填空题 Task Two—Suggestions on Home Care · For questions 18-22, match the extracts with the suggestions on the quality life of old people, listed A-H. · For each extract, choose the suggestions described. · Write one letter (A-H) next to the number of the extract. A planning their senior-age life actively B creating a quality of life C pursuing seven elements of quality life D supplying a model of medical and psychosocial service E focusing on long-term life care management F creating more than seven elements of life G helping old people to plan quality life earlier H coming to our home care over 80

填空题Business people use the term markets colloquially to cover various kinds

填空题Where can the goods be purchased? He wanted to know ______

填空题Don't roll up your eyes. Think about it. Companies often mismanage their brands by neglect,

填空题USE WEBS TO FIND JOBSGeneral Producers1. Setting up a link or button on the .....................................on the home page.2. Clicking the link to enter the recruiting ...............................................Web Recruiting Saftware3. Web recruitment function included in ERP's HR ...........................................4. Specialized recruitment application purchased from ......................................5. Most ......................................... can be operated as a stand-alone product.6. or can be linked to company's HR ........................................................7. Bearing Points created ............................................. to get information.8. Application .............................................................................9. Monster. com host ............................................................... sites.10. Some companies hire people to host .............................................. sites.11. Be sure to have a clear idea about the .................................................12. Prepare a copy of a ........................................................... in hand.

填空题New administration staff 1. The current Board of Directors and ______ will be listed on this report. 2. They will be happy to have Hannah Eddy as their ______. Ongoing and new challenges 3. The government would continually ______ legislation directly affecting the day-to-day operations of the club. 4. Community clubs are being ______ into the same basket as night clubs" operation. 5. The use of driver"s license (Smart Card) and the issues could be regard as a sign of ______ . Daily operation need 6. Productivity Commission recommend from its ______ into gambling. 7. Productivity Commission are the most eagerly awaited as they have the ______ to change the way the club operates. 8. The courtesy bus service has received ______. 9. A review of the operation of this service is being done to make the service operated ______. The future 10. Our General Manager and his assistant have purchased 37 additional ______ licenses. 11. Although we have received approval for an additional ______ machines, these will not all be installed immediately. 12. The additional machines are expected to meet the need during our ______ periods.

填空题Foreign Public Messaging Foreign governments, particularly those that own marketable commercial products or services,

填空题A About MarketingOur theory going into 2002 was that most companies would hold their breath and wait for the economy to move before investing in marketing. And cutting back marketing dollars did turn out to be the wave that most companies were riding. But, it is just a knee jerk reaction to a down turn. Those that continued to market through this year are in better shape going into 2003 than when they staged in 2002, Marketing is not for just the best of times, it's crucial in the worst of times.B About the CustomerAside from wondering where you're going to get new customers, we all learned that it should really be about retaining your existing customers. Guess what? That's where the lion's share of your business is coming from anyway. Too bad many companies cut back on customer service. Some companies chased away their existing customers in droves in the interest of saving money. It doesn't make sense.C About RelationshipsMany assumed price was the major issue with customers. A customer is surely going to talk about pricing. But you have to move that conversation in a mote productive direction. It's not about pricing. It's about value. If you can demonstrate value you don't have to lead with price, In large part, the value in any customer interaction is the relationship you build with them and how you maintain it. And the hard truth is if you're serious about relationships, you maintain them even when they aren't buying. Why? Because once they have money they will stick with those who stuck with them.D Doing More With LessThe days of spending marketing and sales dollars like water are over. That's not a bad thing, really. It means that companies are now going to really think through their decisions and make better ones. It's better for the economy in the long term. And it gives everyone an opportunity to present the best solutions and the best value for business propositions. Doing more with less is actually smarter and will improve the business climate over the long haul, which is really what counts.E PipelineEvery company should be working on near-term, mid-term and long-term opportunities. This is solid selling technique. In a tight economy, it's absolutely imperative. We all knew that 2002 had very little low-hanging fruit to grab. That meant you had to march harder, more creatively and longer to build a solid pipeline. Ideally, you should have a handful of deals just ready to close, a handful of hot prospects, and more than a handful of opportunities that you are moving along. The time to start is always NOW! Going into 2003, what does your pipeline look like?

填空题The Technological SocietyInternational DepartmentCourse dates, fees and other expensesLocation: 1................ Brimston SquareFee includes: 2................Extra costs: 3................ 4................Overseas participants many incur extra costsFor 5................Industrial 6................course Management Today CourseCost: 7................Cost: 8................Length of courses: 9................10................Officer's courseCost: ￡1,160 for Society members￡ 860 for 11................Length of course 12................

填空题Younger Does Not Always Mean Better Recruitment policies in Britain's businesses favor the young. Mature men and women are being marginalized and their considerable skills lost to the economy. Cost-cutting policies such as delayering and downsizing, now widely criticized (31) causing loss of valuable knowledge and experience, are hardest on more mature staff. All around us can (32) seen the effects of ageism. Highly qualified, middle-aged people with excellent CVs apply for jobs, but do not get them because younger applicants are preferred (33) the basis of age alone. Similarly, when it comes (34) promotion, younger employees are often more successful than their older colleagues, because (35) former are seen as more dynamic and ambitious. Our research, however, suggests otherwise: it is the mature manager who is considerably (36) capable of handling the complex dynamics of office life and creating an effective team. The challenge of working in today's flatter organizations is best handled (37) experienced, older managers, provided they have positive personalities. Our research demonstrates that it (38) older senior managers, not younger executives, who take the more balanced view (39) required to take decisions, and are more likely than younger colleagues to evolve positive relationships with people from other departments and from outside the organization. Similarly, the effectiveness of strategic decision-making and the implementation of company policy benefit (40) the presence of older senior managers in the top team.

