摘要
本文主要论述了电子商务的含义以及逆向物流的概念,讲述了建立电子逆向物流系统的条件,在此基础上,提出了怎样建立电子逆向物流系统,从而确立了建立电子逆向物流系统的思想。本文对于企业建立电子逆向物流系统、提高客户满意度有一定的帮助。
This paper mainly discusses the purp ose of electronic business and meani ng of the reverse logistics,and the condition of establishing electron ic reverse logistics system.On the b asis,we purpose that how to build ele ctronic reverse logistics system.This paper help to establish electronic reverse logis tics system and increase customer' s satisfactory degree.
出处
《物流科技》
2004年第7期75-77,共3页
Logistics Sci-Tech
关键词
逆向物流
电子商务
退货管理
客户满意度
electronic reverse logistics syste m
return
customers' satisfactory degree
