摘要
总结分析了新形势下发生护患纠纷的原因,包括护士仪表、表情、性格,人员配置不足、服务不到位,沟通不到位,技术水平因素,责任心不强,隐私问题,对诊断治疗不满及费用问题。认为在临床护理工作中,加强管理,注重工作中易被忽略的细小环节,可避免护患纠纷的发生。
Objective:To explore the existence and potential disputes between the two parties of the nurse-patient preventive measures to prevent and reduce the occurrence of disputes.Methods:The analysis of the causes of nurse-patient disputes,disputes summary of nurse-patient preventive measures.Results:The nurses and patients to reduce the incidence of disputes.Conclusion:The clinical care at work,strengthening management,pay attention to the work of often overlooked aspect of the small,nurses and patients can avoid the occurrence of disputes.
关键词
护患纠纷
护理管理
护理质量
Nurse-patient disputes
Nursing Management
Nursing Quality
