摘要
客户经理制的引入是图书馆服务社会的新举措,客户经理制的内涵和图书馆引入客户经理制所存在的阻碍因素是当今比较值得研究的问题,而且如何从这些阻碍因素中找到适合机构保障、建立绩效评估业绩考核体系和服务方式是研究的重点。
The introduction of customer manager system is the new measure of library social services,the connotation of customer manager system and the hindering factors of the library to introduce the customer manager system is the problem that deserves research,and how to find suitable support,to establish a performance appraisal system and service mode is the focus.
出处
《南昌教育学院学报》
2012年第11期195-196,共2页
Journal of Nanchang College of Education
关键词
图书馆
客户经理制
绩效评估
library
customer manager system
performance evaluation
