摘要
基于业务流程和其内部知识特征,提出一种从知识流优化角度进行流程重组的方法.通过识别业务流程及流程知识,构造基于业务流程的知识地图及流程角色关系网,挖掘业务流程和组织结构的知识流潜在联系,并提出不同的知识流优化原则,对业务流程和组织结构进行优化,实现业务流程重组.通过实例说明利用知识流的业务流程重组方法能改善业务性能,促使组织结构更加合理化及组织知识水平提高.
To explore the process reengineering issues,a method was proposed which integrates business processes and knowledge flow from knowledge flow optimization perspective.By identifying the business process and process knowledge,a business process-based knowledge map and process role relationships net were constructed.Potential knowledge relations between business processes and organizational were mined.Putting forward different knowledge flow optimization principle optimized business processes and organizational structure.A case study is provided to demonstrate that the method can effectively improve the performance of business activities,prompting the organization to rationalize the structure and improve the level of knowledge.
出处
《华中科技大学学报（自然科学版）》
EI
CAS
CSCD
北大核心
2013年第S2期33-37,共5页
Journal of Huazhong University of Science and Technology(Natural Science Edition)
基金
国家自然科学基金资助项目(71071019)
国家高技术研究发展计划资助项目(2012AA040904)
重点学科--计算机应用技术资助项目(PXM2013-014213-000030-00042300)
北京市属高等学校人才强教计划资助项目(PHR201108075)
北京市属高等学校青年英才计划资助项目
北京工商大学青年科研启动基金资助项目(QN112013-13)
关键词
知识流
知识流优化
业务流程重组
知识地图
知识网络
knowledge flow
knowledge flow optimization
business process reengineering(BPR)
knowledge mapping
knowledge network
