问答题● Read the letter below.Dear Sir or Madam Our Order Number 8044P On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle was broken, and that the ink from the bottle had damaged all six packs of paper. We should be grateful if you would replace these items, or arrange to credit us with their value. Yours faithfullyMiguel Gomez, Office Manager● Write a reply to your customer ● thanking him for his letter ● apologising ● saying what you are going to do about his complaint ● promising better service in future.● Write 60--80 words.● De net include postal address.

单选题We expect all debts to be settled within seven days. Please note credit cards are not accepted.You can pay

单选题Factors That Influence Buying Behavior Throughout the buying process, various factors may influence a buyer's purchase decision. An awareness of these factors and consumer preferences enables companies to appeal to the group most likely to respond to its products and services. Some of these factors include the following.· Culture. The cultures and subcultures we belong to shape our values, attitudes, and beliefs, and they influence the way we respond to the world around us. Understanding culture is therefore an increasingly important step in international business and in marketing in diverse countries such as the United States.· Social class. In addition to being members of a particular culture, we also belong to a certain social class — be it upper, middle, lower, or somewhere in between. In general, members of various classes enjoy different activities, buy different goods, shop in different places, and react to different media.· Reference groups. A reference group consists of people who have a good deal in common — family members, friends, co-workers, fellow students, teenagers, sports enthusiasts, music lovers, computer buffs. We are all members of many such reference groups, and we use the opinions of the appropriate group as a benchmark when we buy certain types of products or services. For example, shopping malls are today losing what has long been their most faithful audience — teens. That's because Generation Xers (those born between 1965 and 1978) think that malls are for parents and that malls have too many rules. So some retailers like Urban Outfitters and Tower Records refuse to open stores in most malls.· Self-image. The tendency to believe that "you am what you buy" is especially prevalent among young people. Marketers capitalize on our need to express our identity through our purchases by emphasizing the image value of products and services. That's why professional athletes and musicians are frequently used as product endorsers — so that we incorporate part of their public image into our own self-image. After all, doesn't everyone want to "be like Mike Jordan"? Situational factors. These factors include events or circumstances occurring in our lives that are more circumstantial in nature. For example, you have a coupon, you're in a hurry, it's Valentine's Day, it's your birthday, you're in a bad mood, and so on. Situational factors influence our buying patterns.

填空题The sale fell steadily from March to May.

问答题· You are personal assistant to the president of an American trading company, DNL International. The president leaves you a memo. To: Mack From: President Subject: Stopping Rent Date: April 25, 2003 It is decided at our monthly meeting that we are going to relocate our office this May and have to stop renting the present one. Please send a fax to the Administration Department, telling them about our decision and explaining the reason for our relocation.· Send a fax to the Administration Manager of your present office building: · telling him your decision of stop renting their office · explaining the reason for the relocation · expressing your thanks for their full support during your rent · asking him to contact you if he has any questions.· Write 60-80 words.· Write on your Answer Sheet.

问答题Scenario I'm going to describe a situation． A company wants to summarize the achievements in the past year，talk for two minutes about the company'S achievements and decide which two achievements are most useful． Here are some ideas to help you． Prompt material

填空题·Readthenoteandtheleafletbelow.·Completetheinvoiceatthebottomofthepage.·Writeawordorphrase(inCAPITALLETTERS)oranumberonlines41-45onyourAnswerSheet.SouthernNewspaperGroup-titlesincludetheDailyRecordBusinessNetworkmagazineandRecruitmentTodayAdvertisingRates:Black/whiteColourFullpage￡250￡425Halfpage￡150￡255Quarterpage￡90￡155Deadlineforadvertisements:Thursdays5.30pmINVOICETO:Company(41)______150-162BrowningStreetCastlefordFortheattentionof:(42)______Publication:(43)______Sizeofadvertisement:(44)______Cost:(45)______PaymentTerms:7days

填空题Fill in the blanks with the given words in the brackets. After listening, imitate reading all the sentences.

单选题TapeStore: A NEW TAPE SIORAGE SYSTEM TapeStore is a new kind of tape storage system which can store up to 6,000 computer tapes. No other tape storage system can hold as many computer tapes as TapeStore. The tapes look exactly like video cassettes. Many hundreds of data files can be stored on each tape, up to a maximum of 500 million bytes of data. If you stored the same amount of information on paper, you would need nearly 4.5 billion printed pages. The machine is a tall black box with a mechanical arm. The machine is 2.5 metres high and 3.0 metres wide. This is how it works. Each tape has a code printed on it. YOU feed the code number into TapaStore, which then looks for the code. As soon as TapaStore locates the cede, the arm reaches in and pulls out the tape. The system is very fast. It takes the mechanical arm about 10 seconds to find the tape it is looking for. The machine then searches the tape to extract the required file, and this take less than a minute. A human technician would have to locate and remove the tape by hand; and could take at least an hour to find the right file on the tape. Some of the world's biggest companies, including banks, insurance companies, airlines, telephone companies, utilities and computer centres, have bought the system. They like it particularly because the system guarantees the security of their data. TapeStore was originally developed in Canada and is now being marketed world-wide. In Europe alone, 750 have already been installed at a cost of 480,000 dollars each.