn about the new features you can use in SQL Server 2000. You'll explore the interface changes in Enterprise Manager. You'll learn about the new relational database features. You'll dig into the how and why of user-defined functions. You'll learn how to run multiple instances of SQL Server on the same machine. After this seminar, you'll be ready to take full advantage of the rich set of features available in SQL Server 2000.{{B}}CStored Procedures Basics{{/B}}In this seminar, you'll learn how to build robust and powerful stored procedures and how they are used to not only improve the performance of database applications, but to help protect critical data as well. You'll learn about input and output parameters, and how to add error handling and transaction processing to the stored procedures that you build. After this seminar, you will understand the many benefits of stored procedures, and you will feel comfortable using them in the database applications you build.{{B}}DActiveX Automation{{/B}}Learn how to use ActiveX Automation, and you can communicate with and control all types of Automation-enabled products and components. This seminar teaches you to exchange data with and even run commands in other programs. You'll learn how to set up an Automation-enabled application, and how to hook into Word, Outlook, and other products and components. You'll learn how to use Office components to perform tasks such as creating reports, generating charts, and even doing E-mail.

填空题The author's attitude towards the difference between a manager and a leader

填空题{{B}}PART FOUR{{/B}}{{B}} ·Read the following text. ·Choose the best word to fill each gap. ·For each question (19—33) mark one letter (A, B, C, D) on your answer sheet.{{/B}} A federal appeals court cleared former baseball star Steve Garvey of{{U}} (19) {{/U}}for{{U}} (20) {{/U}}a weight-loss product that makers{{U}} (21) {{/U}}would work even if dieters continued to eat fatty food.The Ninth Circuit Court of Appeals did reinstate the Federal Trade Commission's lawsuit against{{U}} (22) {{/U}}of the television{{U}} (23) {{/U}}Garvey appeared in to{{U}} (24) {{/U}}the two products, known as Fat Trapper and Exercise in a Bottle.Fat Trapper is made out of seafood shells and allegedly "surrounds the fat in the food you eat and{{U}} (25) {{/U}}it," according to the court.The FTC{{U}} (26) {{/U}}that the production company Modern Interactive Technology, Inc. made{{U}} (27) {{/U}}advertising claims when it{{U}} (28) {{/U}}infomercials 48,000 times from December 1998 to May 2000."I love this," the court{{U}} (29) {{/U}}Garvey as saying in one of the spots."So, you can enjoy all these{{U}} (30) {{/U}}foods like fried chicken, pizza, cheeseburgers, even butter and sour cream and stop worrying about weight. "The dietary supplements marketer, Enforma Natural Products Inc., had settled a{{U}} (31) {{/U}}lawsuit with the FTC for $10 million in 2000.In 2002, the judge{{U}} (32) {{/U}}Garvey of any wrongdoing and the FTC appealed. The court ruled that Garvey didn't know of any misrepresentations nor did he purposely{{U}} (33) {{/U}}during the infomercials.Garvey, who played for the Los Angeles Dodgers and the San Diego Padres, was the National League's Most Valuable Player in 1974. He earned $1.1 million for appearing in the infomercials.

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填空题A to stop smokingB to fall into sleepC to leave a companyD to mail a parcelE to go shoppingF to go to the beachG to resign from the officeH to find a motel

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填空题· Look at the note below.· You will hear a woman asking for information. {{B}} INTERNATIONAL COMMUNICATION LECTURE Date: June 6, 2005 Speaker: Pro. Daisy Miller{{/B}}Topic: Improving {{U}}(9) {{/U}} CommunicationStarting at {{U}}(10) {{/U}} finishing at {{U}}(11) {{/U}} Lunch 12:00{{U}}(12) {{/U}} Fee: $ 5 per person.

填空题Motorbike Renting Registration Date: 7th Aug. Time: 12:15 No. of Motorbikes (9) Period of Hiring (10) Days Hirer's Name (11) Hirer's Phone Number (12)