摘要
目的 :探讨我院医院药房为提升服务质量所实施的管理对策的有效性。方法 :针对首接处方负责制、百日无差错无投诉活动、互换工作质量记录本制度等管理对策 ,采用SPSS10 0统计软件包对有关数据进行分析。结果 :管理对策的有效实施能增加患者就诊的满意度 ,提高患者的信任度。结论 :管理对策有利于药学服务质量的提高 ,也有利于加强药剂科与有关科室的信息沟通。
OBJECTIVE:To study the effectiveness of the management measures on the enhancing of pharmacy services quality in our hospital.METHODS:The concerned data about the management measures such as rules that‘those who rece_ ived the prescriptions the first should be responsible for which’,activity that‘no error,no appealing for100days’,rules th_ at‘exchanging notebooks about working quality’,etc.,were analyzed by SPSS10.0software package.RESULTS:The efˉfective practice of management measures can increase patients'satisfaction and trust in the consultancy.CONCLUSION:The management measures are helpful in the enhancement of pharmacy services quality and the information communication between pharmacy department and the other concerned departments.
出处
《中国药房》
CAS
CSCD
北大核心
2005年第5期345-346,共2页
China Pharmacy
关键词
医院药房
服务质量
管理对策
Pharmacy of hospitals
Service quality
Management measures