填空题 Paragon: great business space A new concept for the twenty-first century, Paragon is a totally unique showpiece development of high-quality office and call centre buildings, hotel and leisure facilities. Many cities find (31) increasingly difficult to allocate office space, but the city of Wakefield is already ahead (32) the game with Paragon. Paragon offers an extensive parkland setting with low-density buildings, and room to expand in the future. Yet, (33) the vast majority of business parks, Paragon has not been exiled to the distant edges of the city. Instead, this large site is only I km from the centre of Wakefield. This offers massive advantages: employees can easily walk or cycle to work, saving stress and pollution, and significantly cutting (34) on commuting time. There is (35) more driving along the motorway to distant outposts of business empires for the Paragon worker. But Paragon's location sacrifices nothing (36) terms of communications. It is perfectly placed for road and rail networks. A further attraction of Wakefield for Paragon is the ready avail- ability of a skilled workforce. (37) are more than 233,000 people available for work within an hour's journey, and an enormous catchment population of 20 million within two hours' travel. The city has a long history (38) an administrative centre, and its recent success in attracting top-name companies is evidence of its solid business credentials. Figures from the developers suggest that up (39) 5,000 jobs could be available in the initial phase of its development, with more to follow, making it (40) of the most significant areas of employment in the region.

填空题Empewerment is a good supplement to the delegation of authority downward.

填空题The company did not send the shipment by rail, so the goods arrived late. The goods wouldn"t ______.

填空题How soon can the goods be delivered? He asked ______

填空题{{B}}PART ONE{{/B}} ·You will hear a bank expert talking about some of the common mistakes that are made when people complete letters of credit. ·As you listen, for questions 1—12, complete the notes, using up to three words or a number. ·You will hear the recording twice. COMMON MISTAKES OF FINISHING A CREDIT LETTER NOTES {{B}} Reasons for rejecting 25% of the documents:{{/B}} 1. The letter of credit had______ 2. The documents were presented after the period stipulated in the______ 3. The shipment was______ {{B}} Documents were often Inconsistent with one another In the following ways:{{/B}} 4. The description or spelling of goods on invoice(s) differed from that in the______ 5. The weights differed between______ 6. The amounts of value shown on the invoice(s) and bill of exchange (draft)______ 7. The marks and numbers______ 8. The drawing was for less than the letter of credit______ 9. The letter of credit was exceeded by the value of the______ 10. The shipment was______ 11. There was an absence of signatures of witnessings, where required, ______ 12. Facsimile signatures were used when not______

填空题{{B}}How to approach Reading Test Part Six{{/B}}· This part of the Reading Test tests your ability to identify additional or unnecessary words in a text.· Most lines contain one extra word that makes the sentence incorrect.· Read the whole text quickly to find out what it is about. As you read, try to identify the words that are incorrect.· Then read the text again, and write down the extra words. Remember there will be only one extra word in a line, and some lines are correct.· Read the text below about customer service. · In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.· For each numbered line 41 - 52, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet. {{B}}CUSTOMER SERVICE{{/B}} Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of41. a small group of individuals staffing around a complaints desk.42. Customer service is included every employee's responsibility, and it43. should be a proactive rather than resulting a reactive strategy, Excellent44. service wins and keeps up customers. Service means extras - in terms45. of product, care and information -customised to meet for the similar46. needs of a group of customers. It has become so relatively complex47. and inclusive, extending from order planning to postsales service,48. that a cross-functional team of staff and managers is often one needed49. for service delivery. Some more things haven't changed. The three50. 'F's of service still apply. It has yet to be fast, flexible, and come51. from the first person the client contacted. However by today, the first52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.

填空题There is a tendency that resellers cannot effectively meet the needs of the clients and the web hosting providers.

填空题 ·Read the text below about how to order products. ·In most of the lines (41-52) there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct. ·If a line is correct, write CORRECT on your Answer Sheet. ·If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet. {{B}}Special Products Co.—How to Order{{/B}} Our specialty is our convenient catalogue system. Instead of spending time going to a shop, you simply order with it directly from us. 41．Ordering is easy and delivery fast. Once received, your order will 42．normally be dispatched within 72 hours. We will inform to you 43．immediately should any items be out of stock. If you are not happy 44．with your purchases please return them to us within the 15 days in their 45．original packaging and we will return you for in full. Quality is our main 46．criterion. Each item is under unconditionally guaranteed for 6 months. 47．You will receive a receipt and with your order which is your guarantee. 48．In the unlikely event of damage to an item during delivery, should please 49．contact with us immediately on 56513726 and we will arrange for 50．its return or replacement. 51．All prices and promotional 52．offers are valid until 30th September.