摘要
为了研究和探讨现代护理质量管理体系,提高护理品质。我院从1998年开始至今护理质量管理评价体系的建立和改进情况。以全面质量管理、人员素质绩效评价、护理活动质量管理评价、以人为本质量管理评价以及其他质量评价体系建立和实施为切入点,对现阶段的护理质量管理评价进行了探讨和研究。我们认为,护理质量管理的全面开展,不仅提高了护士的职业素质、服务态度,提高了护理质量的满意度,而且培养了一批护理管理者。
In order to research and discuss modern nursing quality management system and improve nursing quality, our hospital has developed evaluation system of nursing quality from 1998. This system plays important roles in total quality management, performance evaluation, nursing quality evaluation and human-focus quality management system. Conclusion: total nursing quality management not only improves nurser professional capability and satisfaction of nursing quality, but also trains lots of nursing managers.
出处
《中国医院》
2005年第5期64-67,共4页
Chinese Hospitals
