摘要
目的探究预检分诊处减少护患沟通障碍的有效策略。方法本次研究对象随机抽取2017年10月至2019年3月期间本院预检分诊处的158例患者,按照随机表法分成两组,即每组79例的实验组和对照组,对照组进行基础护患沟通,基于此实验组加强护患沟通技巧,分析比较两种沟通方式对患者满意度、护患纠纷和护理质量产生的影响。结果实验组患者的分诊满意度为96.20%,和对照组的87.34%相比,差异有统计学意义(P<0.05)。实验组患者的护患纠纷事件发生率为5.06%,明显少于患者的16.46%,差异有统计学意义(P<0.05)。两组患者的护理服务质量评分进行对比,差异有统计学意义(P<0.05)。结论加强预检分诊处的护患沟通,能够明显减少护患纠纷事件,提升护理质量并加强护理满意度。
Objective To explore the effective strategy of reducing nurse-patient communication disorder in pre-examination and diagnosis. Methods From October 2017 to March 2019, 158 patients were randomly divided into two groups: the experimental group(79 cases) and the control group(79 cases in each group). Based on this, the communication skills between nurses and patients in the experimental group were strengthened, and the effects of the two communication methods on patient satisfaction, nurse-patient disputes and nursing quality were analyzed and compared. Results The satisfaction rate of patients in the experimental group was 96.20%, which was significantly higher than that in the control group(87.34%)(P<0.05). The incidence of nurse-patient disputes in the experimental group was 5.06%, which was significantly lower than that in the patients(16.46%)(P< 0.05). There was significant difference in nursing service quality score between the two groups(P<0.05).Conclusion Strengthening nurse-patient communication in pre-examination and consultation office can obviously reduce nurse-patient disputes, improve nursing quality and strengthen nursing satisfaction.
作者
李惠珠
LI Hui-zhu(Meizhou No.2 Hospital of traditional Chinese Medicine,Meizhou,Guangdong 514011)
出处
《智慧健康》
2020年第8期14-16,共3页
Smart Healthcare
关键词
预检分诊处
护患沟通障碍
满意度
Pre-examination and diagnosis
Nurse-patient communication disorder
Satisfaction
