摘要
业务流程再造主张对流程系统的结构进行激进式的改变 ,彻底改变企业依据劳动分工和管理分工原理所建立的系统。运用排队论评价业务流程效率 ,要深入到业务流程的作业层面 。
Process reengineering advocates making radical changes in how processing systems are strutured,such as moving away from svstems with the principles of division of labor and division of management.By formal system models from queing theory,this paper that can be used to estimate the efficiency or speed of business processes.
出处
《商业研究》
北大核心
2004年第17期90-93,共4页
Commercial Research
关键词
排队论
业务流程再造
企业
效率
reengineering
queuing models
effiency
process ,odeling
