政府电子服务流程分析被引量：3

Classifications of Electronic Service Delivery Process and its Applications in Business Porcess Reengineering

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摘要从需求面、供给面、结构面考察了电子服务的流程特性,构建了一个电子服务流程特性分析体系,分别对每一种划分尺度进行了理论和实践上的应用分析。 In this paper,we establish classification system in the view of supply,demand,and structure aspects.Firstly,in demand side,it drawn that the characters of electronic service delivery process(ESDP),including ser - vice attribution and performance degree.We presented the classification rule by these two characters also.Sec - ondly,in supply side,the characters of ESDP are drawn,including complex attrbution and technology degree,and the classification rule by above characters is given,Thirdly,in the two sides,it is provded that the classification rule by complex attribution and service attribution.Fourthly,in structure side,the characters of ESDP are drew,including service attribution and performance degree,and the classification rule by two are provided.In each part,the application of classification electronic service delivery(ESD)and is business process reengineering(BPR)is discussed carefully,such as the choice of key process by demand classification the schema of BPR by supply classification level analysis of ESD by supply-demand classification,and analysis of IT orle in BPR of ESD by structure classification,respectively.Finally,a brief summary is given.

作者李靖华

机构地区杭州商学院工商管理学院

出处《科技进步与对策》 CSSCI 北大核心 2004年第9期137-139,共3页 Science & Technology Progress and Policy

关键词电子服务流程流程再造电子政府 electronic service delivery process(ESDP) business porcess reengineering electronic government

分类号 C931.4 [经济管理—管理学]

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参考文献8

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