摘要
笔者报道实施护患沟通的做法:(1)建立保障系统;(2)加强人员培训,转变服务理念;(3)规范护患沟通内容,掌握护患沟通的技巧和方法,提高护患沟通水平。实施护患沟通后,护士的价值得到体现,提高了病人的满意度,护理纠纷发生率明显下降。认为护患沟通是健康教育的重要手段,是临床护理应重视的内容。
The authors reported their practice in nurse-patient communication, which included: (1) establishment of security system; (2) enhancing personnel's training and changing service conception; (3)standardization of nurse-patient communication contents, mastery of communication skills and methods, improvement of communication level. By enforcing of nurse-patient communication, the nurse's value was embodied, the comfort of patients was raised, and the nurse-patient disputes dropped. As a result, the authors argue nurse-patients communication is a key measure for health education as well as the major content of clinical nursing.
出处
《南方护理学报》
2005年第5期92-93,共2页
Nanfang Journal of Nursing
关键词
护患沟通
服务理念
实施体会
nurse-patient communication
service conception
experience
