摘要
获取并响应顾客需求信息是实现以客户需求为驱动的制造业信息化管理的重要前提．论文提出一种客户需求获取与处理方法，探讨了需求获取和处理的关键技术，构建了客户需求响应的一般机理。
To collect and respond to customers' requirements is an important precondition to realize the information management of manufacturing industry. In this paper, a method of customers requirements acquisition and processing is proposed and a mechanism of customers' requirements response is constructed.
作者
冯根尧
Feng Genyao (College of Economy and Management,Shaoxing University,Shaoxing,Zhejiang,312000)
出处
《绍兴文理学院学报（自然科学版）》
2005年第7期80-83,共4页
Journal of Shaoxing College of Arts and Sciences
基金
浙江省社会科学界联合会2004年研究课题(04B125)
