虚拟参考咨询服务质量的用户评估体系建立被引量：15

User Evaluation System of Virtual Reference Service Quality

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摘要本文试图从用户在虚拟参考咨询过程中的感知出发,探讨虚拟参考咨询服务质量的用户评估体系的建立。 This paper attempts to establish a set of evaluation system of virtual reference service quality from users' view.

作者川蓉

机构地区浙江大学图书馆玉泉分馆

出处《图书馆杂志》 CSSCI 北大核心 2004年第7期21-23,共3页 Library Journal

关键词虚拟参考咨询服务质量用户评估体系用户评价 Virtual reference service Service quality User Evaluation

分类号 G252 [文化科学—图书馆学]

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参考文献5

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二级参考文献20

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