摘要
目的探讨风险管理培训在内科护理中的应用效果。方法本院自2009年3月开始对30名内科护理人员进行风险管理培训,比较培训前后内科护理人员的风险管理意识状况及培训前后患者的满意度和护患纠纷投诉率。结果培训后,护理人员对风险因素的一般认识、风险管理认识、对风险管理的态度、风险管理的行为意向的评分明显高于培训前(P<0.05),培训后患者对护理的满意度(93.3%)明显高于对照组(83.3%),培训后护理纠纷投诉率明显低于培训前(P<0.05)。结论风险管理培训在内科护理中的应用效果良好,值得在内科护理中推广应用。
Objective To investigate the application effect of risk management training in nursing of internal medicine.Methods Risk management training was carried out in 30 nursing staff of internal medicine in our hospital since March 2009.Condition of awareness of risk management,satisfaction degree and the complaint rate of disputes between nursing staff and patients for nursing staff of internal medicine were compared before and after training.Results After training,the scores of nursing staff in general awareness of risk factors,risk management knowledge,attitudes to risk management and behavioral intentions of risk management were significantly higher than those before training ( P < 0.05); the patients′ satisfaction degree for nursing (93.3%) was significantly higher than that (83.3%) before training; the complaint rate of nursing disputes was significantly lower than that before training ( P <0.05).Conclusion Risk management training has good application effect in nursing of internal medicine and it is worthy of promotion in nursing of internal medicine.
出处
《中国当代医药》
2013年第24期147-148,共2页
China Modern Medicine
关键词
风险管理
内科护理
培训
Risk management
Nursing of internal medicine
Training
