摘要
目的探究人文关怀与护患沟通应用于门诊护理工作中的作用。方法以2018年4月至2019年3月收治的门诊患者100例进行研究,分为参照组与试验组,每组各50例,给予参照组常规护理,给予试验组人文关怀与护患沟通。对比就诊等待时间、不良事件、护理满意度,进行分析。结果试验组就诊等待时间(挂号、检查、交费等)、不良事件发生率、护理满意度均优于参照组,P<0.05,有统计学意义。结论对门诊患者实施人文关怀与护患沟通,可有效减少患者就诊等待时间,并减少不良事件发生的概率,提高工作效率,得到了患者满意评价,值得推广应用。
Objective To explore effect of humanistic nursing and nurse-patient communication in outpatient nursing work.Methods We chose 100 cases of outpatients admitted to our hospital from April 2018 to March 2019 for study,divided them into reference group and experimental group,with 50 cases in each group.Reference group was treated with routine nursing,and experimental group with humane nursing and nurse-patient communication.Compare and analyze waiting time,adverse events,and nursing satisfaction between two groups.Results Waiting time(registration,examination,payment,etc.),adverse event incidence,and nursing satisfaction of experimental group was better than reference group,P<0.05,which was statistically significant.Conclusion Humanistic nursing and nurse-patient communication can reduce consultation waiting time and adverse events incidence of outpatients effectively,and achieve satisfactory evaluation from patients based on work efficiency improvement,which is worthy of promotion and application.
作者
任玉娟
杨茂琼
李颖
何蓉
REN Yu-juan;YANG Mao-qiong;LI Ying;HE Rong(Outpatient Department,Affiliated Hospital of North Sichuan Medical College,Nanchong,Sichuan,637000)
出处
《智慧健康》
2020年第33期25-26,共2页
Smart Healthcare
关键词
就诊等待时间
门诊
人文关怀
护患沟通
Waiting time for consultation
Outpatient service
Humanistic nrusing
Nurse-patient communication
