10Wasik J K. Building and Maintaining Digital Reference Services. ERIC Digest, March 1999. http://ericit, org.
二级参考文献37
1沈宝环.21世纪资讯社会即将来临，图书馆事业何去何从[J].资讯传播与图书馆学,4(4).
2[1]http://www. vrd. org/new. shtml, 2001．9．15
3[2]Coffman, Steve. We'll Take It from Here: Developments We'd Like to See in Virtual Reference Software. http: //www. lita．org/ital/2003 coffman．html，2001．9．15
4[3]Collaborative Digital Reference Service pilot project Surpasses 100 participants．OCLC Newsletter，2001(July/August):12
5Janes, Joseph, 2002, Digital reference: Reference librarians' experiences and attitudes,in JASIS,53(7).
6Francoeur, Stephen, The Teaching Librarian. Retrieved on November 2nd , 2002.
7Miwa, Makiko, User Situations in Digital Reference Service: An Evaluation of the AskERIC Q&A Service, in VRD2000 Proceedings. Retrieved on April 20th ,2002, at http://www. vrd. org/conferences/VRD2000/proceedings/shostackweb files/slide0003. htm
8McClennen, Michael and Memmot, Patricia, Roles in Digital Reference, Information Technology and Libraries, 20(3). Retrieved on April 20,2002, at http://www. lita.org/ital/2003 mcelennan. html
9Tonaiuolo, Nicholas G. and Packer, Joan G, "Aska" Do's, Don'ts, and How-To' s:Lessons Learned in a Library,Searcher, Mar. 2000, Vol. 8, Issue 3, p. 32,4p,4c.
10Collaborative Digital Reference Service, "Current Members" Library of Congress. Retrieved on April 27th,2002, at http://www. loc. gov/rr/digiref/currentmenbers. html
