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IT外包的关系治理研究

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摘要 IT外包与企业核心业务的不可分离性、高不确定性和高资产专用性等特点使其面临三大治理困境:卸责、机会主义的讨价还价和知识外溢.企业应在IT外包的不同阶段选择基于市场的模式、基于层级的模式和基于信任的模式等不同治理方式,并从管理控制系统和与服务商的信任关系两方面入手实施IT外包关系的治理.IT外包的特性决定了信任治理将发挥重要作用.可通过合约信任、能力信任、意愿信任三方面的措施来实现.
作者 谢庆华 黄培清
机构地区 上海交通大学安泰经济与管理学院
出处 《情报科学》 CSSCI 北大核心 2007年第z1期189-192,196,共5页 Information Science
关键词 信息系统外包 关系治理 信任
分类号 G350 [文化科学—情报学]
  • 相关文献

参考文献14

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二级参考文献34

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共引文献45

情报科学
2007年 第z1期

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