摘要
服务经济理论滞后于服务业的发展的重要原因之一是缺乏严谨统一的有关服务的理论定义。本文以服务定义的演变为逻辑线索,评析了自古典经济学以来的代表性概念,认为服务是不同经济主体之间通过使用权的让渡获得运动形态的使用价值。并使服务消费者获得消费利益或满足感。服务具有生产与消费的同步性,无形性和不可感知性,差异性和质量的不确定性,不可储存和无法运输性等特征。
Service economic theory seriously lags behind the development in service industry .One of the important reasons is the lacking of rigorous and unified theoretical definition about service. Along the logic clue of the development about service definition,this paper evaluates and analyses concepts since the emergence of classical economics.The conclusion is that service is to obtain the use value in movement form though the transference of use right between different economic subjects,and to enable consumers to get consumption interests or the sense of being satisfied.Characteristics of service includes the simultaneity between production and consumption,the intangibility and invisibility,the heterogeneity and uncertainty of quality,and unable to be stored and transported,etc.
出处
《中国流通经济》
CSSCI
2004年第9期41-44,共4页
China Business and Market
关键词
服务
服务经济
服务理论
服务特征
service
definition
study progress
theoretical definition
