摘要
详细论述了医学图书馆实施客户关系管理的必要性 ,实施的内容和在实施中对医学图书馆员信息素养的要求。
Discussed in this paper are the necessity, contents of customer relationship management (CRM) implemented in medical libraries as well as its requirement for the information literacy of medical librarians.
出处
《中华医学图书情报杂志》
CAS
2004年第6期18-20,共3页
Chinese Journal of Medical Library and Information Science
关键词
医学图书馆
客户关系管理
图书馆管理
Medical libraries
Customer relationship management: Library management
